We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Park Plaza Riverbaank” 5 of 5 stars
Review of Park Plaza Riverbank London

Save Saved
You added Park Plaza Riverbank London to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 16 more sites!
Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Book now & save up to 15%
Ranked #286 of 1,073 hotels in London
Southampton, United Kingdom
1 review
“Park Plaza Riverbaank”
5 of 5 stars Reviewed yesterday NEW

An excellent hotel with excellent staff especially Marco and Gabriel in the Chino restaurant. The staff made us welcome and accommodated all our requests. A excellent location with views up the Thames

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,020 people have reviewed this hotel

Traveler rating
    809
    775
    278
    111
    47
See reviews for
264
780
117
460
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (453)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Denmark
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel's room facilities, restaurant, bar, and service are of good quality. Rooms are clean, beds and furniture are well kept and very comfortable. Generally, the members of the staff were friendly... However... Near the hotel is The Cromwell construction site and the noise was too loud sometimes.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This stay was booked under my carers name (I have regually stayed since the Hotel first opened).

As soon as the Doorman opened my door I was greeted with a warm & friendly smile. I felt like I was home ! The Porter kindly helped me with my wheelchair & bags & took me to check in.

I was greeted by "by my beaming check-in lady", who enquired as to my health & the small injury I had incurred during my previous stay two weeks earlier.

It was then that Sammy, Samanther, The Hotel Manager came up with a wonderful hug & eager to show me the new temporary " Executive Lounge ".
This was the Hotel I knew & treated as a second home. Finally it seemed the glitches of the last three stays were just unfortunate.

Our suite was located on the 3rd floor, beautifully prepared with fresh fruit, flowers & lovely Elemis bathroom products & Housekeeping arrived with the extra pillows I always need without prompting.

The colour scheme of the Temporary Executive Lounge is stunning. Warm & homely with wonderful vaulted glass ceilings. The staff as always go out of thier way to help you or stay in the background if you just want to relax with one of the numerous selections of tea coffee,soft drinks, beers & wine etc. There is always some tempting treat or fruit to snack on too.

Room Service was excellent, dinners cooked to perfection & served with a smile.

The view from the suite spectacular & perfect to relax with with a drink watching the cruise boats go up & down.

Considering the Hotel is in the process of not only adding 650 new rooms as well as up-grading existing ones, I had expected a little noise or disruption, but apart from a fire alarm, there was none.

Being disabled I had a designated member of staff who was in communication with the Fire Commander, & as the staff lift was cleared for use, That brave man took me down to be greeted by all the other quests, staff & firemen ! What could I do, but give a "Royal Wave" from my wheelchair.

Sammy, Manowa & all you wonderful staff, thank you for restoring the "service & genuine smiles" back to the Park Plaza Riverbank. Westminster.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in the hotel for two nights. We booked an executive room river view room and this was as described and offered very good views of the big attractions which is what we wanted. The room was a good quality corporate type room, although there was a lack of thought as to the lighting (to bright and no side lamps) and position of sockets and mirrors etc...

There is building work going off to the front and whilst it did no disturb us i could imagine it would if you were on the lower floors and overlooking it. Did not eat at the hotel but the general areas looked of a good quality.

Just within the congestion zone which is an additional cost to the car parking which being in central London is as expected to be steep, but the car is put away and delivered which is a bonus.

Room Tip: High up away from building works
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, yesterday
Dear Alfa-NG,

Thank you for taking the time to share your review with us all.

I am pleased to have read that your visit with us was without fault.

Please feel fire to message me upon your return visit.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Helpful, friendly staff. Great views of the river. Clean rooms. Carpet in the hallways is a little tired but as a busy hotel this is probably to be expected. All in all a great hotel for the price paid.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ebi P, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, yesterday
Dear Melanie F,

Thank you for taking the time to share your review with us all.

Thank you for choosing Park Plaza Riverbank to escape for the weekend and I am pleased to have read that your stay was flawless.

Please feel fire to message me upon your return visit.

Kind regards,

Ebi Patani
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had good service at the hotel, not much of a view from the hotel room, but we didn't go for the view. Food was good, breakfast was excellent.
A good location to see the sights and to tour (and walk) around the sights of London.
The only gripe, why only sell Ashi draught beer at the bar?
With all the numerous excellent British and continental beers available, the bar only sold Asahi, a run of the mill Japanese beer, that, to me, was not all that great!
(If you want a decent drink of beer, plenty of pubs nearby!)

Room Tip: Construction going on can make some side rooms noisy.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel, perfect combination of clean and comfortable rooms and friendly staff, with the added bonus of good wifi coverage Recommend for people and particularly women travelling on their own, feel very safe and not anonymous.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Park Plaza Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Park Plaza Riverbank London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#200 Luxury Hotel in London
#211 Romantic Hotel in London
#219 Family Hotel in London
#238 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Hotels.com, Agoda, Tingo, HotelTravel.com, Cheap Tickets, getaroom.com, LondonMarketing.com, Priceline, BookingOdigeoWL, Hotel.de, EasyToBook, TripOnline SA, Venere and Otel so you can book your Park Plaza Riverbank London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

Owners: What's your side of the story?

If you own or manage Park Plaza Riverbank London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.