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“Fabulous 40th Birthday” 5 of 5 stars
Review of Plaza on the River - Club and Residence

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Plaza on the River - Club and Residence
5.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #88 of 1,055 Hotels in London
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fabulous 40th Birthday”
5 of 5 stars Reviewed July 10, 2013

We booked only a week or so before our stay as we were waiting for American Express points to transfer to Club Carlson points. We used 100,000 points for 2 free nights stay in a studio. This was a great deal as it was. We then paid for an extra night. No upgrades were available to pay for at the time of booking which was understandable at short notice but disappointing because it was my 40th. However my husband signed up for any upgrades that would become available which they did the day before our arrival. He paid to upgrade to a 1 bed suite and then on arrival we were upgraded to the most fabulous 2 bed suite with a huge balcony. It had a lovely view of Big Ben and the 2 bedrooms had river views too. Spectacular! Balloons and a card were delivered from housekeeping and some beautifully presented nibbles from Guest Relations. What a lovely touch. The suite was amazing. The best night's sleep I've ever had in London and wonderful to have the kitchen and so much space. Can't stop telling everyone. Thank you so much Plaza on the River.
(For those paying top price I don't think they would be impressed with the tatty robes, the noisy bathroom pipes or the music from the ballroom though it didn't go on late. If you need an acoustic consultant let us know as my husband would be happy to help). That aside, it's still a Wow!

Room Tip: There are building works going on in buildings either side of the hotel but that didn't disturb...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, July 20, 2013
Dear Soraya37,

Happy birthday to your husband again.


Thank you for your review and for choosing us for your special stay.

We are glad you could enjoy one of our spacious rooms.


in a lighter note, please accept my sincere apoligize for the level of noise coming from one of the function rooms.

Thank you for your feedback on the housekeeping team’s inspirational customer service and I hope we can welcome you back soon for another celebration.

Kind regards,
Gabriella Kolber
Front of House Manager
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787 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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England
Top Contributor
124 reviews 124 reviews
47 hotel reviews
Reviews in 35 cities Reviews in 35 cities
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed July 4, 2013

I stayed here midweek on business. Over the years this has become my default hotel choice in London quite simply because it is just so good and this stay was no different.

The front desk staff are fantastic; professional, friendly, personal and welcoming but without being obsequious. From the moment you sit down at the check-in desk, you feel like a valued guest.

The suites are huge, particularly by central London standards. A one bedroom suite is something like 65m2 which is massive and the layout of the rooms plus the floor to ceiling windows make it seem even bigger. As a consequence, the rooms feel open and airy. The suite contained modern furnishings and was very well-equipped; the TVs in both living room and bedroom have been replaced with a new in-room entertainment system that now includes all the Freeview channels as well as an easy-to-use electronic programme guide. There is also an entertainment station that has both a DAB and an iPod docking station.

The bed was comfortable - just the right balance between firm and soft - with huge, supportive pillows; both aid a good night's sleep. The bathrooms are enormous - larger in fact that many hotel rooms. There is a bath and separate walk-in shower, with both fixed and hand-held shower heads. There is a good range of toiletries and towels.

What really makes this place stand out though is the quality of the customer service. As an example, housekeeping must have come to offer the turndown service when I was down at dinner in the restaurant (reviewed separately on here); not only did they provide the turndown service, with the little box of chocolates on the pillow, but also refreshed the toiletries in the bathroom as I had opened a couple of the small bottles and also put a bottle of mineral water next to the bed, with a glass. They didn't take one of the two bottles from the dining table but rather added another one.

Another example of the consistent attention to detail is the capsules for the Nespresso machine. These machines are standard across most Carlson Rezidor brands' business class rooms and one of my benchmarks for the attention to detail is how many & which capsules are presented next the machine (gee, I think I need to get out more). A recent Radisson Blu had something like a dozen capsules - how much coffee do you think I can drink?! - but they were all the same flavour. Park Plaza Leeds a few weeks ago had 6 of one flavour and then 1 each of two others - a bit random. Plaza on the River has 6 capsules; 3 pairs of 2 different flavours - a strong, a middle and a decaf. The same, every time.

