I have stayed here a few of times in past months as it's convenient for work and sometimes almost as cheap as commuting by train.
However, this hotel redefines 'basic'. A bed and a shower/toilet and nothing else. No other furniture - not even a wardrobe.
Everything is an extra: there is a TV in the room but to use it requires a remote control which one can 'rent' from reception for £5 a day. Similarly, there is wi-fi available, again at a cost of £5 a day, likewise a hair-dryer.
One one occasion I booked three consecutive nights here. After, 2 nights, the waste-basket was full and there was no toilet roll. When I queried the fact that the room hadn't been serviced, I was shown the pricing menu where the cost of servicing the room was shown to me. I think it was £20 but it may have been only £10.
All-in-all, the 'hotel' is conveniently located for the EasyBus stop nearby and the rooms are clean. However, when adding up the cost of remote control, wi-fi, etc, one can generally find a hotel with breakfast elsewhere for the same money.
I'm being slightly generous giving this a 3 star rating. It's really 2.5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to post a review on Trip Advisor.
The whole concept of easyHotel was designed to provide best value at affordable prices in key locations. We offer full and honest room descriptions, sizes and pictures on our main booking website, where guests are free to reserve rooms that suit their individual needs and requirements. Moreover, the full description of the hotel and offered facilities as well as possible add-ons such as Wi-Fi, luggage storage and TV are mentioned on our main web site. Our main aim is for customers to design their own stay, whether they need early check-in or any other add-on to tailor their stay to be as convenient and pleasant as possible.
We regret that you were misinformed and apologize for the inconvenience. We offer room cleaning for £10 for the guests who require it, however if you just need to empty the bin or restock on toilet roll our housekeeping team is happy to do it for you.
We are happy that you have enjoyed our convenient location and we hope that we can welcome you in easyHotel in a near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.