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“August Stay” 4 of 5 stars
Review of Four Stars Hotel

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Four Stars Hotel
2.0 of 5 Bed and Breakfast   |   26-28 Sussex Gardens | Hyde Park, London W2 1UL, England   |  
Hotel amenities
Ranked #418 of 536 London B&B and Inns
Beverley, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“August Stay”
4 of 5 stars Reviewed November 21, 2011

I stayed for 2 nights with my 8 year old son.
I found the hotel fine though was worried about the reviews which I only saw after booking!
We had a room looking out on the street and although basic was fine for us.
My son had frequent trips downstairs to ask the man at the desk to change his batteries on toys he had bought that needed a screwdriver and he was happy to do this! I also asked for a hairdrier and was given a very good one to use.
The breakfast was fine but no sausages on second day...but had our orange refilled at no extra charge.
It was really great for the tube stations and had a 24 hour shop on the way back that we got drinks for the night from.
I,m used to staying in very upmarket places but this was fine for a cheap trip and I would book again.
If people want luxury they should pay the price for it, not sure what people expect for London. We got the room very cheap online...basically half price and would not want to pay more than that.
Incidently there are no fleas in the room...it would be closed down if that was the case. And there IS hot water though sometimes you had to let in run for a little while.
I am rating this as very good for the class and price of the hotel.
It is not claiming to be a 5 star luxury place after all.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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112 reviews from our community

Traveler rating
    3
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    19
    46
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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English first
Paignton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 17, 2011

Me and my Boyfriend stayed here for a 2 day trip in Oct 2011. Good Location, walking distance from Paddington station (just down 1 long road) also extremely close to Edgware Underground, which was good for us as we were exploring loads so used underground everyday. Hotel is average, hotel room was clean and tidy but shower did not have a head on, which after we complained about did not get fixed. but as a base, if you are not wanting to spend alot of time on your hotel room that it is fine. Breakfast was amusing, you dont get an allocated table you just go down and sit if space available. However we did not know the rules of the dinning room and got told off by the (i think polish) waitress, she did aplogise after so it was fine. Basically if there is a space then sit, you may have to share your table with other guests too. Breakfast was average, nothing to complain about food wise. We only paid £70 pppn which we were happy with considering it is London. So if you dont want luxury then it is perfect!!

Room Tip: Basic and Cheap
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  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Droitwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 16, 2011

If you enjoy ominous stains on your bedding, the smell of wet dog in your room and a shower that you cannot raise and only dispenses cold water then this is the hotel for you! Oh I nearly forgot, the corner of the floor was propped up on a ladder- that's right folks the floor was partially loaded through a step ladder!

The breakfast was another masterpiece. Served by someone who's grasp of English was "English Breakfast", and nothing more. I was delighted to find dried on cornflakes all over my coffee cup. Not feeling privileged enough to drink from such cutlery I decided to change for another cup. This one had a dust layer and what ever else about 5 mm thick in the bottom.

My bed felt as if a rugby match had been played on it- it resembled sleeping on a 200 year old trampoline.

In short, I would have preferred to have slept in a cattle pen in Kabul than where I did.

Room Tip: Avoid like the 7 plagues of ancient Egypt!
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
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durham
1 review
1 of 5 stars Reviewed October 31, 2011

arrived to be told the room was not ready and to come back after 2 hours ,returned but still not ready.well i think we should have used this time to rebook anywhere else,
i know it was budget and you get what you pay for but not in this hotel,they should be paying you to stop.
where do i start,
1) bed broken
2) no hot water in the sink
3) mould in the kettle
4) a television with a remote that wouldn't work and the tv with out an ariel (very good if maybe an alien to watch fuzzy pictures
5) stopped 29/10 no heating in the room and a very thin quilt and sheet
a very rude man on reception that would rather speak with his friends than deal with people waiting
overall terrible,when asked to be put in another room he said there were no others,he refused to do anthing and said he would get the handy man to come and have a look but where could he get a new bed late on a saturday afternoon.
But when we were going out he rented a room to a couple that walked in from the street asking for a room but he charged them double what we had paid.
i was going to say something but didnt want to return later that evening to find my things gone or out on the street.

DO NOT BOOK THIS HOTEL YOU HAVE BEEN WARNED.

Room Tip: Book another hotel that is the best advice.
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 27, 2011

We got a good deal and paid £50 for a double room. I didn't expect much for this price and I was right. The room was very basic in need of decorating but it was very clean. The bed wasn't comfortable and only had a thin cover on it which wasn't warm enough for an October night - there were no blankets available in the room. The bathroom was acceptable, however there was no plug in the sink. The breakfast which was included in this price was good. The location was excellent.

On arrival (which was late and we were very tired) we were told the card machine was not working and we would have to pay cash. We were then directed to the nearest cash machine!! We could have done without this hassle. So anyone choosing to stay here should be mindful of this!

Room Tip: I'm unsure if there is such a thing as a 'good room' but if you are staying in winter, a...
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  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 16, 2011

As nearly all reviewers here. I had a horrible stay at this pit of a hotel. The best experience I had was leaving it.

My parents had their property stolen blatantly by a member of the staff. When asked to get the police involved, the receptionist replied with "I can't do outside call" when asked if he could use his mobile he replied with "how much will it cost?". when police were finally involved, the manager came, who was equally unhelpful with comments like "did you look under the bed?"
Property was not returned and staff not helpful at all.

Rooms were hostel type rooms with minimal comforts. Small and hard to get to. Up lots of steep tiny stairs. Breakfast was also included, just don't be 3 minutes past 9am like I was, or no breakfast for you.

I cannot stress more strongly to avoid this hotel. Four stars. No way. Horrible, horrible experience.
Value for money, yes, but not worth the heart ache.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 22, 2011

so that you do not have to waste your time reading any further, please please please take my advice and avoid this hotel like the plague. If you would like to know why then please read on.

Like others we took the gamble in that it was cheap and we were only staying the one night so thought 'whats the worst that can happen'....unfortunately it did. Upon arrival we were met by a male on reception who can only be described as rude. He did not speak much english but the englsih he knew consisted of phrases about money and paying for our room. We tried to pay by card but they said they could not take this as the machine had apparently broken so had to pay in cash which he was very keen to take off us. He then gave us our key but did not tell us how to get to our room and left us standing their wondering where to go as there are no directions to where each room is. After a while he tried to tell us where it is but struggled with the little english he knew but luckily for us it was not too hard to find.

Things had not got of to a good start but it only got worse in the room. The wallpaper was old and was coming off the wall in places, the duvet cover looked like something from the 60's and looked as if it had not been washed since then, the toilet seat was broken and had urine stains on it, the shower head was broken and did not work properly and our view out of our window consisted of a water stained outer wall. We were not impressed at all but as we only used the room for about 6 hours we stayed but left early the following morning, not even attempting the breakfast as we were worried about the state of the kitchen given the state of the room.
All in all i will not be returning and i can not believe people have rated this hotel as 5 stars as they must have stayed at a different hotel than we did. I strongly recommend you avoid this hotel.

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Stars Hotel

Address: 26-28 Sussex Gardens | Hyde Park, London W2 1UL, England
Location: United Kingdom > England > London
Amenities:
Free Breakfast
Hotel Style:
Ranked #418 of 536 B&Bs / Inns in London
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Four Stars Hotel 2*
Number of rooms: 26
Reservation Options:
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Also Known As:
4 Stars Hotel
Four Stars Hotel London, England

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