I made a booking over the counter for 1 double room and 1 family room. Later on via the internet found the price to be markedly different by at least 40%. I called in the day after to cancel the booking. I then I made a booking online via their website for the same. A couple of days later, I made a call to check on the arrangements. First of all, they did not cancel my booking which they said they would (which would incur me a penalty of the full nights stay if I didn't turn up) and although it had been a few days already, my internet booking was not yet received. I left it for 3 weeks to enable them to do the registration. Called in again and the staff on the phone (a Patricia) said that my booking was keyed in but I was surpised that I had 2 family rooms booked instead of 1 family and 1 double. She told me to check my booking as 'I must be mistaken'. As I was coming via Paddington I stopped by the hotel to show her my bookings via my mobile phone. I tried to explain my difficulty at having to check so many times the one booking but she was argumentative, defensive and entirely unprofessional. Denied having the front desk manager's information as 'it is not necessary' for me to know. A lot of work just to make a booking - very doubtful if they can live up to the basic service requirements.

These apartments are very well located between Paddington station and Hyde Park with many dining options around the corner. The tariff was reasonable for a London apartment. The foreign staff were polite, but not overly friendly. The apartment was reasonable in size for a couple. The daily cleaning was thorough.

The place is difficult to find with no signage outside. The website said that there was a clothes washing machine but on arrival found that they had been removed 6 months earlier with no apology. No dishwashing liquid was provided. The doors are really heavy and difficult to jam open. It was a little gloomy inside with small windows. The breakfast was adequate but would be improved by a wider cereal range. There was free but unreliable wifi.

We checked into this hotel after a long flight from LA and checked out an hour later. The rooms are pretty awful. We had the "triple" suite that was run-down, looked like it hadn't been remodeled since the 70's, had no bathtub and overall just felt old and dilapidated. The beds, if you can call them that, we preferred not to climb into. The double bed was actually a mattress resting on 2 square basis (split length-wise, very odd) and the covers looked old. The single, we didn't even look into. Kitchen and bathroom seemed ok but overall I just didn't feel like I wanted my 4 year old to be sitting on the sofa, sleeping on the bed or sitting on the floor in this room, so we left even though we already paid for the room. This might have been OK in my backpacker days, but not now (and mind you, I have stayed in cleaner and better kept backpacker motels).

My daughter, her boyfriend and I stayed in a two bedroom apartment for four nights. It was one bedroom with a double bed and one bedroom with a single bed. There was a livingroom and a kitchen and a bathroom of course. The apartment had everything we needed, and it was clean. The apartment had a lot of doors, and they were quite heavy. They were probably fire doors, but nevertheless there were many doors in this little apartment!
Before we went I read that you could hear traffic noice in the bedrooms. But this is London! What can you expect?! At night I slept anyway, and I even had the window open.....