I won this day for two on a TV quiz show - I don't think I would have paid the £320 fee (total) otherwise. I am not experienced in spas, but my friend and I had a lovely day.
The staff seem to be young and inexperienced, but were friendly. We first had the mud experience in the hamam, where you put mud over your body and sit in 100% humidity for a bit - quite nice when you get used to it - with a shower in it to wash it off afterwards with.
Then we used the basement exercise swimming pool - very nice, large, not crowded (more later) and not too chloriney at all - very enjoyable.
Then we went to the Koi Lounge to get lunch - aha - that's why the pool was so empty - people had grabbed all the chairs, huh! We did find chairs, again the service was very slow & inexperienced - to be honest the girls all seemed to be from Eastern Europe or from Essex, so not giving much confidence - but the food was nice if horridly expensive.
Then we had the oils massage - ouch! I found this painful, but it is a good excuse to insist that my husband massages me more often, to keep my muscles from getting stiff!
Then we had the sleep meditation - 6 women in a dark room on beds with headphones and a nice relaxing recording to listen to. Was quite nice (I think I did sleep through much of it). We didn't buy any products, I felt that if they were as overpriced as the lunch (£40 for 1 salad, 1 bagel, 1 icecream to share, and 2 drinks) they wouldn't be worthwhile.
My only complaint was that the changing room and shower area is too small and crowded, with almost nowhere to sit down when you change, and nowhere to put your things when you are in the shower. I wish they would expand this with more seats and tables.
The day passed very quickly, and was very relaxing, Unfortunately our tube home was suspended, so we had to take 3 crowded lines for 1.5 hours, which un-relaxed us again, but I did enjoy it. If you have the money - or even better can win this - it is a very nice day - do go with a friend - I think you would feel left out by yourself.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.