This hotel is well situated - a 15 minute walk from Waterloo station. It also is very affordable for London and the rooms are very modern, clean and comfortable. The rooms also have very nice new washrooms. The basic rooms are what you would expect from a higher end hotel.
In all honesty, I think you get more than you pay for with these rooms. I paid about 115 pounds for a standard room.
My criticism of the hotel is the check-in and check-out staff are very slow and give off a snootiness that one would expect at the Ritz. The problem here, however, is that this hotel isn't the Ritz and you get the distinct feeling they don't really care about you.
I specifically asked if they could please give me a room that was away from the train tracks that run passed the back of the hotel. Given that I had a basic room, they could have said "no sorry we can't do that with your room." But instead, they said "sure no problem" and then proceeded to give me a room right by the train tracks. If a hotel tells me they are going to do something for me, I expect it to be done. I was exhausted and only staying overnight so I left the issue alone.
Also, there is nobody in front of the hotel (at least not that I saw) to help with luggage or hail taxis for you. In addition, once I found a doorman and asked for a taxi to which he replied "oh the hotel has a VIP car service that we offer and our driver is right over here and he'll take you there right away." I declined initially as I thought it would be quite expensive and all I needed was a basic taxi. The doorman said "no please take our VIP car - it's the same as a taxi except it's here right now and no need to wait for a taxi." I figured this was the Park Plaza so if they said they offer this comparable taxi service than I was comfortable in believing them. Not surprisingly, it turns out they charged me about 50% more than a taxi - charged me a seemingly random flat rate - no taxi meter in the car. Given that I asked for a taxi and they told me this service was the same thing, I was not impressed that they tried to take me for a ride of a different kind. It was only a few extra pounds that they charged me, but I planned on complaining to management upon my return. Too bad the counter was so busy - I again gave up and just accepted it but I'm not impressed with this hotel's service. But it is a good deal for the room you get.
- Also Known As:
- Park Plaza Riverbank London Hotel
- Park Plaza Riverbank London Hotel London
- Riverbank Park Plaza
- Riverbank Plaza Hotel
- Riverbank Plaza
- Park Plaza Riverbank
- Park Plaza London
- London Park Plaza
- Riverbank Park Plaza London
- Park Plaza Riverbank London England
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