The day that I spent at The Sanctuary in Floral street was nice - but not special for the cost. The inside of this Spa is looking a bit tired and in need of some serious loveliness. Whilst the furnishings themselves are nice and comfy the actual decor is quite bland and the ambiance of the lounge areas is 'functional' but not really restful and relaxing. There is no background music to make the ambiance feel like tranquility. You get to hear conversations of groups of ladies that have come together because there is no other sounds to detract from their noises! The actual treatments were great and therapists very nice too. The check out for me was rude and unthankful for my custom. I had upon booking my day chosen my package and treatments and given all of my voucher numbers to enable the reservation to be confirmed. However, upon checkout the assistant would not agree that the price that I had been told my day would be was correct and was very disbelieving. I was left standing at the checkout desk for a long time while she attempted to sort out the query. Another assistant tried to help and also disbelieved what I had been told when I made my phone reservation. So there was no apparent note of the cost of my day on the computer after all the long booking procedure had been finalised. What was the point? However to be left standing at the end of what had been a nice day made me feel uncared for and not welcome. I think the checkout staff need to understand the value of the customer. Also the item that I had selected to buy from the shop and had paid for was not given to me at the till upon exit as I have now realised. So I am without product too. My day cost just over £260 - I think I need to try out other Spas where this money would probably even buy an overnight too and get a firendlier service.
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