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“Very nice hotel” 4 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England   |  
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Ranked #363 of 1,052 Hotels in London
Calgary
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed May 22, 2013

This was my second business stay at the Riverbank. Very polite and helpful staff. Always ready with a 'hello.' Great business centre and free internet! Bedrooms very comfortable. Bathroom very nice with separate bath and shower and nice amenities. Great location - less than ten minute walk to Vauxhall Underground Station one way and Westminster Bridge the other. Right on the embankment for walks. Had room service one evening. Very good. Would stay here again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 27, 2013
Dear Guest,

I appreciate your effort to post such a nice review on TripAdvisor, thank you. I should hope to see you back at Park Plaza Riverbank soon!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,815 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yeovil, Somerset
Level Contributor
141 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed May 20, 2013

I use PP hotels in London when I can as they are universally well laid out, modern and comfortable. The rooms are nicely fitted out(with all the extras needed, bath robes/flip flops,iron, board, hairdryer etc) and the bathrooms very comfortable and efficient, with both a good bath and a very nice shower. Wi-fi a little weak (we were on the top floor though) and the breakfast was the normal disappointing city 'buffet style' fare.

The reception staff at check in (Diana - trainee(?)) and check out (Laura) were that unusual combination of delightful, welcoming,and efficient; both deserve a very well done!

Hotel location is OK, with good public transport links, and it really isn't too far to walk into the Waterloo area if you want to. The Sunday morning stroll to the South Bank was pleasant and not over taxing.

Overall, a very nice hotel in a very good location. Recommended.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 27, 2013
Dear Guest,

Thank you for recommending us online.

It was with great pleasure that I read your review, please rest assured that your feedback will be shared with the team here at Park Plaza Riverbank.

I look forward to seeing you back some time in the near future.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 19, 2013

Within walking distance of anything you want to see in London. Bus stop right outside the door and Vauxhall station right up the street. Rooms are very clean, the staff is helpful and room service is excellent.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 27, 2013
Dear Lesa,

Thank you for such a great recommendation and I hope you will choose to stay at Park Plaza Riverbank next time you are in the area!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 16, 2013

Stayed here at the beginning of May and had a good experience. Booked through an opaque booking site, so I didn't pick this hotel. Having previously stayed at the Park Plaza Westminster, just down the river, I had high expectations. This Park Plaza while nice, is not as great as Park Plaza Westminster. It's still very clean and modern with decent sized rooms, but the location was not wonderful. The closest tube stations were Vauxhall or Westminster, which were both about a 10 minute walk, and our room overlooked rail lines and a construction site. Service was excellent, but next time I'll spring for something closer to everything.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 27, 2013
Dear Jo,

Thank you for taking the time to share your comments online.

I am glad that you had a good time here. Indeed, the nearest tube station is Vauxhall, located about 5-10 minutes walk from the hotel, and you will find most of the major London's attractions within commutable distance.

I hope you will choose to stay at one of our hotels on your next visit to London.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 16, 2013

We were welcomed by polite staff who all throught out our stay could not do enough for us.
Our room was clean & tidy will lovely decor.
We enjoyed some room service whilst here and found the food to be lovely.
We also requested something not on the menu and we were catered for!
Overall a lovely stay was had, we will return.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 27, 2013
Dear Shaza,

Thank you for your recommendation on TripAdvisor.

I was thrilled to read how much you enjoyed your stay here at Park Plaza Riverbank, please rest assured that your good words will be passed on to the team.

I shall be looking forward to seeing you again soon.

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ann arbor
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 15, 2013

Clean, polite, helpful staff. Great AM breakfast included. Across river from Parliament. It was our day 1 and day 11 stay as part of a tour package and was excellent. Pubs less than a block away. We ate at the Rose twice. We were able to walk to all historical sites and river cruises are just down the street. Near Lambreth Tube Station. Great location for Westminster and London eye

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Guests,

Thank you for taking the time to post your comments.

I am glad that you enjoyed your time in London, and here at Park Plaza Riverbank. Indeed, we are located within short distance from all major city's attractions.

I hope you will choose to stay with us upon your next visits!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 15, 2013

Really enjoyed our stay at the hotel - room service was excellent. Staff were friendly and helpful. The location is a few blocks from the underground but really not bad. We really enjoyed our walks from the Hotel (Parliament is easy to reach within a few minutes of walking).
One last thing that I want to mention is that the rooms were exceptionally clean (great job guys).

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Robert,

Thank you for sharing your review online.

I appreciate your good words, please rest assured that your feedback will be passed on to the team, and we hope you will choose to stay with us upon your next visit!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#242 Luxury Hotel in London
#267 Romantic Hotel in London
#268 Business Hotel in London
#275 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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