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“Fantastic views - great service” 5 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #286 of 1,073 hotels in London
Northern Ireland
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
“Fantastic views - great service”
5 of 5 stars Reviewed January 16, 2007

This is my second stay in the Riverbank Park Plaza - a very clean, thoroughly modern hotel within 10 minutes walk to Vauxhall Station.

On my first stay, I was allocated a room at the rear of the hotel - backing onto Waterloo railway line - so the noise was rather intrusive. This time however I was allocated an Executive room at the front of the hotel with, in my view, probably one of the best views down the Thames towards Westminster & the London Eye.

Rooms extremely well appointed and the separate shower cubicle in the bathroom is a great, if uncommon asset in London hotels. Executive upgrade is well worth the money - as previous guests have written, it includes access to the Executive lounge but also allows you to choose breakfast in the Chino Latino restaurant (far superior to that served in the main restaurant) or in the Executive Lounge.

Although some previous reviews have suggested poor levels of service, my experience has been that levels of customer service are exemplary - polite, friendly and very efficient. A combination of well appointed modern rooms, superb views and excellent customer service means that Riverbank Park Plaza may take some of my custom away from City Inn on the other side of the river - if I can be sure of securing a room at the front of the hotel.

Stayed January 2007
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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sweden
1 review
5 of 5 stars Reviewed January 16, 2007

For those who like a modern and elegant London hotel, and also appreciate a genuinely friendly attitude from efficient staff. The location is super, on the south bank, away from the usual unlively hotel areas. The view of the river and the Houses of Parliament is splendid. The rooms are wonderfully comfortable and the breakfast has everything one could want from an English establishment. We will be back soon!

  • Liked — The friendly, efficient staff and the modern design
  • Stayed January 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Jakarta, Indonesia
Top Contributor
66 reviews 66 reviews
51 hotel reviews
Reviews in 40 cities Reviews in 40 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed January 12, 2007

We booked 2 superior rooms included breakfast for 94 GBP as weekend rate deal. It was good value, but the rooms was very small and no view or view of another building or - even worse -face the tracks. The trains are running constantly and all day long.

Having feel bad with the view and noise, we up graded it into executive room with view for additional 50 GBP each rooms. And suddenly, our stayed become beautiful and I wished I could have stayed longer. These impressive rooms have stunning views of the Houses of Parliament, Big Ben and the London Eye.

The Executive room with view was not too big, but it is equipped with state-of-the-art facilities including high-speed Internet, fax & modem points, flat screen televisions, EU/US power sockets, direct dial telephone, a large work desk, mini-bar, tea & coffee making facilities, laptop safe plus movie & music channels on demand.

As Executive level guess, we got benefit from having exclusive access to the Executive lounge on the 11th floor with complimentary breakfast, all day refreshments and evening drinks and snacks.

The breakfast has not much option and the service just everage. Compare to St James Sofitel breakfast, our previous days stay, it was not comparable.

If we ever go back to London, I would stay at this hotel again, but I would like to stay at the room with view.

  • Stayed December 2006, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Birmingham, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed January 9, 2007

The person on the phone from the hotel gave us the wrong directions to the hotel and it took us a lot longer than it should have.
In the end we had to get a taxi. (they should have stressed that there are 2 tate galleries, we did not know!)
if they did not know they should have passed us on to someone that did know.

So we got there too late for drinks/ nibbles included in 'executive' package.
Something to watch out for.. you get 1 hour of internet on exec package. We asked at reception and logged on to internet on tv for half an hour and found the next day they wanted to charge us 4.95 which made me quite cross. (cannot remember exact amount but it was about five pounds) apparently i hour is for Wireless.

If I stayed again I would not get executive package.

Bar staff in hotel bar were moody and receptionists not much better. The words that spring to mind at the time were 'computer says no' !

  • Liked — Room nice.
  • Disliked — The lack of customer service.
  • Tips/Secrets — Make sure you get clear directions. Perhaps print out a map.
  • Stayed December 2006, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 8, 2007

This is a first class hotel. The location is excellent, about 5 mins stroll from Vauxhall tube. The room was excellent, we had an executive room, but no river view. Breakfast was great. We didn't fancy the menu for an evening meal, but on the way to the tube is a fab Portuguese restaurant called Pico, great value!
If I had to pick a bad point it would be that we had no robes in our room on arrival and had to ask for them. Thats it, everything else was just as you would like it to be.

  • Liked — Modern decor
  • Disliked — Had to ask for bathrobes...
  • Tips/Secrets — Great Portugese restaurant nearby
  • Stayed January 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dublin, Ireland
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 8, 2007

Location was my main problem as it is a good 5-10 min walk from vauxall station and about a mile and a half to all the sights like Westminster - would have preferred to be more central Staff were really nice and the rooms were really clean and well decorated. Downside was the occasional noise from trains even though I was quite far from the rear of the building. Noise from neighbouring rooms was pretty bad- especially when they are having [--]!!

I honestly would try to stay elsewhere if in London again but as a secret hotel on last minute.com its not that bad

  • Liked — Clean and spacious room
  • Disliked — Noise, distance from tube, diffcult to operate TV- gave up on it!
  • Stayed January 2007, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromley, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2007

Stayed at the this hotel for one night and I wished I could have stayed longer. Booked directly the day before and having done the usual searches found it cheaper to actually book direct with hotel. There was nothing I could fault. Check in was quick and friendly. The room (double) was ultra clean and modern, bed and bedding extra comfy. In room safe, tea/coffee making facilities, iron and board, flat screen TV, DVD, internet access etc. Black and white bathroom with walkin shower AND seperate bath. Bar tastefully decorated - very modern with low lighting/leather seating/fresh flowers and waiter service. Unable to comment on the restaurant as we did not eat there. Having said that if we go back (and I am sure we will) I would like to sample the food. One thing that I was very pleased about was the late check out - 12 o'clock. This meant we could have a bit of a lay-in instead of the mad dash to shower/dress and out by 10! Check out was quick and easy and the walk to Waterloo Station took us 10 minutes along the embankment. I would definatly recommend this hotel.

  • Liked — The decor
  • Disliked — View from window (parcial Thames/office block - but we did not go for the view!
  • Tips/Secrets — Ask for a river view if it really bothers you
  • Stayed January 2007, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#200 Luxury Hotel in London
#211 Romantic Hotel in London
#219 Family Hotel in London
#238 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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