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“Clean, comfortable and modern with fantastic service.” 5 of 5 stars
Review of Hilton London Tower Bridge

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Hilton London Tower Bridge
4.0 of 5 Hotel   |   5 More London - Tooley Street, London SE1 2BY, England (Southwark)   |  
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Ranked #172 of 1,052 Hotels in London
Certificate of Excellence
mexico city
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Clean, comfortable and modern with fantastic service.”
5 of 5 stars Reviewed November 14, 2012 via mobile

Very nice and comfortable hotel, located in the ever developing south bank, close to the London Bridge tube station (3' walk), surrounded by restaurants and a friendly pub right across. Wouldn't hesitate to come back.

Stayed November 2012, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,895 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
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Glasgow, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 12, 2012

Stayed here while in London for a friends birthday. The hospitality and service was A+!
Would definitely stay here again.
Its 5 mins from tower bridge underground with easy access to the rest of London.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sven G, General Manager at Hilton London Tower Bridge, responded to this review, November 13, 2012
Thank you for giving our hotel and team members an A+. We appreciate the time you took to post feedback and we hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 12, 2012

Rooms okay, location great - very handy.
I have a few niggles from my recent stay:
1. handed a "discount voucher" for breakfast when I checked in which reduced the breakfast by 10.00 to 14.95, I don't normally have breakfast so took the voucher assuming I would only use if went to breakfast - all three mornings breakfasts were charged on check out even though I hadn't set foot in the breakfast area. (it was removed upon asking but not ideal)
ALso, they automatically add a 1.00 donation to the Hilton Foundation charity - I object to this in principle, they could donate 1.00 of the total profits from my stay but for me to pay extra was a bit cheeky. I also prefer to chose my charity...
Main gripe - WIFI not complimentary in rooms - but not stated anywhere! Booked through last minute, no asterix to indicate additional costs for room WIFI and the Hilton website did not state anywhere I could see about it being chargeable. At £15.00 per day it is pretty steep.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sven G, General Manager at Hilton London Tower Bridge, responded to this review, December 11, 2012
Thank you for posting feedback about your stay. I noticed your comments about WiFi and would like to confirm that we offer free WiFi in public areas.

With regards to the breakfast vouchers, these are sold on check-in and thus you were charged for the entire stay. I understand that you did not use the breakfast and that this charge was reversed but the principle behind the voucher is that the price incentive is available on check-in. If you had opted not to purchase the voucher and indeed wanted to eat in the restaurant the cost would have been significantly higher.

The £1 charitable donation is optional and not forced upon any guest. Hilton as a company and our hotel as an individual property does a huge amount in terms of charitable work and fund raising for a variety of local and national charities and we are very grateful to our guests for their kind donations and support.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
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Paphos, Cyprus
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 12, 2012

Executive business room very comfortable, spacious and clean with good bathroom amenities. Executive lounge facilities spot on for breakfast, afternoon tea and nibbles and pre-dinner drinks. Great if travelling alone to relax, read a paper and enjoy a break from work in comfort.

Staff extremely helpful and accommodating. Hotel well situated for tube and railway station. Nice restaurants close by within walking distance and good Indian restaurant opposite.

Conference facilities also handled well. Prices on the high side unless unless booked in advance and still find it rude that internet is charged for in rooms - this is not the norm overseas.

Great stay apart from the internet prices which I overcame by using Boingo which is a cheaper daily rate. Overall a good experience and would stay again.

Room Tip: Well worth paying the extra for exec room as breakfast and light meals are included in price, togeth...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, November 13, 2012
We were so glad to hear that you enjoyed your conference and our facilities. It was also great to hear that you liked the executive rooms and our lounge facility.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MA
Level Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed November 11, 2012

We really enjoyed this hotel. The location was terrific, very convenient to the tube and within walking distance of many of the city's best sites. It would be a good choice for leisure or business travel. Everything was very new, and the hotel had a lot of character for a Hilton. The bathroom had both a tub and a shower. Our only negative was that the mattress was firm, but that is more of a personal preference than a problem with the hotel. We had access to the executive lounge which had a very good breakfast as well as a nice selection of beer, wine and liquor in the evening.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, August 2, 2013
Thank you for the great feedback. We appreciate the time you have taken to provide feedback and I was really encouraged to hear how much you enjoyed your stay at our hotel.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed November 11, 2012

Wonderful stay at the Hilton, upgraded to an Executive Room with beautiful views of the London sky line. Breakfast good. Room service great. Good position to get around London. No criticisms at all. Lovely. Will definitely be back.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, August 2, 2013
Thank you for the fantastic feedback. I appreciate the time taken to post comments and was really happy to read how much you enjoyed your stay with us.

We hope to be able to welcome you back in the near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 11, 2012

This Hilton property is well located in walking distance to the Underground station. It has several trendy restaurants within minutes from the hotel lobby. The rooms are nicely decorated with a modern approach, private restrooms and confortable bed. The lobby is pretty and the front desk and concierge staff were very helpful. Just a few yards from hotell entrance there is a small market where you can purchase sandwiches, watter and snacks.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, December 11, 2012
I was glad to read about how much you enjoyed our hotel, its location and the service provided by my team.

We hope to be able to welcome you back in the very near future.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Tower Bridge

Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Location: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#90 Family Hotel in London
#97 Business Hotel in London
#129 Luxury Hotel in London
#130 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of London's best known historical landmarks, Hilton London Tower Bridge is a modern and contemporary hotel with a striking exterior and is ideally situated on the doorstep of the City. This 245-bedroom hotel with high speed internet access in every guest room and wireless broadband internet access throughout offers something different and whether you're on business or pleasure the subtle touches of colour will enlighten your stay. When it's time to entertain clients or simply relax, take advantage of the hotel's lively cocktail bar before enjoying the delights of the restaurant's European cuisine to complete a memorable stay. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge
Hilton London Tower Bridge England

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