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“Budget but ok” 3 of 5 stars
Review of Marble Arch - Gloucester Place Hotel

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Marble Arch - Gloucester Place Hotel
3.0 of 5 Hotel   |   55 Gloucester Place | Marble Arch, London W1U 8JQ, England (Marylebone)   |  
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Hotel amenities
Ranked #600 of 1,075 hotels in London
Tauranga
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Budget but ok”
3 of 5 stars Reviewed August 27, 2013

This hotel had pleasant helpful staff the room and kitchen was clean and close to the public transport system. The breakfast was very good.The room at the bottom by the reception though is very noisy at night and the air is stale and it smells bad from the kitchen and public bathroom next door. The air conditioner in the room couldn't be used as it was too noisy and the controls didn't work. The shower wouldn't be able used if you were a big person.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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215 people have reviewed this hotel

Traveler rating
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49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 24, 2013

We stayed in London during Wimbledon week, so most places were sold out. The fact that we needed a room for three adults (family room) didn't make our search any easier.
We were lucky to find a room in a great location, 5 minutes walking distance from Oxford Street Marble Arch station (right in front of the Primark).
We were a bit skeptical about the room since we were informed at the time of booking that the only room left was in the basement.
The room was quite large with 1 double and 2 twin beds and a sofa (which probably turns into a bed). There was a mini fridge, a TV, coffee/tea facilities, a hairdryer and a fan. There was also a portable AC that we did not use.
The room was a bit stuffy since there was only one window in the room and we are not sure where it led to.
The bathroom has a foul smell throughout our stay, we tried telling the reception but they didn't solve the issue. If door was closed couldn't smell in the room.
The staff was very friendly and answered to their best all our questions. The safe was not in the room however near the reception they have several safes for the use of guests which we could access whenever we needed (also entered our own code).
Breakfast was served in the reception level which meant that we had to go up the stairs from our room, outside and then back down to the breakfast room. The room was quite small and crowded and at times people had to wait to be seated. Breakfast was good, not full English however a large variety of cereals, vegetables, yogurt, cheese, eggs and fruit.
Overall we had a good experience, location compensated on the things the placed lacked.
Would consider going back to a different room for a lower price.

Room Tip: Make sure you are not by the entrance because you can hear every time the front door slams when peop...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beccles
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 24, 2013

We believed, from the map, that the hotel was about a 5-10 minutes walk from Marble Arch tube station. It turned out to be 15 minutes and I wouldn't contemplate walking if you are disabled.
On arrival there are steps up to the front door - no way is this hotel wheelchair friendly". Reception is reached along a short corridor - by ducking my head, turning 180 degrees and descending the narrowish staircase - on the left, just before reception, is the short corridor to the breakfast room. Reception wanted to charge me for our two nights even before I had seen the room! As our room was not yet ready - we did arrive early - we returned along Gloucester Place (about 1/2 a mile on the left hand side) to "The Three Tuns" public house - worth a visit for the ambience.
Back at the billet we were shown our room, at the back of the ground floor - minding the odd not very high steps. A big room, adequately furnished with a small queen sized bed and another large single one. There was a separate shower room and WC - both across from each other. The shower water pressure is good. The W.C. is unventilated, leaving smells after use. The W.C. door needed easing over the recently laid pile carpet. The free-standing aircon unit - near the foot of the double bed - worked but was noisy; it had to turned off to be able to get to sleep. Breakfast the next morning was in a too small room for the number of diners, claustrophobic, so we left without eating.
The second morning, we tried breakfast 2 hours earlier (0800) and were able to have an omelet and meat and scrambled eggs and toast. Coffee, tea, fruit juices and a varied selection of salad are put out for you. After we had finished, about 45 minutes, we hhappily left as the room filled up quickly about the.
Reception was efficient and polite, checkout consisted of returning the room key. As there is nor bar / facilities available you will either a) bring your own drinks or b) drink & eat out. In London terms, this hotel could be perceived as good value - certainly compared to "upscale" hotels it is. So as long as I could book room 26 again I'd still use it "warts n' all" as a last resort.

