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“Perfectly good service and room quality” 4 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #308 of 1,065 Hotels in London
Top Contributor
125 reviews 125 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
84 helpful votes 84 helpful votes
“Perfectly good service and room quality”
4 of 5 stars Reviewed yesterday NEW

I stayed here midweek recently on a business trip. I had the fortune to be offered a room upgrade with a partial river view. Check-in was relatively quick and the member of staff serving me was professional and pleasant. Having read mixed reviews on here from other travellers I wasn't expecting my room to be up to much (1013) but everything was fine. The bathroom was well maintained and it was all clean and tidy. Comfortable bed/pillows and plenty of space. Elemis toiletries were provided (and replenished) and there were a couple of dressing gowns & slippers.

I ordered room service for evening meals and breakfasts. All arrived on time (though for the first morning I had cereals without a dessert spoon - easy thing to miss). I particularly enjoyed the scrambled eggs: great consistency and nice and creamy. The only slight down-side for me WRT room service was the practice of adding a discretionary 12.5% service charge. Whilst I appreciate that staff work hard in hotels, this puts many people in a difficult position of not wanting to seem mean and therefore paying for something they wouldn't have originally anticipated.

My room overlooked the train tracks that run behind the hotel and there is no sound proofing at the windows. So whilst I didn't suffer from construction noise (which was directly below my room) I did notice the trains at night and early in the morning, and I'm not a particularly light sleeper.

Check-out was also good and friendly.

Yes the hotel is a 10 minute walk from Vauxhall tube or 15 minutes from Westminster. This wouldn't put me off staying here again.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,187 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
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English first
London
1 review
5 of 5 stars Reviewed yesterday NEW

Friendly, helpful staff and exceptional room which was upgraded to a river view.
Food was lovely and a lovely atmosphere throughout the hotel.
Room was very clean and nothing was too much trouble for the staff.



  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Galahotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire
Top Contributor
194 reviews 194 reviews
32 hotel reviews
Reviews in 54 cities Reviews in 54 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel many times before and always have an enjoyable time and this stay was no exception.
We checked in early and so our room wasn't ready but we expected that but the concierge team were happy to store our luggage for us. When we returned back to the hotel there was a very friendly gentleman on reception that served me who was just lovely and a great credit to the hotel (sorry I didn't obtain his name).
The room was modern and clean and very well equipped.
Great location especially if you want to explore the south bank and surrounding areas however we love the walk from here up to Trafalgar Square and into covent garden and then up to regent street area.

  • Stayed October 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 2 days ago NEW

The Park Plaza is well positioned on the Thames and within walking distance or easy access to most well-known tourist spots. The rooms are beautiful and the service 5 star. Our spacious room had a river view through a big window, but our friend's room looked over the river towards Big Ben. You can upgrade to better views for 30 pounds more. Book directly through the hotel's website for the best deals.

Room Tip: Book directly through the hotel for the best prices and ask for a view.
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 days ago NEW

Pleasant stay.Staff friendly. Only downside, building site next door,so noise level high.Diggers and drills etc. Could be nearer to Westminster,walk from Westminster Bridge seems longer if you have to walk it several times a day.

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Park Plaza Hotels

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Glasgow, United Kingdom
Top Contributor
66 reviews 66 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Location is 10 min walk to the closest metro station but it is a nice walk along the Thames. Room was large and well equipped. Bathroom excellent. Crew smiling and efficient. No complains. Good place to spend a weekend if you find good rates. Under renew for the next months then it could turn a bit noisy

Stayed October 2014, traveled solo
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PaulJamesSanchez, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, 2 days ago
Dear Reviewer,

Thank you for your feedback and I am happy to see you enjoyed your stay here with us.

I can assure you and other readers here that the works being carried out, our extension of the hotel floors to accommodate five extra stories has been planned to the letter and in no way will affect our guest's stay here with us.

Thank you again and I look forward to your return.

Sincerely,

Paul James Sanchez.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great hotel , nice food and well located. Its next to the Vauxhall tube station so easy to get to. The bar is small and cosy so nice for a catch up with friends or a business meeting over coffee. I would stay in this hotel again if i was visiting London

  • Stayed October 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Park Plaza Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#208 Luxury Hotel in London
#225 Romantic Hotel in London
#238 Family Hotel in London
#251 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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