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“Not worth paying for an executive room” 2 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #271 of 1,075 hotels in London
Cambridge Uk
Top Contributor
93 reviews 93 reviews
54 hotel reviews
Reviews in 54 cities Reviews in 54 cities
91 helpful votes 91 helpful votes
“Not worth paying for an executive room”
2 of 5 stars Reviewed August 16, 2009

We stayed at this hotel for 1 Saturday night and paid for an executive room
The only enhancement was additional shampoo, dental and shaving gear
The executive lounge was CLOSED - access is only available at 18.30 when they serve canapes which consists of meatballs and dishes of crisps with a glass of cheap wine
No newspapers , a vending machine for coffee and nothing else - very very poor
No paper delivered to the room either in the morning
I would strongly advise not booking an executive and go for a bog standard as there is little or no difference
We did let reception know this and they were sorry - great!
Also do NOT pat for the on site parking at £30 which you cannot book
i am glad we didn't as there is on street parking in all the street to the rear of the hotel free at weekends
Won;t stay here again and would return to the Hilton at Docklands once the Jubilee line is working at weekends again - much better.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Michigan
1 review
2 of 5 stars Reviewed August 8, 2009

This hotel is located on the Thames River very close to Parliament and Westminster Abbey. Upon walking in the lobby we were very impressed with the decor and cleanliness of the hotel. Everything went downhill from there. We went to check in at 12 pm after taking a redeye flight from the US. We were told that if we waited two hours we would receive quieter rooms. We were exhausted from our travels but felt it would be worth the wait especially traveling with an 8 month old. We returned at 2 pm and were told our rooms were available. We were shocked when the doors to the elevator opened and were greeted by a filthy hallway. The carpet looked like it hadn't been cleaned or vacuumed in years. There were greasy tire marks from the housekeeping carts and other filth all over. We were hoping the room would be better. Our room did not impress. The carpet in our room looked just as dirty as the hallway and our bed had hair on the sheets. There was also hair in the bathtub and sink. We were also in the back of the hotel where there are many trains that pass by all day long. We had no idea why we were made to wait two hours when we were in the noisy section of the hotel. When we called the front desk to talk about the problems, they offered to send someone to clean the room or pay an additional 45 pounds per night to have a quieter room. This is after we were already paying over $200 per night. We opted to stay where we were and have someone come clean our room, but after we were able to rest and get cleaned up from our travels. When we were leaving our room, someone was there to clean. I was hoping to come back to a cleaner, more inviting room. We came back to discover that the housekeeper had just cleaned up what we had used to get ready and that there was still hair all over. Upon returning from our trip, I filled out a survey about our stay letting them know that we will never stay in their hotel again. To my surprise, I received an email from the VP in the UK, but he was offering me a free three day upgrade if I paid to stay there again in the next year. Are you kidding me? My family will definitely not be returning to this hotel. We will be staying at the hotel we stayed at in Kensington-Earl Court area (Hogarth) previously. The rooms are smaller, but half the price and spotless. Please be wary of staying at this hotel.

  • Stayed July 2009, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Scotland
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed July 26, 2009

took my son on a weekend to London this hotel was excellent staff very helpfull concierge was exceptional very knowlegeable ate in club lounge again staff excellent
One slight disappointment non exsistant view although we did not spend much time in room it would have been nice to see the river.

  • Stayed July 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maryland
Top Contributor
78 reviews 78 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 23, 2009

Booked this hotel by chance from one of the discount hotel websites and were pleasantly surprised. Definitely a four star hotel in my book. Hotel's decor was extremely modern and high class. Room was clean and a decent size with a brand new spa like bathroom. It had window even though it looked out at a wall. Didn't eat at the restaurant but it looked nice. Entire staff was extremely friendly and helpful. Definitely a good value for your money.

