I think this is my fifth review of Plaza on the River, all of which score five circles on here, so it must be doing something right! This place consistently provides a very high quality guest experience.
The rooms are huge, both in absolute terms (60m2 for a 1 bedroom suite) and in relative terms (compared to many 'luxury' central London hotels that are tiny in comparison). The rooms are very well appointed, with real wood floors, good quality furniture and fixtures. The in-room entertainment system has recently been upgraded and there is now a full range of Freeview + international channels, with a much improved electronic programme guide. There are large flatscreen TVs in both the living room and the bedroom.
The living room is spacious and with the full height floor to ceiling windows, very light and airy. There is a leather sofa (I think it opens out to a sofa bed) and armchair. In the kitchenette there is a compact cooking unit, dishwasher, fridge, washing machine and sink, accompanied by a comprehensive set of plates, cups & cutlery. There's also plenty of storage shelves in the living room if you're staying here for a while.
The bedroom has a massive wardrobe and long double chest of drawers (the TV sits on top) so there is plenty of storage space in here as well. Inside the wardrobe is an ironing board, decent steam iron, robes and safe. There is a reasonable choice of illumination with reading lights in the ceiling. The mattress initially comes across as a little on the soft side for a Carlson Rezidor estate property but it is very comfortable - certainly not too soft - and has always contributed to a good night's sleep.
The bathroom is fantastic; very large with bath, sink with lots of space either side & drawers underneath and a separate walk-in shower room. This has a fixed head shower as well as hand-held shower head. The bathroom has plenty of lighting - including a shaving mirror - and with the large mirrors on two sides & pale marble, also feels very light and spacious.
In some of the rooms toward the rear of the property there can be a small amount of noise from the overland railway line to the rear of the hotel but I've never found it intrusive and it shouldn't put anyone off. The windows are very well double-glazed.
I've also read a couple of reviews that complained that the place wasn't a hotel but was rather serviced apartments. Well I've stayed in several serviced apartments in London and they tend to be very different: e.g. no room service, limited reception/guest services. Plaza on the River is very different; it offers all the services of a full service hotel but in suites that are apartment sized.
On the downside, the work desk is glass so my laser mouse won't track when resting on it and I have to put a piece of paper underneath it. And when you plug your shaver into the socket in the bathroom, the socket makes a bit of a buzz whilst it's charging. If that's all I can find fault with, then I think it's safe to say that a) I'm very picky, b) they are tiny issues that don't affect the guest experience or b) both.
Simply describing the suite doesn't really do it justice.
Firstly, there is the view. Being opposite Millbank Tower, you are in the centre of London and right on the bank of the Thames, so the view is pretty special. In fact it is completely mesmerising - I can sit looking out toward the Houses of Parliament for ages and never grow bored of it. I've uploaded a pic to try and show how wonderful it can be.
Secondly, there is the customer service. Every time I come here, all of the staff I encounter are professional and welcoming. Whilst the hotel is conjoined with Park Plaza Riverbank and shares some of its facilities, it always seems that the staff on the Plaza on the River side are that bit more experienced at understanding the profile of their guests and delivering excellent customer service accordingly. The customer service is always friendly without being patronising and it seems that nothing is too much trouble. I came back from dinner in the restaurant (Chino Latino - reviewed elsewhere on here) to see that housekeeping had been in to do the turndown service. Nothing unusual in that - apart from the little chocolates they put on your pillow - but in addition there was a bottle of water on the bedside table and a glass on a coaster. Rather than simply take one of the complimentary water bottles from the living room through to the bedroom, another new bottle was put next to the bed. Only a small touch but one that shows a clear attention to detail.
The room cost £299 including VAT for a 1-bedroom suite. Based upon the size of the room alone, in central London that's good value. Add in the wonderful feeling of luxury and relaxation and it is great value. With the high level of customer service that it also provides, Plaza on the River delivers a very high quality and memorable guest experience time after time.
If you can stretch to it, go for a room with a view. It is worth the extra.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 4, 2013
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Thank you very much again for another lovely comment about your stay at Plaza on the River.
I am extremely happy to note that you enjoy your time with us and I appreciate your praising words of our Guest Relations Team’s customer service as well our Housekeeping Team and the apartment.
Looking forward to the opportunity of welcoming you back in the near future.
Front of House Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.