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“Excellent hotel, excellent location.” 5 of 5 stars
Review of Plaza on the River - Club and Residence

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Plaza on the River - Club and Residence
5.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #83 of 1,073 hotels in London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Excellent hotel, excellent location.”
5 of 5 stars Reviewed November 14, 2012 via mobile

We booked this hotel/apartment through Lastminute.com secret hotels. So when we found out the location we were very pleased. It is a stones throw away from Big Ben and tube links are near by. Price was Ok (as we'd got a secret hotel discount). We actually had an apartment on the top floor. It was very clean, and modern and comfortable. We would definitely stay here again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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771 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lancs uk
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed November 6, 2012

Enjoyed a recent stay at this hotel. far enough out of the centre of London to be quiet but near enough for sight seeing and entertainment. Check in was a breeze and our room was spacious, clean and comfortable. We didn't get the opportunity to dine in the restaurant as our show didn't finish until 10.15 and the restaurant closed at 10.30. The bar was lively and staff very efficient. Would stay here again.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 6, 2012

Always a pleasure, customer service second to none. An instant favourite and would recommend to anyone. I have visited many times and intend to return very soon. The reward scheme is good if you are a frequent visitor.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 5, 2012

My husband and I stayed at this hotel for two nights as the last stop on our honeymoon in Europe. The hotel sprinkled red rose petals in the room which was thoughtful. We were offered a glass of Moet at check-in which is always welcome:)

Good Points:
- room is beautiful and spacious with a great view of the river Thames.
- bathroom is spacious and elegantly designed.
- Nespresso machine in the kitchen
- A high-tea is included which can be served in your room
- Excellent and varied breakfast
- The room service menu is varied and the food is good
- Unlimited bottled water- Voss
Bad Points:
- Only one desk for check-in, check-out, queries and problems. We ended up waiting for quite a long time to both check-in and check-out.

Overall an excellent hotel!

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nottingham
1 review
5 of 5 stars Reviewed November 4, 2012

Fantastic hotel...
Will deffinately stay here again...
Will deffinately book it through an agent again as my nephew paid almost £700 for the exact same room as us when he booked direct & we paid just under £300!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Galahotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 4, 2012

Outstanding, great service and friendliness by the staff. Super restaurant! Excellent situated overlooking Themsen and Big Ben! Short walking distance to the Tube (Vauxall station). Perfect suite for a family of 2+3

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2012

I booked this recently - October 2012. It was really nice. Normally I stay at Park Plaza West minister bridge which is nice but I started staying at Park plaza county hall more often because I found it better. I have never considered Park Plaza on the River - Huge mistake! I think from now on I will start staying here. It was really nice, the staff were amazing. I had a couple of friends staying over after our dinner and they made the sofa bed for them.
As a club carlson member I was upgraded to a one bedroom suite. The only downside was being given one cupcake which I had to share with my chums :)

I'm a germophobe but this place was clean and met my standards. I had a lovely view of the River Thames!

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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriella_Kolber, Front Office Manager at Plaza on the River - Club and Residence, responded to this review, December 16, 2012
Dear girlylondongirl,

Thank you very much for your comments about Plaza on the River and I am happy to see that you have chosen Plaza on the River Club and Residence as your London-base.

All my colleagues are happy to deliver exceptional service to ensure all our guests are enjoying their stay with us.

I would be happy to see you again in the future at Plaza on the River.

Kind regards,
Gabriella Kolber
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza on the River - Club and Residence

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#44 Business Hotel in London
#69 Luxury Hotel in London
#80 Romantic Hotel in London
#100 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Plaza on the River - Club and Residence 5*
Reservation Options:
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Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence London, England

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