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“Fails to improve despite feedback after every visit” 2 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #284 of 1,073 hotels in London
Leeds
Top Contributor
150 reviews 150 reviews
50 hotel reviews
Reviews in 59 cities Reviews in 59 cities
75 helpful votes 75 helpful votes
“Fails to improve despite feedback after every visit”
2 of 5 stars Reviewed April 26, 2013

Great shame as this hotel is in a good location & has the potential to be good but the staff lack direction/training & they have very poor customer interaction. The regular girl on the check in desk for frequent visitors clearly is not happy in her role. On at least 3 occasions she has provided me with an unsuitable room which I have then had to change. The latest instance was this week when after working a 15 hour day I found myself in a room with 2 single beds - I was too tired to request a move.

The room service food is some of the worst food I have come across - even after providing feedback nothing changes. I only stay here when my agent as no choice but to book me in. My recommendation is to avoid if you can.

Breakfast is no better with at least 3 members of staff tending each table, getting orders wrong & duplicating requests. It's chaos.

Room Tip: Ask or a room away from the railway.
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 10, 2013
Thank you for your constructive feedback and the time to share it with us.

Dear CatK2000,

I was really concerned about your comments and I would appreciate if you could send me a personal email with further details. It will greatly increase my ability to take action upon the shortfalls described.

Looking forward to hearing from you.

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
mgarciavao@pphe.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (453)
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London
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 25, 2013

Our room was clean but we could hear the lifts going up and down all night which did disturb us. I would have liked to have a bath but there were only facilities for a shower in our room, we got a cheap deal - hence the view of the railway station.
The hotel on the whole was very good however and I would recommend it.
The food in the Restaurant was very expensive but excellent. Breakfast could have been hotter.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 10, 2013
Dear Emma T,

Thank you for the time to share your experience in Park Plaza Riverbank.

We are glad you enjoyed your stay overall and we appreciate the recommendations and feedback. We will hopefully exceed the expectations upon a next visit!

Sincerely,


Mario Garcia-Vao
Senior Guest Relations Manager
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Oslo, Oslo, Norway
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2013

Park Plaza Riverbank London located about 1-k to London eye. Meaning a quiet place and the walk by the river Thames is a bonus. Ask or buy an upgrade for the river view, a good alternative to " A room in London". if you can have the executive rooms even better with access to executive lounge. Functioning wireless. A must try Chino Latino restaurant. Front office staff, Concierges and crews are friendly and helpful. We shall return...

Room Tip: High floor river view, Get or buy upgrade to executive suites and have access to executive lounge. B...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 10, 2013
Dear Ramon756,

It is great to read about your positive experience with us and thank you for your review.

Our Chino Latino Restaurant is certainly a favorite in the area and we proudly recommend it to all our visitors!

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
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South of England - UK
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 21, 2013

I stay here quite often on my own when working in this part of London and, if I can book in advance, it is very reasonable. The restaurant on the Ground Floor is excellent for a dinner that is different and, if you upgrade to the executive lounge package, it is open for a freshly cooked breakfast which makes a nice change (however, the buffet breakfast in the basement is also good if you don’t want to upgrade)

The staff are friendlier than in some business hotels which can be quite nice if you are travelling alone.

The hotel is beginning to show a bit of wear and tear but it is still one of my favourites.

Room Tip: If you can afford it and are going to be there to take advantage of it a river view is great at nigh...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 10, 2013
Dear OldTopcat,

We appreciate your continued business and the time you have taken to share your views with other travelers online.

Looking forward to many more years welcoming you back!

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed April 20, 2013

Situated right on the bank of the Thames nr Vauxhall it has a good location and the views across to Parliament are quite good and it is relatively easy to get to with bus and tube routes nearby. he hotel is relatively smartly presented but already showing a bit of wear around the edges. Rooms are probably average sized for London but bathrooms are usually quite good with separate bath and shower. It's absolutely fine and well situated for business or tourism. The only downside is that the area immediately around can be a bit desolate.

Room Tip: If you care about a view ask for rooms at front otherwise you get the railway line out of Waterloo w...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, May 10, 2013
Dear 8Ace,

Thank you for your review online. We learn with pleasure that you enjoyed your stay and I am glad to inform you that we are currently in the process of refurbishing and updating our rooms and public areas. We were sorry that we could not exceed your expectations on this occasion.

We look forward to your next visit!

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 20, 2013

Reasonable hotel, south of the city. A 10 minute walk to vauxhall station which was ok, staff were friendly enough. There is not much around there at all, hardly any place you can eat or buy amenities unless you go to the station. Stayed here for £100 pounds per night following last minute deal so can't really complain. Free Internet speed ok, tv great, bathroom fine. Quiet hotel ask for a room away from rail yards.

Stayed April 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, April 22, 2013
Dear Guest,

Thank you for sharing your comments online.

Indeed, we are located a few minutes walk from Vauxhall station, and not far from Central London and all its major attractions too.

I shall look forward to your future visits at Park Plaza Riverbank!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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Exeter, United Kingdom
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 18, 2013

An excellent hotel, good facilities, excellent rooms and good position. Whilst it appears a little out of the way it is just a Ross the river from pimlico and horse ferry road and near to vauxhall. The bar and restaurant have a good ambience and offer a range of good food - hotel prices but ok. The room was great. Plenty of room to work as well as relax. I was offered an upgrade for £7 and this was worth it. The bathroom had bath and separate shower. Everything was clean and well maintained. Staff were friendly and helpful. In addition wi-fi was free. This is a necessity these days and it was good to see that pp have responded. It is a good hotel and one that I will be happy to back to.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, April 22, 2013
Dear Gill,

Thank you for posting your recommendation on TripAdvisor.

I was delighted to read how much you enjoyed your stay with us, thank you for all the good words - especially those towards our staff.

I hope you will choose to stay here on your future visits to London.

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#199 Luxury Hotel in London
#209 Romantic Hotel in London
#222 Family Hotel in London
#238 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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