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“Incredible service, perfect location and all modern amenities of a great, modern 5 stars” 5 of 5 stars
Review of Hotel Cafe Royal

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Hotel Cafe Royal
5.0 of 5 Hotel   |   68 Regent Street, London W1B 4DY, England (Soho)   |  
Hotel amenities
Ranked #29 of 1,065 Hotels in London
Geneva, Switzerland
1 review
1 helpful vote 1 helpful vote
“Incredible service, perfect location and all modern amenities of a great, modern 5 stars”
5 of 5 stars Reviewed October 22, 2013

It was my fourth stay at Cafe Royal since it open last year and I have to say, I have never been so impressed by the quality and the personalization of the service in a hotel than the four last night i had there. You truly feel like at home and people in every public space are efficient and incredibly kind.
Location is just incredible and you can love or not the design but it's modern, new and it has everything you will expect from a 5 stars hotel.(not the case of every 5 stars in London)

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSchoeffer, Director of Operations at Hotel Cafe Royal, responded to this review, October 25, 2013
Thank you very much for your positive review on Café Royal hotel, I am pleased that you continue to stay with us and that you enjoyed your fourth stay. I am very happy to hear your kind words regarding the service you received and I will be sure to pass on your comments to the team. I hope we will continue to have the pleasure of hosting you and that we can welcome you back for your fifth stay in the very near future.

Warm Regards,

Francois-Xavier Schoeffer
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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497 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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  • English first
  • French first
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English first
Reading, United Kingdom
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed October 21, 2013

The foyer and lifts area remains the beautiful art deco that it has always been. The problems come when you head towards your room and you switch into a Japanese/Scandinavian minimalist designed space. This consist of wood panelling on the floor, walls and ceilings with strangely lit grill style panelling making you feel like you are in some sort of prison. Then once you enter the room, you find it ressembles a coffin with wood again on the floor, ceiling and walls. There is very little other furniture only emphasising the coffin impression!

The next morning after a less than good nights sleep, my husband and I went to have a shower in the wet room to find that the water flowed out of the wet shower room. flooded the bathroom and headed quickly for the hall/bedroom - only stopped by us throwing all the towels onto teh floor to stop the water.

All in all not a good stay!

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSchoeffer, Director of Operations at Hotel Cafe Royal, responded to this review, October 25, 2013
Thank you for taking the time to share your thoughts, I’m sorry that your guestroom was not to your liking and that you experienced problems with your bathroom. The wood panelling in the Mansard Guestrooms are created from fumed English Oak and designed to create a romantic and intimate ambiance using the finest materials which give a sense of place, if you return to the hotel perhaps a Portland Guestroom would be more to your liking. I was disappointed to learn of the faults you encountered with the bathroom, I assure you this has already been looked into and resolved. We appreciate all feedback and with your comments in mind I would be keen to talk to you personally. I have sent you my contact details, please do get in touch.

Yours Sincerely,
Francois-Xavier Schoeffer
Director of Operations
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Al Khobar, Saudi Arabia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2013

Cafe royal hotel combines French and English style with a renewed design inspired from Tuscany,staff service is out standing hospitality is great rooms space are good comparing to London hotels well furnished ,swimming ,spa, wonderful price bit high worth every dime definitely I recommend it.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSchoeffer, Director of Operations at Hotel Cafe Royal, responded to this review, October 25, 2013
Thank you for your positive review of Café Royal hotel. I am very pleased to read your kind comments and will be sure to pass these on to the team. I hope we have the pleasure of welcoming you back to the hotel in the very near future.

Warm Regards,
Francois-Xavier Schoeffer
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 18, 2013