On the downside, whilst the lighting in the rooms is very good, many of the bulbs are incandescent - these don't have brilliant sustainability credentials. I've seen other Carlson Rezidor properties (particularly Radisson Blu) using near all LED and low energy lighting in rooms. The only other issue was that the work chair at the desk is on castors and on a wood floor, this can mean you roll about a bit every time you move your body. Some kind of brake on the castor(s) or even putting a small rug in front of the desk would fix it. It's nothing major but rather an observation based upon spending time working at the desk when in the living room.

My bill was £420, of which £360 was the room. For central London and in the tourist season, that's not bad at all - particularly as when I was looking online to book, lesser hotels in central London were £450 and above. When you factor in the high levels of service delivery and the feeling of complete relaxation you get when you stay here, it is great value for money.

I've talked about the relaxation factor in previous reviews and I still can't put my finger on it exactly but within a short space of arriving in the room, you feel relaxed and like you can unwind. One night always feels like you've stayed longer. It is perhaps a cliché but it does always feel like being at home.

This hotel delivers an exceptional guest experience on a consistent basis. Time & time again I come here and time & time again my expectations are not only met but exceeded (which is noteworthy as I am one of the Concierge level members of its loyalty scheme, so have high expectations to start with).

I've nearly managed to complete a whole review without mentioning the view and the balcony. Damn. Oh well, have a look at both the professional and guest photographs as the view alone is stunning and being able to sit out on a balcony and enjoy it is a wonderful pleasure. The rooms with a view cost extra and the balconies extra again but in the dozens of times that I have stayed here, they are always worth paying the extra for without a doubt.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, July 20, 2013
Dear Propaganda_Machine,


Thank you very much for one more of your amazing review about Plaza on the River.

Your feedback has been relayed to all departments mentioned especially housekeeping, who are working really hard to keep the high standards of the apartments.

Looking forward having you back for oen more amazing nights at your London residence.

Kindest Regards
Gabriella Kolber
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 4, 2013

I stayed here in a one bed apartment with my partner during Gay Pride weekend end of June. We got a fine river view facing Westminster. Everything is pleasing about this hotel right from the minute you step into the stylish lobby (which is shared with the adjacent Plark Plaza). The reception area has a luxurious ambiance and the staff are always friendly and helpful (this was our third stay). Even the corridors of the accommodation floors have a lovely fragrance (I wish I'd asked what air freshener they use!)

The apartments are spotlessly clean and cleverly designed to maximise space giving you a generous amount of room in each area without stinting on wardrobe space or other facilities (the kitchens have every appliance you could possibly need).

The beds are very comfy and we could hear no noise from the road or from the corridor so got some good nights' sleep.

The location is ideal if you wish to be close to the West End without feeling hemmed in by other buildings. The river gives you a sense of space and it is a pleasant ten minute walk along the riverside towards the London Eye etc with a lovely view of Parliament across the water. There's a convenience store right next to the hotel (and an allnight garage in the other direction) plus a charming cafe perched over the jetty just next to Lambeth Bridge (2 minutes walk). Having said that the hotel's room service, bar and restaurant provide you with everything you might need catering-wise and are good value.

Will definitely come again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, July 20, 2013
Dear zeev7,

Thank you for writing to us and we are pleased to read of your satisfaction whilst staying with us again.

Please feel free to contact me directly so I can give you the name of the air fresherner our Housekeeping Department is using at the moment, however it might be not available in normal shops.

Looking forward to welcoming you back.

Kindest Regards,
Gabriella Kolber
Front of House Manager
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Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2013

Had an amassing weekend stay. Great view of the River, great location and the room was just fantastic a home from home. What takes it over the edge though is the service from the team that run the hotel.
The front desk team helped to sort everything out for a surprise champagne dinner which went beautifully. Nothing was too much. And the room service food was great and very quick and a true Service with a smile. Will definetly be visiting again on my next visit to London.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, June 29, 2013
Dear Dewi J,

Thank you very much for your review and we were delighted to read your comments with regards to your last stay with us. I hope you enjoyed your stay and have lovely memories of London.

