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“Not what we expected” 1 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #293 of 1,062 Hotels in London
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Not what we expected”
1 of 5 stars Reviewed yesterday NEW

Our first time in London and we booked this hotel due to its central location. Asking about the room at check in we were told that we would like our room. Nothing was further from the truth. The room was extra tiny and when we looked out the window the view was of the rooms across what was an extremely narrow indoor courtyard that was not open to the sky. This only added to the claustrophobic feel of the room. The desk staff should have informed us about these inside rooms. Instead they said that for an extra fee we could have a riverbank view. Based on the photos on the hotel website and the desk staffs comment that we would like our room we deemed that the inside rooms would be fine and rejected the riverbank view. Thankfully our stay was brief as we moved on to another hotel. Furthermore, our check out did not go smoothly as the girl at the desk complicated what should have been an easy exit. My wife is a travel agent who often books guests in London. After our negative experience she cannot in good conscience recommend this hotel.

Room Tip: don,t book an inside room facing the so called courtyard.
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  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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2,152 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (484)
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English first
Portsmouth, United Kingdom
Senior Contributor
25 reviews 25 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

My family visited this hotel for a family celebration weekend for my mothers 70th birthday.
The weekend was great and we all had a lovely time but I'm afraid the start of our trip was ruined due to the rooms allocated to us on arrival and the problems that ensued directly afterward. My mother booked the rooms in July for a trip in October and felt that she had given the hotel plenty of time to allocate the best rooms within the selected budget. She specifically asked for rooms above the 5th floor as she never stays below that level in London due to the noise. We were allocated 5 rooms on the 1st floor! We complained and were given rooms on the 7, 8th and 10th floor. However the 2 rooms allocated to me, husband and 2 children on the 7th floor were directly above the railway and my mothers room had not even been serviced! dirty drink cup, clothing and razor blade left in the bathroom! Not a good start eh! We obviously complained (again) then waited 2 hours (since arrival) for new rooms to be cleaned and allocated. The staff where really very helpful and very kind, (Deputy Manager, reception staff, porter , hotel manager & wonderful barman) and made our stay enjoyable after the original mess made on our booking. My mother had an upgrade to a room with a great view, we had rooms facing another building but the room was quiet and sleep quality very good. My mother had a bottle of champagne in her room which she thought was due to the problems we faced on arrival but can you imagine how she felt when reception then called up to her room to ask for it back as it was put in her room by error!!!!! Needless to say it was not returned!
Despite all the 'perks' offered i.e. free drinks at the bar and the room upgrade we would have all preferred not to have wasted 2 hours of our weekend and the stress of the room problem, so a suggestion to the hotel management - get it right the first time!
I have stayed in much better 4 star hotels but you can't beat the location and staff are great!
We had breakfast in the buffet room the first morning - not great - reminded me of a motorway café to be honest - very busy, hot and not at all relaxing. Second morning we had breakfast in the restaurant which had a gas problem so took 2 hours to get our breakfast as had to send our eggs benedict back as they were stone cold! My poor mum is diabetic so had to eat hers at this point and cold egg's benedict is pretty disgusting! The hot ones were good though and the rest of the breakfast I'm sure would have been lovely if there wasn't a problem with the gas at this time!
We ate at the hotel restaurant one evening and it was good although we did have to pre order our meal choices as there was 9 of us, which we found surprising. I may return however I'd certainly keep in contact with the hotel before arrival to ensure rooms were above floor 5 and not at the back of the building (railway) or overlooking the building site! (Also be careful with the hot taps in the bathroom - if you make you bath too hot it almost impossible to cool down as the cold tap doesn't stay cold)?
Overall a lovely stay and long weekend to London with my family but could have been better.

Room Tip: Make sure you contact hotel before you travel to make sure your rooms are not on floors 1,2 or 3 and...
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  • Stayed October 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

They are adding 5 stories to the property and there is a crane on the roof and the normally open interior is covered by canvas so 50 per cent of the rooms have no natural light. The hallway carpets on most floors are old and streaked with dirt and our room had an unpleasant odor. Unfortunately they didn't have any rooms with windows facing the exterior except for suites at higher cost. It is also a bit far from any tube station and about 40 minutes walk to the nightlife in soho or covent garden. There is a construction site next door and the trains are quite loud in the morning. I would not stay here again until the construction is complete or until they complete refurbishing the property and would only stay in a room with a view to the exterior.

on the plus side: the staff was very friendly, the rooms and bathrooms were clean, and the lobby restaurant (chino latino) served good food.

Room Tip: make sure you face the river not the interior atrium
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  • Stayed October 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I got a good deal for two nights at this hotel through priceline (bidding), so for the price paid I was happy with this hotel, which is broadly four stars. The room had a nice view to the Thames BUT it also overlooked a construction site, and was near the train/tube lines which made it very noisy in the morning - if you are a deep sleeper this won't trouble you, but it wasn't good for me. The room itself was very nice with the facilities you would expect of four star hotel (tea and coffee, good toiletries, nice bathroom, etc). Good location on the Thames - 45 minute walk into Covent Garden, close to Vauxhall and Waterloo tubes. Probably would get four stars (on TA ratings) once construction ends.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

I've stayed in lots of hotes in London when I visit with work- mostly bad ones as our budget isn't very big- but this is by far the best. I booked in advance so got a really good rate and stayed for 3 nights in the the week. The hotel is right on the river with easy access to subes and walking through the centre. My room wasn't ready so I took advantge of the free wifi in the bar. The food was lovely and my room was very large with a fantastic view of the river. They are building next to the hotel but didnt start untl 8.30 so there was very little noise. The shame is when built this other hotel will take away some of the views but even so the rooms are great with wifi, large bath and walk in shower.
This is the only place I'm staying in London from now on!

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Lovely place well worth a stay here local to a tube station and all local attractions. The staff here are very friendly and helpful and the rooms are very clean with tea and coffee facilities. There is an ice machine on the corridor to your bedroom. The breakfast is very nice and plenty for everyone as it is buffet so you can eat as much or as little as you please. I would definitely stay Here again lovely hotel and lovely staff the bar area is especially nice of an evening quiet and very pleasant

Stayed October 2014, traveled with friends
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Whitefield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Cost £180.00 just for the room, we had room service the 2 pizzas 1 fries, 1 bottle cider, £48.00.the frozen pizzas were still cold in the middle,fries greasy, our room was near the lifts, it sounded like a folk lift truck starting up ever time the lift when up and down. The view from our window was other windows of the hotel looking into our room, really really, depressing, I was woken at 6am in the morning by a Chinese man shouting his head off, 1 Bath robe I pair of slippers between 2,
room nice and clean, would I stay again? not in a million years.(This hotel has captive customers no need to improve! My wife didn't look on tripadvisor before booking.

Room Tip: check your room is not near the lifts,
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#199 Luxury Hotel in London
#216 Romantic Hotel in London
#229 Family Hotel in London
#232 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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