When I traveled to London for a week with my adult daughter, it would be a trip for which I was "pulling out all the stops" and so I booked this four or five star hotel which is far more expensive than I where I would normally stay. I primarily chose it for location and good reviews but it was an experience that I felt I had to share. I don't know if this hotel would be categorized as a boutique hotel as I do not know how many rooms it had but the ambiance felt that way. When you walked into the lobby, always assisted in through the revolving door by a doorman - or two, you almost felt as if you were entering an elegant town house in the heart of London. No registration, concierge or other evidence that this was a hotel was in sight, only a fireplace, chairs, a very large table with a huge gorgeous floral arrangement greeted you. We were escorted around the corner to the registration desk. and then to our room.
I understand that this hotel has been in business for 100 years but it has recently been refurbished and brought into the 21'st century and not much was overlooked. The bathroom - all marble with double sinks carved out of a slab or marble, rain head showers, a TV screen embedded into the wall size mirror and private toilet enclosure. The beds were heavenly with down duvets and pillows and the linens were all Frette. The terry robes and towels were thick, thick, thick. Our room (lowest category) was not huge but adequate in size with a couple of chairs and a decent size table next to a huge Bang and Oluffson flat screen on its own stand that turned to face you when it was turned on. There were USB ports in the wall for charging electronics. The coffee area was furnished with a very efficient Kuerrig type coffee tea, and chocolate maker and the room was supplied with fresh fruit. My only (minor) complaint was lack of mirrors in the bedroom (only in the bathroom and hallway as you left the room) and I thought there could have been more lighting in the bedroom. (Women need lights and mirrors for make-up and dressing) It seemed as if the room was designed by a man for a man. The staff and service were so excellent in all ways and it was really a joy to stay there. It was handy to the tube, steps from Picadilly and theaters and restaurants but the hotel could not have been more quiet and restful. I recommend.

Room Tip: I think it would be best to be at the back of the hotel as the hotel's entrance is on Regent St...
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSchoeffer, Director of Operations at Hotel Cafe Royal, responded to this review, October 25, 2013
Thank you for taking the time to share such a detailed review on Café Royal hotel, I am delighted that you and your daughter enjoyed your stay and every element. Always an iconic London landmark, Café Royal has only recently been reincarnated as a hotel after a transformation under the direction of David Chipperfield Architects, with this in mind it is very pleasing to read your appreciation of the renovation; we have worked to carefully marry modern elegance and contemporary design with historical details and heritage.

Thank you also for your kind words regarding the service you received during your stay, it will give me great pleasure to pass this on to all team members. I am very happy to learn that you appreciated the special amenities we provide in our guestrooms and we hope these added to the comfort of your stay. Guests are paramount to us at Café Royal hotel and we are pleased we were able to demonstrate this to you. I hope to welcome you back again soon.

Kind Regards,
Francois-Xavier Schoeffer
Director of Operations
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2013

This is a great Hotel. I stayed there last April before I moved to the UK.
Now that I live in the UK I don't use hotels any longer but highly recommend this hotel to friends and family.
Great location by Regent Street, all new, fantastic design, staff and service.
Love it !

Room Tip: High Floor
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisSailer, General Manager at Hotel Cafe Royal, responded to this review, October 18, 2013
Thank you for sharing your positive review of Café Royal hotel and we are very happy you enjoyed your stay. We are very pleased to hear your appreciation of the hotel’s design and the service you received. We hope to have the pleasure of welcoming you back again, if you return to London.

Warm regards

Louis Sailer
General Manager
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Dubai
Top Contributor
59 reviews 59 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 15, 2013 via mobile

We held our global managers meeting at the Cafe Royal. All 12 attendees agreed it was one of the best hotel experiences anyone had had. The refurbishment is awesome and the rooms have the right balance of classic charm and cutting edge gadgets. What set this apart for me though was the service - clearly every member of staff was empowered and motivated - the hotel should be very proud of their team. The bars are great and breakfast was fantastic. Also as a meeting venue this really worked - everyone got in some shopping and we could walk to some great restaurants. I won't say what we paid but it was good value and the hotel was happy to have us as a large group. A very special experience.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisSailer, General Manager at Hotel Cafe Royal, responded to this review, October 18, 2013
Thank you for choosing Café Royal hotel to host your global managers meeting and we are delighted that you all enjoyed your stay. Thank you for your kind comments regarding the design of the hotel and the service you received; our guests are paramount to us at the hotel and I am very pleased that we were able to demonstrate how important customer service is to us. It will give me great pleasure to pass on your words to our team. Thank you once again for your comments and we hope to welcome you all back again soon.

