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“Nice hotel, not exactly central” 3 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #285 of 1,055 Hotels in London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Nice hotel, not exactly central”
3 of 5 stars Reviewed May 16, 2013

Stayed here at the beginning of May and had a good experience. Booked through an opaque booking site, so I didn't pick this hotel. Having previously stayed at the Park Plaza Westminster, just down the river, I had high expectations. This Park Plaza while nice, is not as great as Park Plaza Westminster. It's still very clean and modern with decent sized rooms, but the location was not wonderful. The closest tube stations were Vauxhall or Westminster, which were both about a 10 minute walk, and our room overlooked rail lines and a construction site. Service was excellent, but next time I'll spring for something closer to everything.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 27, 2013
Dear Jo,

Thank you for taking the time to share your comments online.

I am glad that you had a good time here. Indeed, the nearest tube station is Vauxhall, located about 5-10 minutes walk from the hotel, and you will find most of the major London's attractions within commutable distance.

I hope you will choose to stay at one of our hotels on your next visit to London.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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2,102 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (475)
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London
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

We were welcomed by polite staff who all throught out our stay could not do enough for us.
Our room was clean & tidy will lovely decor.
We enjoyed some room service whilst here and found the food to be lovely.
We also requested something not on the menu and we were catered for!
Overall a lovely stay was had, we will return.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 27, 2013
Dear Shaza,

Thank you for your recommendation on TripAdvisor.

I was thrilled to read how much you enjoyed your stay here at Park Plaza Riverbank, please rest assured that your good words will be passed on to the team.

I shall be looking forward to seeing you again soon.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ann arbor
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 15, 2013

Clean, polite, helpful staff. Great AM breakfast included. Across river from Parliament. It was our day 1 and day 11 stay as part of a tour package and was excellent. Pubs less than a block away. We ate at the Rose twice. We were able to walk to all historical sites and river cruises are just down the street. Near Lambreth Tube Station. Great location for Westminster and London eye

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Guests,

Thank you for taking the time to post your comments.

I am glad that you enjoyed your time in London, and here at Park Plaza Riverbank. Indeed, we are located within short distance from all major city's attractions.

I hope you will choose to stay with us upon your next visits!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 15, 2013

Really enjoyed our stay at the hotel - room service was excellent. Staff were friendly and helpful. The location is a few blocks from the underground but really not bad. We really enjoyed our walks from the Hotel (Parliament is easy to reach within a few minutes of walking).
One last thing that I want to mention is that the rooms were exceptionally clean (great job guys).

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Robert,

Thank you for sharing your review online.

I appreciate your good words, please rest assured that your feedback will be passed on to the team, and we hope you will choose to stay with us upon your next visit!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippenham, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 15, 2013

Stayed here with friends for two nights. The staff were welcoming, helpful and polite. The rooms were clean, spacious and well equipped. The meal we ate in the Chino Latino Restaurant was delicious and very nicely presented. The location is quite central without being noisy, well worth a visit.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear AuntEek,

Thank you for taking the effort to upload your review.

I was thrilled to learn how much you enjoyed the hotel, and our Chino Latino restaurant.

I hope you will choose to stay at Park Plaza Riverbank when you are in the area again!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newtownards, northern ireland
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 14, 2013

Really nice hotel, very clean, really great rooms.
Downside its not very handy transport in to London for the sightseer. We visited during winter,and the weather was poor, so we would have preferred a hotel within easier access to a the bus or tube. Breakfast was ok, but the breakfast room didnt seem to be able to hold the number of guests in the building. The breakfast service was poorly organised, we were asked to wait until a table was available by the person at the breakfast room desk, but they kept disappearing and then other guests would arrive and just wandering in. Once in service was patchy. We hoped to get tea or coffee but got neither, as the staff were flying around like they were under extreme pressure. We did ask a staff member about tea or coffee and they said we would be attended to but never were.
Not a lover of which is being kept warm in a chaffer either, but it was ok.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Zaria,

Thank you for posting your comments online.

I was glad to read that you liked the hotel, please note that there is a bus stop located at our doorstep, and the nearest tube station is within 8-10 minutes walk.

I have shared your feedback with our Food & Beverage Manager, and we hope to do better at breakfast next time you come to stay with us!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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Guernsey channel islands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 14, 2013

Stayed for I night -twin room and executive room with river view - both nice but river view room fab with separate lounge with great view across river to houses of parliament -great bathroom with elemis toiletries -ate at chono latino's -brilliant food -fantastic presentation-unusual tastes-great service-all in all a must try and would love to eat there again! 20 -30 minute walk to southbank and royal festival hall and maybe 40 mins to Coventry garden so great location even though you may initially feel a little far out - would certainly stay again!

Room Tip: Go for a view -check facing houses of parliament
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Nancy,

Thank you for your recommendation on TripAdvisor!

I was extremely happy to learn how much you enjoyed one of the Executive Riverview Suites, as well as the food in our famous Chino Latino restaurant.

I hope you will visit us again some time in the near future.

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#195 Luxury Hotel in London
#210 Romantic Hotel in London
#211 Family Hotel in London
#223 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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