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Ibis London City: Traveler Reviews

3.0 of 5
5 Commercial Street, London E1 6BF, England (City of London)
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Ibis London City
Ranked #299 of 1,081 hotels in London
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1,483 reviews from our community

Traveler rating
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    808
    281
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Families
296
 
Couples
544
 
Solo
137
 
Business
258
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lytham St Anne's, United Kingdom
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“London at a realistic price”
4 of 5 stars Reviewed February 10, 2013

This is the second visit to this hotel within a year, The location is great near the tube and on bus routes,and local tourist spots, car parking (extra) opposite, room was spotless and quiet. The breakfasts were as usual for Ibis, superb! Polite staff, all in all a great pace to stay at reasonable prices for London,

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, Guest Relations Manager at Ibis London City, responded to this review
February 14, 2013
Dear Guest,

Thank you for taking the time to write a review about your stay at Ibis London City.
I am glad to read that you enjoyed the stay and the services we offer were up to the Ibis standards.

We are looking forward to welcoming you back soon in the future.

Kind Regards,
Irena Hoch
HR&Admin Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
59 reviews 59 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“IBIS Values. Good East London location for Tube and Docklands Rail .”
4 of 5 stars Reviewed February 10, 2013

I stayed 2 nights in this IBIS in February while on a business trip to London. It is located beside the East Aldgate tube station ( 3 min from Aldgate station ) on Commercial road. The location is very convenient for destinations in East of London with access to the Tube and the Docklands light railway at Tower Hill / Tower Gateway only 10 minutes walking distance.

The hotel itself is a typical IBIS budget style with a focus on cleanliness, convenience and Quality to a budget price. This is indeed what is delivered. On arrival and check in there was no Que at reception and the staff were friendly and welcoming. The check in process was smooth and efficient. MY room was was a good size and clean and comfortable. Two single beds to make a double, TV and Team making facilities. The bathroom the practical & functional cubicle,

There is a bar restaurant downstairs which serves food and seemed to be busy but I did not try it. The only part of the stay that was not at the expected level was Breakfast the next morning. It is served in a restaurant situated on the ground floor and has the feeling more of a production line than a restaurant. It is a self-service buffet style with Continental and full English breakfast available which are good. Service however is not at the right level. On both mornings I had difficulty to find a table as most of the tables were not cleared after the last guests had left and the table I did use was poorly cleaned.

Overall I was happy with the stay. The hotel is good and deliveries the IBIS values. I would use again if staying in East London due to the good location.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, Guest Relations Manager at Ibis London City, responded to this review
February 14, 2013
Dear Guest,

Thank you for writing a review about our hotel.
I was delighted to read that the hotel met your expectations in regards to the quality of our rooms, services provided on your arrival and location. I am happy to read that generally you had an enjoyable stay.

Please accept my sincerest apologies for the experience you had on the breakfast. I was really disappointed to read that the service you received has fallen to meet our standards.

We have addressed the main problem you faced during your stay, and we have successfully improved this service.

I hope you could give us the opportunity to better serve you in the future.
Kind Regards
Irena Hoch
HR&Admin Coordinator
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London
1 review
3 of 5 stars Reviewed February 8, 2013

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Susan H about Ibis London City
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Terence B, Guest Relations Manager at Ibis London City, responded to this review
February 14, 2013
Dear guest,

Thank you so much for taking the time to write a review about your stay at Ibis London City.

I am pleased to hear that you were happy with the hotel cleanliness, staff and location, but I was very disappointed to hear that your experience in our restaurant did not meet your expectations. Please allow me to express my sincerest apologies.

Your feedback will be passed on to our department and at the same time I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

We appreciate your comment, and I hope that you will give us the opportunity to welcome you back to the ibis London City and provide you with a genuine hassle-free experience.

Kind Regards
Irena Hoch
HR&Admin Coordinator
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Rome
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
63 helpful votes 63 helpful votes
“Location, location, location”
4 of 5 stars Reviewed February 7, 2013

If you need a no-frills hotel conveniently located on the fringes of the City of London, at walking distance from many business destinations, here you are! I am not particularly fond of the Ibis brand, but sometimes consistent and dependable standards are a plus. Especially in London, where sometimes you are literally "taken for a ride" by unscrupulous hoteliers who charge you an arm and a leg for a very poor hotel product.
Here you get value for money: rooms are decently-sized, bathroom facilities are basic but efficient, bedding is comfortable, and everything is spotlessly clean. What else? Sometimes you do not need more than this.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Terence B, Guest Relations Manager at Ibis London City, responded to this review
February 14, 2013
Dear Guest,
We very much appreciate your comments regarding your stay. I am pleased to hear that Ibis London City was convenient for you and that you enjoyed the services we provided.
We are looking forward to welcoming you back next time.

Best Regards,
Irena Hoch
HR&Admin Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Good value for money, clean, comfortable and good service”
4 of 5 stars Reviewed February 4, 2013

I stay here on average once a month when in London on business and thought it was about time a did a review. The hotel is pretty much what you would expect for an Ibis, they are all pretty much standard, I love the funky bathrooms however I know some don't, I find them easy to use, nice big shower and always clean. I have eaten in the restaurant and the bar, the food is of a good standard, however you cannot deviate from the menu everything is set in stone.

My friend and I had a few drinks at the bar and the barmaid was lovely and very tolerant as we got a little tiddly, oops!!!

Room Tip: Higher floors are less noisy
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terence B, Guest Relations Manager at Ibis London City, responded to this review
February 8, 2013
Dear guest,

Thank you so much for your comment about your last stay at Ibis London City.
I am delighted that you had an enjoyable stay and the service of the staff was warm and friendly.
We definitely look forward to welcoming you back in the nearest future.

Kind Regards,
Irena Hoch
Hr & Admin Co-ordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Ibis London City

Also Known As:
Ibis London City Hotel London
Ibis London City Hotel
Accor London City
Ibis London
Ibis London City England
Address: 5 Commercial Street, London E1 6BF, England
Phone Number:
Region: United Kingdom > England > London > City of London , East End / East London
Amenities:
Restaurant
Hotel Style:
#255 Family Hotels in London
#256 Business Hotels in London
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Ibis London City is ideal for tourist or business stays. Located in the centre of London's financial district, 20 m from Aldgate East station, it is a few steps from Liverpool St, the Tower of London and the celebrated Tower Bridge. It has 348 rooms,including 19 accessible rooms. The hotel has a restaurant and also a bar offering snacks 24 hours, 7 days. Wireless internet access for business guests. Public undercover parking close by. ... more   less 
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Ibis London City
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