On the 3rd August, after a long 12.5 hour flight and a long train ride, my friend and I arrived at the 'hotel'.
We were "greeted" at the door by a man smoking on the steps to the door, offering no assistance to help with bags. We thought he was someone staying at the hotel but was in fact the person working at reception. We had to carry our heavy luggage up four winding, incredibly narrow flights of stairs without any assistance. Here we discovered that the showers were not working properly - a weak cold trickle.
After informing him the showers weren't operating, we were transferred to a room with one bed. This room was on the 3rd floor so we had to repack our luggage and again carry them ourselves with no help even offered. However, this room was even worse, not only were the showers still not working, but the windows could not be closed because they were broken. The man's attempt to correct this was to stick a wooden leg under it as a prop so that it partially closed.
Again, we said that this was not acceptable and it was worse than the first room. We asked to be moved to the ground floor so that we did not have to climb all the stairs with our luggage when we checked out (and whenever we accessed the hotel). The man went to "check room availabilities" but did not return after 20 mins so we had to go find him. He was just talking on the phone and when he saw us he just shrugged and said "no more rooms".
After some debate he 'found' a room on the ground floor. Again, this room has one bed, broken window that doesn't open, tilting cupboard, a broken bathroom door (it does not close properly because the bathroom floor is heaving upwards), broken toilet seat, no shower door or curtain, and the shower head had broken off the wall fixture. We were honestly too tired at this point to say anything else. We had to ask for assistance carrying our luggage down because we were so exhausted, and he managed to snap the handle on my luggage while doing so.
We could not believe the state of this hotel, the rooms and the staff, and honestly don't believe how it can be inhabited by people. We stayed there for 3 horrible nights and it was the worst start to our holiday.
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- Also Known As:
- Radnor Bayswater London
- Hotel Radnor Bayswater
- Radnor Bayswater Hotel London, England