This 'hotel' was absolutely terrible. We are a party of 3 staying for a weekend (friday and saturday nights). Originally we had booked it due to the convenience of the location and since the shots of the hotel interior showed it to be nice and clean. We were also attracted to the free use of Wi-fi. But when we got there, not only did it take us a while to find the hotel (it did not have its own reception and you had to walk to another similar 'hotel' two doors down to register), we were disappointed to find that our room, in the basement, is not as nice as it is portrayed on the website. We were also shocked to find that the 'bathroom', if you can call it that, was a little bigger than a tuna can. You practically shower on top of the loo, and the water from the sink gave out a weird odour. We were also told by the reception that their Wi-fi had broken down, first time in 5 years, on the very day that we checked in. So we had to basically walk all the way to the shabby little hotel everytime we needed to use the internet, which was most of the time as we had work to do.
In addition, the area felt extremely unsafe. There were people with visibly intimidating attitudes hanging around outside the range of hotels on that dark little lane. This was obviously very unnerving as we held onto our laptops and walked across to use the internet. Breakfast was pretty shabby, not expected as they advertised it to be an ‘English Breakfast’, which last time I checked meant bacon/sausages/beans/whatnot, not a minimal amount of cereal and some coffee which taste closely resembled that of sewage water.
There were so many things that were wrong with this hotel. For £150 per night in a 'triple ensuite', I felt that what we got for our money is extremely unreasonable, especially with the lack of internet which, like I said before, was a major reason why we chose to stay here in the first place. When asked whether the Wi-fi is going to be fixed any time soon on the second day of our stay, the lady at reception merely said she didn’t know.
My advise is, do not stay in this hotel unless you cannot help it.
- Official Description (provided by the hotel):
- Newly refurbished B&B budget hotel located in Kings Cross about two minutes from St Pancras International and Kings Cross station.En suite rooms and free wifi offered in the bedroooms. We offer most importantly clean and affordable rooms in the heart of London. A truly Modern B & B hotel. ... more less
- Reservation Options:
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- Also Known As:
- Excelsior Hotel London England