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“short stay” 4 of 5 stars
Review of Ibis London City

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Ibis London City
2.0 of 5 Hotel   |   5 Commercial Street, London E1 6BF, England (East End / East London)   |  
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Ranked #331 of 1,066 Hotels in London
GreenLeadersBronze level
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“short stay”
4 of 5 stars Reviewed April 30, 2014

The hotel met expectations for Ibis hotel. The staff were friendly and helpful. The accommodation was suitable to our needs although room was very warm on first night. That was probably our own fault for not checking!

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City, responded to this review, May 9, 2014
Dear Guest,
Thank you for your feedback regarding your stay at our hotel.
I am glad that generally the facilities and services we provide were enjoyable.
Please rest assured that I will address the issue you encountered with regards to the temperature in the room as this does not reflect our normal standards of service.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis London City and provide you with a genuine hassle-free experience.

Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,395 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sardegna
Top Contributor
65 reviews 65 reviews
62 hotel reviews
Reviews in 55 cities Reviews in 55 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 28, 2014 via mobile

We stayed at Ibis London in last april 2014. The hotel is amazing, modern and comfortable. The staff is friendly and very helpful, they kept our luggage without any charge. The room was clean and big enough to make our stay very pleasant. The wi-fi works well but if you don't have a wi-fi device you'll be able to use the ones in the hall. Just outside there is a metro station "Aldgate East" which is served by two lines: District(green) and Hammersmith(pink). Not far away there is another station "Aldgate" which is served by Circle(yellow) and Metropolitan(purple). There are also several buses that might be useful. The hotel is 800m away for Liverpool Street rail Station where arrive Stansted and Gatwick Express and Terravision e National Express buses. I definitely stay there again

Stayed April 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City, responded to this review, April 30, 2014
Dear Guest,
I would like to thank you very much for having taken the time to leave such a detailed review about your stay in our hotel. I am pleased that we meet your expectations and really looking forward to welcoming you back in the future.

Kind Regards
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
4 of 5 stars Reviewed April 27, 2014

Very good budget hotel in a fairly cental location with a good bar. The restaurant serves reasonably authentic French food in congenial surroundings.. Within a hundred yards of Aldgate East Underground Station.





  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City, responded to this review, April 30, 2014
Dear Guest,
Thanks for your review. I am happy you had a good stay with us. See you on your next trip hopefully! Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
1 review
3 of 5 stars Reviewed April 27, 2014

I came to London in April with my mum for a couple of days. We stayed at Ibis London City. Our stay was fine, breakfast was great. Only problems were that the room couldn't be heated by the heater provided, and on the morning that we were leaving some members of staff kept coming in to our room to check if we had left. Quite rude. Also the pillows were 'noisy', if you know what I mean. I don't think the price was bad, it was better than a Travelodge for sure.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City, responded to this review, April 30, 2014
Dear Guest,
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly.

Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Top Contributor
117 reviews 117 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 27, 2014

Stayed here for 2 nights on a business trip. Last stay here was a few months ago and i was pleasantly surprised, the reception and bar are completely refurbished and look very 2014. Staff is friendly, restaurant is basic but good (area offers plenty of alternatives) and WiFi still free.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City, responded to this review, April 30, 2014
Dear Guest,
We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and reinforce excellent service within the team.

We look forward to welcoming you back in the near future.
Kind regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
97 reviews 97 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 22, 2014

Ibis once again has won my loyalty contract.
Acceptable and consistent at all levels. I ate dinner here and the food was fine.
Good location- 30 seconds from Aldgate East.
I plan on a return in the very near future.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City, responded to this review, April 25, 2014
Dear Guest,
Many thanks for your kind review. I am glad my team made your stay enjoyable.

Kind Regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 21, 2014

I took ages to decide on a hotel in London that would suit our needs, and as it turned out, Ibis London City was an excellent choice. The location was perfect - very close to the tube station with Tower Bridge an easy walking distance in one direction and Shoreditch's edgy street art and bars in the other. The hotel was good - the staff friendly, the location really quiet despite being in the middle of the city, the room smallish but clean and comfortable. It had one of those "pod" bathrooms where you can virtually sit on the loo, shower and brush your teeth all at the same time. Totally functional though, and immaculate. There was also free (albeit slow) wifi and a good selection of TV channels. The only annoying thing was that I pre-booked and paid supposedly on an 'early bird' deal with Accor, and found that it would have been significantly cheaper to have booked though an internet booking site closer to the time of our arrival.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, General Manager at Ibis London City, responded to this review, April 25, 2014
Dear Guest,
Many thanks for your kind review following your recent stay at Ibis London City. I am glad to receive a positive feedback about services we provide to our guests
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

Kind Regards,
Irena Hoch
Human Resources & Administration Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London City

Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#25 Green Hotel in London
#241 Romantic Hotel in London
#280 Family Hotel in London
#280 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis London City 2*
Number of rooms: 348
Official Description (provided by the hotel):
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Priceline, Hotels.com, Orbitz, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Ibis London City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ibis London City Hotel London
Accor London City
Ibis London City England

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