Stayed at the Park Plaza on business last week and my first impression was "WOW" I must be in the wrong hotel............knowing the prices of central London hotels and the budget allowance my company allocates, I was sure there had been a mistake!!!

But on checking my booking with reception they confirmed I was in the right place!!!!

Check in was swift and my room was ready although I was 2 hours earlier than the advertised arrival time.
The room was fabulous all dark wood and clean white linen and the bathroom was to die for.
The bedroom and bathroom were spotless and the bed was very comfortable.
Unfortunately I had a view of a railway line but not a big issue and reasonable double glazing meant I was not disturbed by train noise.

My toilet broke, late on the first night of my stay ,but with in 10 mins of reporting the fault a member of staff appeared to fix it. When it couldn't be fixed immediately they offered me an alternative room and moved me with no fuss and lots of apologies.

The hotel was conveniently located for me to attend all of my business meetings in the Milbank area, about a 10 minute stroll over Lambeth Bridge, and would be well situated for sight seeing around the Westminster Area for tourists.

Breakfasts were good, a self serve buffet of cooked food, including vegetarian options, and a variety of fruits, juices, pastries and cereals. Tea and coffee were served at your table.
Overall a first class hotel, with helpful, professional staff and a good London location.

Booked through Last Minute.com which, after hours of trawling the net, offered the best price. Rooms were very clean if a little small - but no smaller than you would expect for London if I am being honest. Nice to have a big/deep bath in a spotlessly clean bathroom. Location was good and only a fifteen minute walk to Trafalgar Square. Staff were very good and if I had to gripe about something it would have to be that the bar area was very, very busy in the evenings. Think a lot of people come to eat in the restaurant (which gets extremely crowded at weekends so you need to book even if staying in the hotel). The breakfast (which was definitely the most expensive I have ever eaten) was excellent. If I managed to get another good rate I would go back for sure.

great hotel,clean,friendly staff,walking distance to main attractions eg trafalgar square,westminster abbey,big ben ect,good breakfast,large rooms.beautiful view house parliament on river thames,quite rooms.good internet/business service,coffee machine and washing machine in room(apartment)restaurant and bar on site

stayed here on business since Nov08 to May09 and the staff are great, they make your stay really welcome.
The hotel is next to Lambeth Bridge, the one next to Westminster bridge so it's far enough away from Leicester Square / Soho etc, but close enough to walk to it within 15/20 mins. The walk is good anyway as you pass the London Eye, Parliament, Big Ben, Whitehall, Trafalgar Sq etc
The rooms are of a normal size, and beds are really comfortable, as well as the bathroom has bath and seperate shower (very modern)