It seems it is a common thing to do among cheap hotels from London Kings Cross area to double charge the room, I booked a double room on their website www.excelsiorhotel.co.uk for only one night, taking advantage of the prepaid discount of £8.00. When I showed up for the check-in at the Melville Hotel where the reception with my printed booking receipt, they told me they could not see the booking, while I have called them twice to be sure my room was booked. So they told me I had to pay agai, which I did asking that they refund me if they debited me twice. Fortunately for me I paid by card, so I can see two lines on my account summary stating Excelsior Hotel. Now as soon as I saw this double charging, I wrote them an email that they left without answer, but I am going to take legal action, filing a complaint and claiming a refund.
Thank you not Excelsior Hotel and the King's Cross Hotels Group.
- Official Description (provided by the hotel):
- Newly refurbished B&B budget hotel located in Kings Cross about two minutes from St Pancras International and Kings Cross station.En suite rooms and free wifi offered in the bedroooms. We offer most importantly clean and affordable rooms in the heart of London. A truly Modern B & B hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Agoda and Priceline so you can book your Excelsior Hotel London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Excelsior Hotel London England