I booked an apartment for Marlin Canary Wharf specifically due to location for proximity to London Marathon Expo and transport to the start line. I booked this last year.
Today, the day before I was due to check-in, I received an email saying that 'due to unforeseen maintenance issues' I was being moved to their apartments at Stratford. Still next to the DLR, but with a walk & extra travel & (I know this because I stayed there before) a busy railway line next door. I need sleep before a marathon, thanks.
This stinks, not only because they wanted to offer a sub-standard replacement, but the late notification (an email, which I could easily have missed). I am also very suspicious about the reasons given. I only paid roughly £140 at the time and now there are two FA Cup Semi Finals alongside the marathon. Perhaps because I paid a reduced rate and they can get more for my room?
I have requested a refund and will be staying with my in-laws, but now have a trip across London to make on Sunday morning. So thanks for that, Marlin.
Unprofessional and deeply unreliable. Don't go near.
- Official Description (provided by the hotel):
- Marlin Canary Wharf is situated in the most prolific part of the Docklands, conveniently located to provide direct access to the O2 Arena, ExCel Exhibition Centre and London City International Airport.Added to the Marlin portfolio in 2006, this luxury development is surrounded by shops, restaurants, and established financial institutions alike, making Marlin Canary Wharf the perfect property for both leisure and corporate stays.Unique to this property is the inclusion of our lavish Family Apartments; these spacious serviced apartments are even more cost-efficient on a price-per-head basis, accommodating six guests. ... more less
- Reservation Options:
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- Also Known As:
- Marlin Apartments Canary South Hotel London
- Marlin Apartments Canary South London
- Marlin Apartments Canary Wharf London, England