Kindest regards

Louis Sailer
General Manager
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Cardiff, United Kingdom
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 13, 2013

We were booked into the Cafe Royal as my daughter was performing in London so didnt know what to expect! Thats all I can say is that we had an amazing experience! It is so unusual as we were dropped off and there is no real grand entrance. Its when you walk through the revolving doors into the foyer that it first hits you. High ceilings with lots of marble and very bright and airy. Its like walking back in time to the 40's. The reception is off this foyer and we passed a table laden with stunning fresh exotic flowers! The reception then has a very different feel to the foyer. Very minimalistic and modern. Staff were extremely professional and friendly and check in was lightening quick. Our luggage was taken to our room and we decided to have afternoon tea before checking into the room. I will review the afternoon tea later. We were then taken to our room which was on the second floor and at the end of a very long corridor. The corridors reminded me of the film Inception! Again every now and then there would be an alcove with a table laden with fresh flowers. Entry to the room was with touch key. When we got into the room and ours was a basic twin room it really had the wow factor, Marble floors, bang and Olufsen TV and sound system. Very high ceilings and it looked like the outside large brick was inside! Beds were just so comfortable it was an absolute dream and probably the best nights sleep I have every had at a Hotel. Lovely little touches like electric curtains, blackout and sheer. When we arrived back in the evening L'Occitane pillow mist had been left in a spray bottle on our pillows. The room included a large bottle of still water, amazing toiletries and a fantastic coffee making machine. The room was very large compared to many London Hotel rooms I have been in. The bathroom was ceiling to floor marble with a lovely touch a TV built into the mirror! There was a huge walk in shower and a separate toilet. No bath which was the only negative thing I could pick in the room! Breakfast was probably the best eggs benedict I have ever tasted and presentation was amazing! We didnt get to use the Spa as it was opening that day but did get to have a look around. It was absolutely stunning and used to be the wine cellar. Definitely worth taking your swimming costume. Service throughout our stay was second to none and I will without a shadow of a doubt be visiting the Cafe Royal when I return to London. Outstanding!

Room Tip: The only tip I can give is please book this Hotel as it is a wonderful experience. Any room will be...
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisSailer, General Manager at Hotel Cafe Royal, responded to this review, October 14, 2013
Thank you for taking the time to pen your detailed review of your stay at Café Royal hotel and we are very happy you enjoyed your experience. Our sincere thanks to you for your kind words regarding the service received by the team and it will give me great pleasure to pass on your comments to my colleagues. I am very happy to hear your appreciation for the design of the hotel and the special touches added around the hotel. Thank you also for your positive comments about your accommodation and I am delighted you found your stay comfortable. Our guestrooms, are some of the biggest in London and the concept for our luxurious bedrooms was to create a spatial generosity for each room, so that each would present itself as a suite. As you have experienced, our bathrooms are created exclusively in Carrara marble and include rainfall showers and many also feature separate deep soak baths – be sure to request one on your next visit. I am sorry to hear you were unable to use the Akasha Holistic Wellbeing Centre, but we look forward to welcoming you back on your return to London and you can experience our wonderful newly opened wellbeing and fitness centre.

Warm regards

Louis Sailer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Cafe Royal

Address: 68 Regent Street, London W1B 4DY, England
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Spa Hotel in London
#14 Romantic Hotel in London
#17 Business Hotel in London
#27 Luxury Hotel in London
#46 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Cafe Royal 5*
Number of rooms: 160
Official Description (provided by the hotel):
Combining architectural heritage with contemporary design, Cafe Royal has been reincarnated as a luxury hotel in the heart of London's West End with the elegance of Mayfair to the west and the creativity of Soho to the east. Grand historic areas have been sensitively restored while 160 guestrooms, including 49 suites and six signature suites have been created in a contemporary yet refined style. Our guestrooms start from approximately 35sqm/377sqft to 212sqm/2,281sqft with every room presenting itself as a suite. Continuing its celebrated legacy, Hotel Cafe Royal offers a selection of restaurants and bars for guests to enjoy. At the heart of the hotel, the Ten Room offers British informal dining all-day, while the Green Bar is the perfect place to relax and unwind with a cocktail. Restored to revive the ornate Louis XVI decor and detailing, the iconic Oscar Wilde Bar (formerly the legendary Grill Room, originally established in 1865), is now the place to enjoy Champagne, cocktails and a light menu of British dishes and live entertainment on select evenings. The Cafe, on Regent Street, revives the European tradition of cafe culture. To complete the experience, the Akasha Holistic Wellbeing Centre is an urban retreat in the centre of the capital spanning over 1,200sqm/13,000sqft featuring a large lap pool, sauna and Hammam/steam room and offering a range of signature treatments. Reflecting a core vision to harmoniously unite the four natural elements of nature, Akasha features four corresponding spaces; lounge/earth, spa/water, gym/fire, yoga/air. ... more   less 
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Also Known As:
Cafe Royal Hotel London
Hotel Cafe Royal London, England

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