I booked as a birthday treat to myself and for my sister, found the spa on the timeout London website alongside the Sanctuary and Champney’s as one of the top 10 spas in London. Very glad we chose the elemis day-spa over the other two, it was a great experience for someone like me who has never been to a spa before. I will be returning very soon and recommending to friends.
The location of the spa is prime, it’s tucked away down a little alleyway off New Bond Street (at the back of Victoria’s Secret) so we just parked in Selfridges and walked for 15 minutes down Oxford Street. Elemis is at the end of the alley on the corner, opposite Mews of Mayfair (great place to eat or drink). On arrival, we were greeted by a lovely lady who offered us herbal tea or water. Elemis suggest you arrive 15 minutes before your appointment, we did and had a 10 minutes wait on the sofas to prepare and get ‘relaxed’ which I see the point of. The decor is lovely and exactly what I imagine a spa to look like - fluffy carpet, nice smell, relaxing music, candles and low-lit lights. I didn't feel like I was in the middle of busy central London at all, it was very cosy with a nice atmosphere.
We met the ladies who were going to carry out our treatments (Kate and Nicole), who were very friendly and made us feel welcome straight away. We both had the sole delight foot treatment which included a pedicure and full body massages - one relaxing and one deep tissue muscle.
I was taken into the treatment room right on my appointment time (hate it when appointments in places are late) and had a chat with Kate who explained both treatments and what she would be doing. You are given a lovely big fluffy robe to wear and there's a little wardrobe for all your belongings to go in, in the treatment room. The room itself is exactly what I wanted - the atmosphere is lovely - relaxing music playing, cold air con on as it was hot outside, blinds on the windows, no outside noise, nice smell and low-lights that are not too dark.
The massage and pedicure were great and good value for money. The 1 hour massage went very quickly and the hot oil smelt amazing. I am very pleased with the pedicure (great for my first one), my feet had everything from exfoliation to hot booties and I love the Essie nail polishes. My toenails and cuticles have never looked so good. I like the fact that the treatments are tailored to suit you personally – I had the relaxing massage and my sister had the deep tissue focused on cellulite. (You fill out a form at the beginning with your concerns/current regimen). You are left to relax throughout the treatments with an ‘eye pillow’ on, the staff don’t talk the whole way through!
The whole experience was very enjoyable and I am very happy we picked this spa for my birthday treatments. The staff are very professional and it’s clear they try to make it as relaxing and enjoyable as they can. Be aware beforehand though that there is a gratuity of 12.5% which is added to each treatment – the lady who took payment at the end said it is optional, and that it goes directly to the therapist who did the treatments. The £85 1 hour massage ended up costing £95 with the gratuity added, I paid it as I was very happy with Kate.
In my experience, the staff were not pushy with product sales at all as another review said. During the pedicure Kate talked me through the products she used for both treatments as I loved the smell of the body oil but couldn’t put my finger on what it was (it’s frangipani in the red bottle) and gave me advice on all the Elemis products I asked her about. I bought a few products at the end because I wanted to, not because I was forced into it!
A good thing about this spa is the quality of the products – they are very good quality, they’re not any old products that you can buy in popular high street chemists. I have been using the pro-radiance hand and nail cream since yesterday and I have noticed a difference in my hands already. I like the fact that you can buy the products used on you and that Elemis is a reputable brand, I would hate to have treatments done with random products that I’ve never heard of. At the time of booking, the lady on the phone went through everything as the website is vague on what the treatments actually consist of. If you are looking for a luxury spa that is worth the money (I haven’t been to Champney’s but I thought it was so expensive when I looked online) I would definitely book the Elemis day-spa.
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