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“Good for a weekend visit!” 5 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #257 of 1,069 hotels in London
Chippenham, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Good for a weekend visit!”
5 of 5 stars Reviewed May 15, 2013

Stayed here with friends for two nights. The staff were welcoming, helpful and polite. The rooms were clean, spacious and well equipped. The meal we ate in the Chino Latino Restaurant was delicious and very nicely presented. The location is quite central without being noisy, well worth a visit.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear AuntEek,

Thank you for taking the effort to upload your review.

I was thrilled to learn how much you enjoyed the hotel, and our Chino Latino restaurant.

I hope you will choose to stay at Park Plaza Riverbank when you are in the area again!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
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newtownards, northern ireland
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 14, 2013

Really nice hotel, very clean, really great rooms.
Downside its not very handy transport in to London for the sightseer. We visited during winter,and the weather was poor, so we would have preferred a hotel within easier access to a the bus or tube. Breakfast was ok, but the breakfast room didnt seem to be able to hold the number of guests in the building. The breakfast service was poorly organised, we were asked to wait until a table was available by the person at the breakfast room desk, but they kept disappearing and then other guests would arrive and just wandering in. Once in service was patchy. We hoped to get tea or coffee but got neither, as the staff were flying around like they were under extreme pressure. We did ask a staff member about tea or coffee and they said we would be attended to but never were.
Not a lover of which is being kept warm in a chaffer either, but it was ok.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Zaria,

Thank you for posting your comments online.

I was glad to read that you liked the hotel, please note that there is a bus stop located at our doorstep, and the nearest tube station is within 8-10 minutes walk.

I have shared your feedback with our Food & Beverage Manager, and we hope to do better at breakfast next time you come to stay with us!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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Guernsey channel islands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 14, 2013

Stayed for I night -twin room and executive room with river view - both nice but river view room fab with separate lounge with great view across river to houses of parliament -great bathroom with elemis toiletries -ate at chono latino's -brilliant food -fantastic presentation-unusual tastes-great service-all in all a must try and would love to eat there again! 20 -30 minute walk to southbank and royal festival hall and maybe 40 mins to Coventry garden so great location even though you may initially feel a little far out - would certainly stay again!

Room Tip: Go for a view -check facing houses of parliament
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Nancy,

Thank you for your recommendation on TripAdvisor!

I was extremely happy to learn how much you enjoyed one of the Executive Riverview Suites, as well as the food in our famous Chino Latino restaurant.

I hope you will visit us again some time in the near future.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 14, 2013

Stayed at this hotel for 2 nights and was pleased I stayed here,myself and my friend whom I travelled with and shared a twin room with were more than happy and will definetly be staying here again.Great location for Westminster and London eye,and staff warm and welcoming,also good public transport nearby..nothing I could fault..

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 19, 2013
Dear Reeree77,

I appreciate you taking the time to review us online.

It was with great pleasure that I read that you had such a great time here at Park Plaza Riverbank.

I hope to see you again some time soon!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 13, 2013

My stay at the Riverbank Park Plaza was a delight. It was within walking distance from the Vauxhall tube station and if you like to walk and enjoy the beautiful London weather ... This hotel is the perfect location for sightseeing. Great room and amazing washroom. Only negative is you can sometimes hear other people from other rooms - but nothing overly intrusive. Would recommend to others.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 15, 2013
Dear Arae,

Thank you for your recommendation.

I am glad that you had such a great stay here at Park Plaza Riverbank, and should hope to see you back some time soon!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 13, 2013

Stayed here for a much needed weekend away. The rooms can only be described as being both stylish and comfortable. The room was quiet and none of the dreaded city noise creeped it's way in to cause a disturbed nights sleep. The room was on the whole very clean although extra attention was required around the shower area where mold could be seen on the ceiling and around the shower tidy.
Step outside the building and views of the Themes were on offer including Westminster Palace. A 5 minute walk takes you to Vauxhall underground station, 20 minutes the other way and you arrive at the London eye etc. So nicely close to various tourist hotspots if you are good on your pins.
I would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 15, 2013
Dear Guest,

Thank you for taking the time to upload your review.

We are indeed located a few minutes walk from Vauxhall station, as well as some of the major London attractions - including Westminster and the South Bank.

Please rest assured that all your feedback will be acted upon, this is much appreciated.

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 12, 2013

Really nice big room with all the facilities you might need.Wonderful lighting system with lots of light both bright and soft. Excellent bathroom with both bath and good shower.

Beware of the bar putting 12.5% on your drinks bill. It is supposed to be 'voluntary' but they put it on then when you enquire they make a fuss! This is the reason why a Very Good rating has been downgraded by me to average. I hate this basically sharp practice.
Otherwise good staff and the location is good for the Tate.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 15, 2013
Dear Guest,

Thank you for posting your recommendation on TripAdvisor.

I was thrilled to read how much you liked the hotel. With regards to the service charges, please note that those are optional and can be taken off if you opt to do so.

I hope you will choose to stay at Park Plaza Riverbank on your future visits to London!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel
Park Plaza Riverbank London Hotel London
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#173 Luxury Hotel in London
#200 Family Hotel in London
#249 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Reservation Options:
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