The first issue is the rude reception staff. They go to no effort to greet you or make you feel welcome and we spent a long time waiting to check in. However, the reception has obviously been recently refurbished - not the case as you venture up the stairs.
As you reach the toilets the smell is horrendous, my boyfriend compared the smell to that of portaloos at a festival. Not only that, the shared bathroom is falling to bits.
The room got ridiculously hot due to the heating being on full at 3am - it really wasn't that cold. We went to reception to ask them if they could turn the heating off and we were told to 'open a window', which would have been fine except the window frame was extremely loose and made a loud banging noise whenever the wind blew.
In terms of cleanliness the room is clean and has all the basics and the location is really good for the price paid, right next to the Victoria tube link. I do think that a class in customer service may be needed, and we will not be returning to this hotel.
- Also Known As:
- Belgrave Hotel London
- Belgrave House Hotel London, England
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