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Plaza on the River - Club and Residence: Traveler Reviews

5.0 of 5
18 Albert Embankment, London SE1 7TJ, England
Hotel amenities
Plaza on the River - Club and Residence
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94%
Ranked #19 of 1,081 hotels in London
Most recent review
5 of 5 stars Reviewed January 31, 2013
andylord1 Manchester, United Kingdom
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606 reviews from our community

Traveler rating
    481
    87
    19
    10
    9
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Families
165
 
Couples
198
 
Solo
37
 
Business
104
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Dont stay anywhere else”
5 of 5 stars Reviewed January 31, 2013

I am a regular at the Plaza on the River, its the first hotel I try to book when I know I am in London.
I did 2 nights this week and 4 the week before - both times I stayed in the apartments which is genuinely a home from home. Adequate gym, amazing restaurant and fabulous bar area - nice staff and convenient for everything.
The rooms are fully equipped so bring your tea bags or just pop around the corner to the well stocked grocers.
Im currently trying to get a corporate deal so I can get my exec team to stay...or should I keep it just for me?

Room Tip: I stayed on the 10th floor which was fine but had no view - I didnt need one and this week stayed on...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by andylord1 for London
Ask andylord1 about Plaza on the River - Club and Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review
February 6, 2013
Dear andylord1,

Thank you very much for your comments and I am happy to see that you have chosen Plaza on the River Club and Residence as your London-base in the past and planning to do so in the future.
All my colleagues are happy to deliver exceptional service to ensure all our guests are enjoying their stay with us.

I believe a colleague of mine has already contacted you with regards to the corporate rate.

We are looking forward welcoming you back in the future.

Kind regards,
Gabriella Kolber
Front of House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
“Booking for our honeymoon”
3 of 5 stars Reviewed January 29, 2013

A little confussed & disheartend as tried to book a hotel room with a balcony & river view for our honeymoon and was told that couldn't book as rooms are not open yet to take bookings...asked if it was because the were already booked and reply was dont know, try booking end of feb or early march. Would of liked a bit more help as i understand early booking is best for availabillity?
I hope that waiting that long will favor in the end but i am just left feeling anxious.

Stayed January 2013, traveled as a couple
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Ask Jenna G about Plaza on the River - Club and Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Central location with view of Themes”
5 of 5 stars Reviewed January 25, 2013

Our family of 4 managed to catch a train from Heathrow, change onto a tube to Vauxhall and walk the 10 minutes to the hotel without too much drama!! The hotel is located almost between the London Eye and Vauxhall station. Its right over the road from the Themes and in stones throw of Westminster and Big Ben...both of which are right across the river.We booked a large family room that had a separate master bedroom and a large bathroom with separate bath and shower. The lounge/kitchenette area was roomy with a sofa bed for the 2 kids and the kitchenette complete with coffee machine and a washer/dryer [bliss]. The view straight over the Themes was really lovely. Vibrant and interesting watching the boats go by and the different activity along the river walkway. We walked to the right, out of the hotel along the Themes which was stunning on a clear winter evening with all the city lights sparkling along the rivers edge....after 10 minutes walk we reached the London Eye [great at night} and dinner at Waggamamma. The kids loved the street performers...music, mime etc and we felt safe walking back to the hotel at 11pm. To get into central london we walked Left out of the hotel back to Vauxhall station and went to all the places we wanted to visit on the tube. so efficient and easy. [using our weekly Oyster cards purchased when we arrived ]Internet was great at the hotel.We ate out and stocked our kitchen with food basics.

Room Tip: Ask for their bigger rooms with kitchenettes if travelling with kids. A view of the river makes the...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Tania K for London
Ask Tania K about Plaza on the River - Club and Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review
February 6, 2013
Dear TaniaK,

Thank you very much for taking the time to share your experience

We look forward to welcoming you back at Plaza on the River - Club and Residence. Please feel free to contact us directly to book one of our Two bedroom apartments overlooking the river again.

Kindest regards,
Gabriella Kolber
Front of House Manager
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Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Birthday Treat”
5 of 5 stars Reviewed January 22, 2013

Fantastic river view ,separate 1 bedroom apartment . Haven't slept so soundly for months. Superb ,cool , silky sheets , excellent bathroom facilities, space and tranquility. Great Chino Latino restaurant, atmospheric and delicious. Breakfast plentiful , but difficulty getting any toast on second morning despite asking 3 times ! Staff on the whole charming and helpful, one or two could do with a "tweek" Would thoroughly recommend this venue for a restful retreat to anyone who wanted to relax after a day in London .

Room Tip: River view are delightful.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask ianpistoff about Plaza on the River - Club and Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review
February 6, 2013
Dear ianpistoff,

On behalf of the Plaza on the River Team Guest Relations Team I would like to wish you a Happy Birthday.
I was delighted to read your comments regarding the hotel and the staff. We always pride ourselves to provide high level of customer service and I am pleased to see that we have made your family's experience a memorable one.
I have taken the opportunity to share your feedback regarding breakfast to our Food & Beverage Manager who has assured me this one of incident will not happen again in the future

Kind regards,
Gabriella Kolber
Front of House Manager
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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“amazing apartments absolute luxury”
5 of 5 stars Reviewed January 20, 2013

We stayed in the apartments for our honeymoon at the start of January and were delighted with the quality of the room. We stayed in a 1 bedroom apartment and the standard was fantastic. Well laid out with everything you could ask for and more. Very easy to get all around London as only a short walk to the tube station.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ash3012 about Plaza on the River - Club and Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review
February 6, 2013
Dear Ash3012,

Thank you for your wonderful comments with regards your recent stay at Plaza on the River Club and Residence.
We are proud to be your London hotel on such a special occasion.
To hear such positive feedback is a great start to our day and we are looking forward to your next visit, maybe for your first anniversary?

Feel free to contact myself directly if I can be of any assistance.

Kindest Regards
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Plaza on the River - Club and Residence

Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence Hotel
Plaza On The River
Plaza On The River - Club And Residence London, England
Address: 18 Albert Embankment, London SE1 7TJ, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#16 Business Hotels in London
#18 Luxury Hotels in London
#30 Family Hotels in London
#62 Romantic Hotels in London
Price Range: $$$
Hotel Class:5 star (5*)
Reservation Options:
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