I'm not sure what's the basis for a 5 star rating of this place unless some apartments are very different from the one we got. I’m being VERY generous with my rating of average. It's no Marriott Residence Inn by a long shot. I've been living in Europe for a while so I'm pretty tolerant of places that are old and less than perfect hence my rating of average only by a hair. I was tempted to rate it overall poor because the rooms really need a refresh and some additional furniture. You’ll get by. We did. It’s an OK place to stay if you need a place for a family of 4-6 in a nice neighborhood. It was clean and the daily service was excellent. The apartment quality just does not match the neighborhood once you get past the nice lobby.
Check-in was easy and pleasant. We prepaid so it only took a few minutes but not at the front desk. Longer term are handled at the rental office off the lobby. Check-out was just dropping the keys at the front desk.
Elevators work efficiently. No wait. No long queue.
Wireless is apparently available in the building but I used my 3G modem and bought a UK SIM online from three.co.uk. Good for 30 days. It’s cheaper in the long term. They have shops all over. One on Oxford street near the underground.
Daily maid service and once a week linen changes. They always did a good job cleaning. If you want clean towels and sheets, it’s 80 pounds as I recall!! Cheaper to go to Primark and buy new ones.
The neighborhood is nice and safe. You’ll see automobiles that exist in production quantities measured in the hundreds. I spotted a Porsche 959. Rolls and Bentleys flourish and seem to multiply daily. Expensive restaurants and shops. Nearby Sainsbury’s market for the essentials. Starbucks almost next door. South Kensington Underground Station is about 5-10 minutes away walking with good connections into central London.
We had a 2 bedroom apartment. Décor is early Ikea. The rooms are clean but OLD. They are in serious need of a complete remodel. Baseboards in the bathroom look like they were installed in the 1700’s.
Regulating the heat is sort of like life as a crewmember on a ship. Turn valves and open hatches. Too hot or too cold all the time. Hot water heating. No thermostat. Never fully got the hang of it after a week. If you are visiting in the summer, there is NO AC and I suspect the noise level with open windows won’t be acceptable in some areas that face the street. We faced the inside. Can’t complain about the view because there wasn’t one. Just other apartments and a roof below.
The beds are just about as uncomfortable as a bed can be. Too bad Goldilocks. There wasn’t one that was just right. Too small in the master bedroom. The ones in the two bedrooms are too soft foam mattresses that sort of fold you in the middle. The sofa bed is hard as a rock with just a thin piece of foam on a solid structure. It was ok for the kids but an adult would be in pain after a night or two.
The master bedroom has a huge closet but no shelves. There is no furniture other than two tiny nightstands and the bed. There is no place to unpack your luggage. It’s either going to hang, lay on the floor of the closet, or on the high top shelf. There’s no place to put your “stuff” such as phones, computer, makeup, etc. No desk. No dresser. No shelf. No place to work. Just an empty room in need of an extra piece of furniture.
The second bedroom was small with a twin bed and a tiny closet. It served its purpose.
Newish flat screen TV with enough channels to get by. Everything wasn’t just news from BBC and CNN.
Dining area was ok. Table and 4 chairs.
No desk? No work area? They advertise these as corporate housing. So nobody works in the evening? Are you supposed to work at the dining table? I tried to get some things done by bringing in a dining table chair and placing my laptop on the bed. Just wrong. They furnish the place with old Ikea furniture. A desk would not cost much and there’s plenty of room in the bedroom away from the family.
There was an iron but no ironing board. Why?
It was pretty noisy in the morning starting at 09:00. Some sort of remodeling going on across the hall. Drilling and hammering. May or may not be typical.
The floor! Horrible! Somebody thought it was a good idea to lay down a cheap parquet floor. It squeaks and moves everywhere you walk. It needs to be ripped up!
Not one of the doors would stay open. You had to prop them open with whatever you could find.
The bathroom. Unacceptable. Wouldn’t even qualify as a closet in most parts of the world. No place to put your “stuff”. Ok for 1 person but not for a family. You can’t move in there. There is no fan. No ventilation. The fixtures are worn out.
The kitchen is very small. It has a washer (and dryer?), microwave/oven, small 2 burner electric cooktop, small refrigerator (with broken bottl retainer in the door), toaster, and teapot plus an assorted flea market collection of dishes and utensils. You’ll get by but you’ll not cook a gourmet meal.
I’ll look for something different the next time.
Probably an inside facing room to avoid the street noise. Not a noisy neighborhood but it is a city...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.