Location may have been the only not so great thing about the hotel. While it is on the River and extremely close to Underground stations it was a bit of a walk from the nightlife. Cabs weren't hard to come by though and it was easy enough to catch one into the city.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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uk
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 22, 2009

Good clean and spacious accommodation close to the Thames and in easy reach of the South Bank. not as well located as other park plazas in london, with a short walk to the tube (Vauxhall) and further to travel to find reasonable restaurants etc..
The hotel is close to the Waterloo mainline tracks but i cant say i noticed. Also i might be wary of where you venture outside at night towards Vauxhall, otherwise no problem.
Breakfast good value and choice.
Free WI-FI.
Room decor might not be to everyone's taste - a distinct oriental theme in the room i stayed in, with a life size geisha painted on the wall - I'm sure her jacket glows in the dark too - spooky!

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Poole, United Kingdom
Top Contributor
83 reviews 83 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed July 19, 2009

Stayed for one night, riverside suite. Door of double wardrobe fell completely off it's hinges upon entering room, narrowly missing me! This took an hour of a workman being in room to fix preventing us getting ready to go out. We asked to move but were told it was not possible. Bathroom had mould on ceiling all around shower the whole suite was not very clean and the carpet was very dirty and stained. Management seemed very unconcerned.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 12, 2009

We chose the hotel for a change of location to the normal stay in the city and so opted for this hotel on the River Thames.
Arrived to a nicely spacious hotel reception and inviting bar lounge, we found the staff were friendly & helpfull upon arrival.

We were given a complimentry upgraded to an executive suite room and when we saw the room we loved it, it was spacious & stylishly decorated. The bathroom was also spacious and had a bath with a seperate shower cubicle. Extra compliments were bath robes and shower/bath slippers and extra toiletries.
The other extra room with the suite had a sofa, table & chairs along with extra draw space and mini bar For a relaxed atmosphere we had low warm coloured lighting infront of the blackout blinds to the windows.

However i heard and noticed from the view/windows we were directly below the main railway line form Vauxhall to Waterloo, my thoughts were being a light sleeper its gonna be noisy early in the morning onwards with trains back & forth. I called reception for a possible room change taking this into account, but the hotel was busy so we could not change till the next day if we still wanted too. A room was reserved for us on request which was helpfull if we did have a restless night.

I was right from 5am trains were or seemed to be operating every 3-5 minutes, disturbing my sleep to a point i was counting the trains go by hoping i would drift back to sleep. After we had breakfast we confirmed we would like to change our room and we were moved to a quiter room on the far side near the front. Although a lot smaller room ( probably a standard/typical room) it still had similar qualities like seperate bath & shower and decor, although no bath robes, slippers or extra toiletries were in this room. It was nice though to have the Thames view & a quite room away from the busy railway line. A good sleep was had that second night since relocating.

Breakfast was excellent so much to choose from hot or cold, with plenty meat or vegi options catered for. We ate in the hotel one night and the food was again equally enoyable and reasonable, on offer that night was a pasta buffet for £8.50 but a glass of wine was £5 & a now standard service charge of 12% also added

In the hotel bar it was the same, price wise but that is expected from hotels in London but it was again a nice stylish bar with a relaxing atmosphere ideal for a relaxing drink before or after a night on the town.

Bear in mind its location, when we went the Victoria line was closed for the whole weekend (Sat & Sunday) for engineering works, so we had to walk everytime to Westminster to get connections to move around the city. I do recommend if your a light sleeper, make sure you request a quiter room from the moment you book it or at least when you check in espacilly in the summer.

Overall a very nice hotel that offers that bit extra in comfort BUT do bare in mind the location, espacilly if engineer works do occur over the weekend & with this hotel you do need to rely on the underground to get around the city. It took us around 20 minutes from the hotel to walk to the nearest tube station at Westminster if the Victoria line is closed for works.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#190 Luxury Hotel in London
#209 Romantic Hotel in London
#234 Business Hotel in London
#236 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Reservation Options:
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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