Feel free to contact us in the near future if you decide to return to book yet another room overlooking the River Thames.

Kindest Regards,
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 24, 2013

When booking thru Travelocity, I had specifically indicated higher floor and a view to the Thames and Houses of Parliament. I got none of those when checking in since "not available". Then why bother requesting those online ? Conclusion: Do not count on that view when booking while it seems to be one of its strongest selling points upon reading other travellers' reviews and from hotel website pictures.

As a compensation for insisting on that view (?), got upgraded from a studio to a one bedroom suite (that seems to be non uncommon from other reviews). Extremely well appointed, modern & large with hardwood floors throughout and modernly furnished. Extremely comfortable and while quite pricey, you do get quite a bit for your money on condition you get upgraded which is not guaranteed either I suppose. Especially with upcoming busier high season.

Make sure you do make good use of Vauxhall tube or bus station - a 10 minutes tops walk from the hotel. Bus 88 from Trafalgar Square gets you to Vauxhall. Buses a lot more enjoyable since you get to enjoy views along your trip, especially line 15 that zooms along some of the major tourist spots from City towards Westminster.

While in London, enjoyed a lot the Thames cruise to Greenwhich on a picture perfect day. The other highlight being a day tour to Stonehenge, Bath, Cottswolds and Stratford - extremely busy, but quite interesting with Premium Tours. Weatherwise, got surprised about how cold and windy end of April evenings are while during the day weather had been very much on the nice side and not a single drop of rain during the 6 day stay.

Best gastronomic experience while in Londen - "Signor Sassi" italian restaurant in Knightsbridge close to Harrod's. A truly memorable dinner, do not miss it, everything is absolutely brilliant.

As a conclusion, staying at Plaza on the River had been a good experience overall, only negative being dissapointment with not getting the much advertised view.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, June 29, 2013
Dear kim b,

Thank you for reviewing and staying with us at Plaza on the River – Club & Residence. I am pleased to hear that you found us conveniently located for your daily commute and that you found the apartment spacious.

It is also a delight to hear you found our staff helpful and the housekeeping team working professionally.

I have passed on your feedback to the Housekeeping and my team here at the front desk, all of whom strive to meet and exceed guests expectations.

Thank you for taking the time to leave us a review and very much look forward to seeing you again in December.

Gabriella Kolber
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 23, 2013 via mobile

The location of the hotel is superb for heading into the city and we ventured to Royal Ascot from Waterloo which in a cab was about 10 mins to the station from the hotel. The staff at the hotel are really helpful we never saw the room cleaning staff but they did a fantastic job replenishing all kitchen items that were needed .im looming forward to returning to the hotel in December

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, July 20, 2013
Dear kim b,

Thank you very much taking the effort to post your review about your latest stay at Plaza on the River.

I am delighted to read how much your enjoyed the whole experience.

It will be my pleasure to share your feedback with the rest of the team, especially the Housekeeping Team and we hope to welcome you back soon.

Regards,
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 22, 2013 via mobile

We stayed in a two bedroom river facing suite with balcony on the 7th floor. The views were great, amenities were very good and it was clean and comfortable.
Good location with the South Bank a short walk away.

For me, what stood out the most was the service we received by Mark who checked us in. He was humorous, welcoming, and demonstrated what a 5* hotel should in it's customer service - he went the extra mile without being impersonal, pretentious or stuffy.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, June 29, 2013
Dear LondonRad.

Thank you for writing to us and we are pleased to read of your satisfaction whilst staying with us.

Looking forward to welcoming you back.

Kindest Regards,
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza on the River - Club and Residence

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#64 Business Hotel in London
#70 Luxury Hotel in London
#85 Romantic Hotel in London
#95 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Plaza on the River - Club and Residence 5*
Number of rooms: 66
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Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence London, England

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