Great shame as this hotel is in a good location & has the potential to be good but the staff lack direction/training & they have very poor customer interaction. The regular girl on the check in desk for frequent visitors clearly is not happy in her role. On at least 3 occasions she has provided me with an unsuitable room which I have then had to change. The latest instance was this week when after working a 15 hour day I found myself in a room with 2 single beds - I was too tired to request a move.
The room service food is some of the worst food I have come across - even after providing feedback nothing changes. I only stay here when my agent as no choice but to book me in. My recommendation is to avoid if you can.
Breakfast is no better with at least 3 members of staff tending each table, getting orders wrong & duplicating requests. It's chaos.
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- Also Known As:
- Park Plaza Riverbank London Hotel London
- Park Plaza London
- London Park Plaza
- Riverbank Park Plaza London
- Park Plaza Riverbank London England