i booked this hotel in other web site, and cancellated it within the free-cancel period. (because we have more ppl to come and this hotel didn't have other empty room on our required date).
how ironically, the day i cancelled the room and the day they charge me was same day. I didn't receive any notice that they would charge me in advance for the room. I didn't check my bank until after two weeks i finished my London trip; & i found out Ibis charged me the whole period i was booked which was cancellated formally also.
I email Ibis directly to ask if they could arrange the refund. They never replied to me. And i had to contact the customer services of the web site. They helped me to chase ibis. & Ibis kept delaying.
U don't have ideas how stressful i was in that two months. Yes TWO months. and the web site refund me whole amt. But since im living outside UK, the GBP comes into my local bank, i had exchange loss like around GBP 12. (i know this is not big money, but this is not something i need to pay)
After this experience, i don't believe in large brand hotel anymore. And i will never forget IBIS.
- Also Known As:
- Ibis London City Hotel
- Ibis London City Hotel London
- Accor London City
- Ibis London
- Ibis London City England
- Official Description (provided by the hotel):
- The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. The hotel offers Free Wifi throughout. Public undercover parking close by. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Orbitz, Olotels, ACCOR, Priceline, Cheap Tickets, Asiatravel.com Holdings, Otel and Tingo so you can book your Ibis London City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.