everything from the low key, very personal check in, to the large river Thames facing rooms is immaculate. My room had a huge lounge and diner, kitchenette with washing machine, coffee maker, two televisions, ipod dock and a walk in shower (with extra bath).
the fact that this room was free with club carlson points is just the icing on the cake. to stay in a 5 star hotel that offers every service possible with quiet efficiency for the same number of points as other, less impressive hotels is just a great thing.
If you're in the carlson programme and have points, try it, you won't be disappointed.
for a special trip to London, this is an amazing hotel