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“Go elsewhere ” 2 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England   |  
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Ranked #362 of 1,052 Hotels in London
Sarnia, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Go elsewhere ”
2 of 5 stars Reviewed yesterday NEW

Hard to sleep here with hotel being beside noisy train tracks. Extremely loud construction noise very early in the morning. Location is nice but not a lot of restaurants close by. Hotel staff was rude and gave incorrect information. There are better options.

Stayed June 2015, traveled as a couple
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2,795 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (598)
Date | Rating
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  • French first
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English first
Taipei, Taiwan
1 review
1 of 5 stars Reviewed yesterday NEW

My local partner booked three rooms 5 days for us this June.
Even our partner has already paid the bill, the hotel still charged from my credit card.
Moreover, the hotel also charged the fee from another guest which stayed at different room.

The service is also terrible.
They advised me all rooms are sole out but I could still find the availability from AMOMA.com easily.

This hotel has most terrible management I ever seen.

Will never come back again.

  • Stayed June 2015, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed yesterday NEW

Contemporary place. Very clean, modern. Good service. Nice new bathrooms. Breakfast is pricey £24 per person a day. Great place to stay . On the Thames. Walking distance to the Eye. Walking to the Rose Pub. Can hear Big Ben from here. Free Wifi

Stayed June 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I chose the Riverbank as opposed to the other two Park Plaza hotel's in the area as their price was so much better. The rooms are fine, bathrooms really nice with Elemis cosmetics.
Room service 24 hours menu is the best I have ever seen, food wasn't bad either.
Only complaint was a mix up with the concierge who wasn't very helpful when trying to locate a package of mine.
Breakfast was also good, add this on check in and you get it cheaper.

  • Stayed June 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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A TripAdvisor Member
2 of 5 stars Reviewed 4 days ago NEW

Stayed 3 nights with my son - last leg of month long Europe trip. Planned to have a nice rest and do little touring BUT the construction NOISE started @ 7:30 am. If you are on the vacation and planned to sleep late, GO somewhere else.

Front desk staff is pretty much don't care..

Two star because the breakfast staff are very polite and good service.

Stayed June 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea D, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, 3 days ago
I am sorry to hear that you did not enjoy much of your experience at our hotel during your recent visit to us.

If you feel you'd like to discuss it further or provide me with some details so that I may check your reservation and look into this matter, please feel free to contact me at pprlgr@pphe.com.

Kind Regards,

Andrea Donaldson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#242 Luxury Hotel in London
#257 Business Hotel in London
#269 Romantic Hotel in London
#286 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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