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“Great place to rest!” 4 of 5 stars
Review of Plaza on the River - Club and Residence

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Plaza on the River - Club and Residence
5.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #86 of 1,074 Hotels in London
Sammamish, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great place to rest!”
4 of 5 stars Reviewed 2 days ago NEW

This hotel was an unexpected pleasant surprise for us! I was traveling with my teen son and was expecting the usual one room two queen bed hotel room...however the Plaza upgraded us to a two bedroom, two bath, with kitchen! This was a lovely break for us as we were spending long days walking around the city enjoying the sites. The two room accommodation was wonderful as it provided us some privacy during this journey. The hotel is on the south bank with a very nice walk along the Thames on the Albert Embankment. We had a corner view of the river from our room. The hotel was fairly close to the subway station (.4 mile/. 64 km walk) which was our main means of transportation on this trip, but may seem a longer jaunt for some people towing bags.. The master bath was very large and spacious. My son enjoyed the food trays found in the lobby area! The staff was very friendly. My only reason for not rating 5 stars is due to the construction occurring next door and a train track that runs close to the hotel. However, the construction was not distracting for us as we were out and about during the day and the construction workers were gone by the time we came in for our evening rest. We would stay here again!

Room Tip: While construction is occurring you may ask for a room on the other side of the hotel and a full vie...
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, yesterday
Dear LisaV,

Thank you very much for your recent stay with us and for posting a review on Tripadvisor.

I am happy to hear that you were awarded with a complimentary upgrade to one of our Two bedroom apartment, it does indeed allow a lot of space to families.

We are looking forward welcoming you back soon.


Kind regards,
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 days ago NEW

Superb and helpful staff - no enquiry was a problem and the doormen were utterly charming. Surprising large and well appointed suites with excellent facilities. A great breakfast. I recommend this hotel for its convenient location and overall excellence.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, yesterday
Dear Debc1969,

Thank you very much for your Excellent comment.

I am happy that you had a lovely accommodation, breakfast as we all try our best to give our guests exactly want.

I do so hope I meet in you in person on your next visit here with us

Kind regards,
Gabriella Kolber
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 days ago NEW

What an amazing stay! From the moment we arrived we were made to feel very special. They knew we were staying in London celebrating our 10th anniversary, and everyone wished us well. We were upgraded for free to a balcony apartment, with amazing facilities , space and stunning views of the Thames. We had petals on our bed , champagne, chocolates and roses waiting for us in the lounge. The breakfast was plentiful and perfectly cooked , and bought to our room at the time we requested. All in all this is a fabulous hotel with helpful staff and great facilities. Cannot wait to visit again and be made to feel like royalty!

Stayed September 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, yesterday
Dear JamesM,

Thank you very much your amazing comment. I am really happy to see that my team and the Housekeeping Team managed to amaze you and make your special stay even more remarkable.


We are looking forward welcoming you back on your 11th anniversary if not earlier.


Kind regards,
Gabriella Kolber
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in a 1 bedroom river view suite, which was superb. The suite was huge with a large kitchen/living area where our two young children slept, a big bedroom and spacious bathroom. Our 5yr old slept on the sofa bed and out toddler was provided with a travel cot (this had seen much better days and was quite tatty). There was a reasonable kitchen space for if you stayed more than a couple of nights (although no plug for the kitchen sink!?) and a good 4 seater dining table. The views of the river were great, and I think the kids could have happily stayed in the suite all day if we'd allowed. The location was very good, with a short walk to the London Eye and a 15-20mins walk to Covent Garden.

We didn't use the hotel other than as a base (certainly didn't have breakfast as this was very expensive), so couldn't comment on the quality of the food etc, but it looked good if a little pricey. A bit of TLC to the rooms wouldn't go amiss, and a smoother check-in as there seemed to be issues with some of the rooms as the receptionist spent 10mins radioing around the building to get someone to check our room before we could head up (but at least they did check everything was ok).

Very pleased, and would most definitely use again.

One tip, consider using JustPark to find a reasonably priced parking space nearby.

Room Tip: Go for a river view room, they're definitely worth the little extra that you pay!
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, 3 days ago
Dear philiusfog81,

Thank you very much for your lovely comment. One more comment with a score 5 out of 5 in our collection.

I am glad to hear that you and especially the children enjoyed their stay with us and please accept my apologise for the small hiccups you mentioned.


Please kindly note that special, discounted priced breakfast packages are available at the Reception, where you can book from £10.00/person.


We are looking forward welcoming you back. Please feel free to contact us and we can inform you about the packages available.


Kind regards,
Gabriella Kolber
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great place to stay for location and for the facilities in the suites (nice to have a washing machine and kitchenette). Staff are brilliant on the suite side and the Chino Latte restaurant but the place is a little tired in places. AC can be problematic at times and the rooms can be very warm in spring.

Restaurant prices are not cheap and I recommend you get the package which includes breakfast (which is great). The suites are more expensive but have the advantage that any additional person (the one bedroom can sleep 4 in comfort) only cost 10 pounds per day including breakfast. This is very good.

The gym is quite poor in gear and there is no pool. The place is being refurbished with 5 floors being added. The facilities area also to be refurbished as well and better facilities are to be provided.

Close to London and easy access to the tube and rail (better than taxi's in the local area and you should get an Oyster card for the tube)

In summary the staff make this place.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, 1 week ago
Dear ASALT62,

Thank you very much for your comment posted on Tripadvisor. I am glad that your found that our apartments convenient.
Happy to see that even though your found some facilities are old and used, you are happy with the staff and their customer service.

As you mentioned we are indeed working hard to extend our hotel, and the meantime a soft refurbishing on the existing part.

New facilities, new rooms will be part of the Plaza on the River.


Kind regards,
Gabriella Kolber
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect. Very good location, excellent service. Close to the underground and many attractions. We booked a room with a kitchenette, which was a great idea as restaurants are quite pricy in London. There's a grocery store right next door, so no problem getting all the food that we needed.

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, 1 week ago
Dear Maralk,

Thank you very much for your recent stay and posting your comment to the Triapdvisor.

I am pleased to have read that your visit with us was without fault and you enjoyed your stay.


We are looking forward welcoming you back.


Kind regards,
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fair location for a great family holiday. Easy to access to most places by taxi. 10 min walking distance to Tube station. Friendly staff with excellent service. Highly recommend for family stay. Room equipped with induction kitchen, microwave, washing machine, dryer and refrigerator. 10 min walking to local supermarket.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, 2 weeks ago
Dear Chen K,


Thank you very much for your effort posting such a lovely comment on Tripadvisor.

Indeed our apartments are highly recommended for families, especially the Two bedroom apartments. The meantime we are welcoming business tourists who are staying with us for a longer period of time.

I hope we can welcome you and your family back soon whilst visiting London.


Kind regards,
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza on the River - Club and Residence

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#47 Business Hotel in London
#70 Luxury Hotel in London
#87 Romantic Hotel in London
#98 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Plaza on the River - Club and Residence 5*
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Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence London, England

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