I booked a 2 night weekend break in a Studio Apartment at the Plaza on the River as a going away treat for my sister before she flew back home to Australia. I emailed ahead to confirm our arrival time, Club Carlton Member details and the particulars of our stay. The team responded immediately and on arrival we were pleased to find that we had been upgraded to a 1 Bed Apartment on the top floor with a Thames view and there were cupcakes and a welcome drink voucher waiting for us in our apartment. The hotel was easy to find and proved to be a good location to base ourselves for sightseeing and visiting the National Theatre. Throughout the stay any requests were dealt with swiftly and courteously. Justyna on the front desk gave us a particularly warm welcome and stopped to speak with us when we saw her during our stay. This is the kind of care and attention to detail we found during our visit, which was followed up after our visit with a request for feedback which was personally responded to.
The apartment was a good size with a very comfortable bed, large bathroom and well equipped kitchen, including a Nespresso machine. It was all well maintained and very clean. The entertainment system was a little tricky to master, however I have since understood it is about to be fully upgraded. We did manage to watch a DVD though and made use of the iPod dock too. The hotel bar was friendly and suitably busy to have a good atmosphere and it had a good cocktail menu.
I have already booked another weekend break with my boyfriend in May, as I enjoyed our stay so much. I would recommend staying here to anyone who wants the convenience of all the hotel amenities but wants the luxury of space and home comforts on demand while being away.