On first impression the Chiswick Moran is very nice - helpful reception, nice room, easy walk from the tube. However we experienced very bad service when we enquired why there wasn't any hot water on Friday evening. Our first call to reception was fine - he apologised and said maybe in 30 mins it would be fixed. Still no water after an hour so we called again and this time a lady answered and she said the hotel was full and it was only to be expected that there would be no hot water and then she hung up after saying she would talk to her duty manager. We didn't get an apology or a call back. In the end we boiled the kettle and used that for 'showering' (ie. a wash in the sink). Next morning the hot water was lukewarm only. Glad we paid much less than the rack rate for our 1 night stay. Would not go back, esp on a Fri or Sat night when the hotel would be more likely to be full.
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- Also Known As:
- Chiswick Moran London
- Hotel Chiswick Moran
- Chiswick Moran Hotel London, England