Based on the wonderful reviews on this site, we booked our 4 nights in London at Taj. The location and service at the front desk was excellent on check in but I can't say the same for our entire stay. We loved the size of the suite and the ease to get to the underground to explore the city.
But we had a few experiences which were not up to the standard of what we would expect from a 5 star property. We were in a non smoking room and suddenly 1 night, we noted a strong smell of smoke in our bedroom. The staff came up to investigate and could only suggest giving us a very loud humidifier.
We were also on a lower floor and were woken up by loud staff just under our window and the sound of staff working at 7am in the morning on a few of our nights. We also came back late one night from Wimbledon and were perhaps a little sweaty from the day, but being looked at by the concierge staff and followed to the elevator made us feel unwelcome.
Not a nice way to start a birthday vacation!
So with mixed feelings, I would definitely say the hotel amenities and location are as wonderful as everyone has intimated, but am not as sure about the service. I really hate to throw titles around, but now wonder if perhaps they would have been more amenable if I had registered as Doctor instead.
- Official Description (provided by the hotel):
- Taj 51 Buckingham Gate Suites and Residences is located in the heart of Westminster in Central London, minutes from Buckingham Palace. It's distinctly designed townhouses - Kings, Minsters and Falconers, have been beautifully restored to their iconic heritage. The 85 luxurious and elegant suites offer the space and exclusivity of a private home with their own separate kitchen and living area. Make the most of the premier Golden Keys Concierge services, tailored treatments at the Wellness Centre and a host of on-site dining options including Quilon, the signature Michelin star Indian South West coastal cuisine restaurant. ... more less
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- Also Known As:
- 51 Buckingham Gate, Taj Suites And Residences Hotel London
- Taj 51 Buckingham Gate Suites And Residences London, England