Beautiful rooms, bathroom, lobby and bar. Luxurious but encountered problem after problem. Upon checking in, we found the toilet seat to be covered in urine. Exhausted, we did not want to make a fuss so cleaned it ourselves. Bedlinen was dirty with muddy footprints all over the inside. Also, the next morning, my husband pulled out a used condom that was wrapped around the plughole of the bathroom sink - only discovered due to water not properly draining away. When we reported the problem, the general staff attitude was uncaring and in a state of denial. They seemed to suggest that it was not technically possible for it to happen and implied that we were making it up to get a discount. They offered us complimentary dinner which we accepted, but seemed completely unfussed about the incident. Every staffmember was foreign, and even though I am sure this helps international guests, to us they seemed unfriendly and more concerned with trying to remember the English language than helping their guests. Staff in the restaurant, however, were extremely attentive. The problems we had were most likely one-offs, but the way they dealt with the matter was highly unsatisfactory. I would never stay at this hotel again.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, LondonMarketing.com, Cheap Tickets, HotelTravel.com, Despegar.com, getaroom.com, Priceline, Agoda, Travelocity, Odigeo, TripOnline SA, EasyToBook and Tingo so you can book your Park Plaza Riverbank London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Plaza Riverbank London Hotel London
- Park Plaza London
- London Park Plaza
- Riverbank Park Plaza London
- Park Plaza Riverbank London England