I've stayed at this hotel twice and rec'd a complimentary room upgrade each time. The room size is nice, but not necessarily what I thought a room upgrade would be. I found the staff to be extremely friendly and helpful...especially the concierge. They have bent over backwards in providing directions and recommendations - have even printed copies of "thiings to do" and put them in my room. Depending on what you're looking to do, this location is very convenient. It's close to some incredible restaurants, St Paul's Cathedral, and office locations/shopping (St Martin's Court and One New Exchange). There's a bar and roof top setting on the top floor, but seems to be used for external events. The lobby bar staff was friendly and accommodating. There could be better lighting in the room, but the rooms are very clean which is a huge pet peeve for me. If this hotel had a frequent travel program, I would rate it an additional star.