Room Tip: Ground floor only - there are no lifts.
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 18, 2013 via mobile

Location to shopping and transportation is excellent. We had the room on the top floor which was 4 and 1/2 flights of stairs and a very narrow hallway at the top. A bit tricky with luggage. Room was large and very comfortable. They even had a portable air conditioner in the room which was nice because it was quite warm while we were there. The breakfast was good-nothing spectacular-but was enough to keep you going until lunch. The breakfast room is quite small and as a result quite crowded. I didn't think that the price was too bad given the location. We stayed 3 nights and our bill was £380.00 +\-. My only real complaint is that when we checked out on Sunday morning, the clerk tried to tell us that he had no receipt of us paying for our room. Now, because of a previous post that I had read on trip advisor before booking this hotel where it was mentioned that this exact situation occurred, I kept my receipt to show them that we had in fact paid our bill in full when we checked in. The ledgers that are kept to record the payments made are something to be desired. Nothing is computerized, they are individual ledgers depending on who checks you in. So, you may also want to write down the name of the person who takes your payment on your receipt, because they will not be able to find record of your payment without knowing who received it. So my recommendation is to stay here, but KEEP YOUR RECEIPT AND RECORD NAME OF WHO TAKES YOUR PAYMENT and you'll be fine.

Stayed July 2013, traveled with family
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 3, 2013

Me and my family wanted to stay in an inn something like this during our trip this year. We came all the way from Malaysia carrying heavy large luggages. There are actually a few advantages of staying in this hotel other than its value for money. My mum is a shopaholic, so she could shop in Oxford Street all day long. This hotel is quite near to infamous landmarks such has Hyde Park, Regent's Park and Madame Tussaud's. Soho and London's Chinatown is not far off this hotel, but hailing a taxi may be required if you wish to head to these wacky locations of London.

However, our room was located at the highest floor, so carrying our luggages up to our rooms was a terrible experience. The flight of stairs are narrow and not even a single elevator is present. Thank God the receptionist helped us immediately, but still all of us had to carry something heavy......

The same breakfast buffet was served daily during our stay here for 4 nights. I got bored after my last meal in this hotel.

I love the hotel room, maybe due to its old fashioned design. WIFI was available 24/7 and the bed was super comfortable. Our room was quiet all the time and there were no noises or disturbances at night because the room was facing the backyard. Sleeping soundly is the reward you shall get then!

Room Tip: Oh yeah please pick a room facing the backyard which is the quietest region around the hotel. If you...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 25, 2013 via mobile

If your expecting a business class hotel.... AVOID. This is a converted pair of houses thats been done on the cheap. Noise from upstairs next door and outside have meant no sleep.

Wimbledon fever means all hotels booked so this was 200 quid a night !

  • Stayed June 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Basingstoke, United Kingdom
Top Contributor
308 reviews 308 reviews
37 hotel reviews
Reviews in 107 cities Reviews in 107 cities
142 helpful votes 142 helpful votes
2 of 5 stars Reviewed June 23, 2013

My husband and I both work in London but live outside London. We decided to stay here as we had friends visiting and didn't want to go back and forth, and we wanted to do things with them in the evenings. We stayed here as it was near to where they were staying. I was disappointed based on the cost of this room when compared with other places I stayed at.

The bad stuff: The room had a shared restroom, which I wasn't expecting. The second night, the bathroom was left in a very poor state by the other room. However, the main issue experienced was that the room was very uncomfortable (bed was too stiff) and very 'humid', even after having the windows opened as far as they would go, despite this as the noise on the street came in. The room faced the busy street.

The good stuff: Breakfast was ok, and the staff seemed friendly enough.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marble Arch - Gloucester Place Hotel

Address: 55 Gloucester Place | Marble Arch, London W1U 8JQ, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #600 of 1,075 hotels in London
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Marble Arch - Gloucester Place Hotel 3*
Official Description (provided by the hotel):
The Marble Arch - Gloucester Place Hotel is a Georgian Bed and Breakfast hotel in Central London. English Heritage has Listed the building as it was once occupied by members of the French Royal Family who had fled the French Revolution of 1789. The hotel offers a variety of en-suite rooms with private facilities and Discounted Basic rooms with shared facilities to cater for all budgets. All rooms have free Wireless internet, Portable Air conditioner Units, tea/Coffee & Biscuits. Situated in an ideal location in Marble Arch; close to London’s most famous sites such as Oxford Street, Hyde Park, Piccadilly Circus, London West End Theatres. It is a perfect venue for business and leisure. The hotel is also located next to the main Airport Bus stop and several underground stations serving all of London’s major destinations, and within easy reach of St Pancras Eurostar station. Also just a short walk from Madame Tussauds, Regents & Hyde Park and the shops of Oxford Street. The hotel is a Georgian listed building. There is no lift. However, staff will be happy to carry your luggage to your room on request. Alternatively we can try and book you a room on a lower floor if requested well in advance at the time of booking. Discounted NCP Parking is Available next to the hotel. The hotel offers good value central London accommodation with clean, tidy and cozy rooms in a relaxed and welcoming atmosphere with many modern comforts needed to make your stay enjoyable. ... more   less 
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Also Known As:
Gloucester Place London
Hotel Gloucester Place
Gloucester Place Hotel
Marble Arch - Gloucester Place Hotel London, England

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