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Park Plaza Riverbank London: Traveler Reviews

4.0 of 5
18 Albert Embankment, London SE1 7TJ, England
Hotel amenities
Park Plaza Riverbank London
Ranked #229 of 1,081 hotels in London
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1,303 reviews from our community

Traveler rating
    534
    500
    157
    81
    31
See reviews for
Families
151
 
Couples
485
 
Solo
93
 
Business
277
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
1 review
2 helpful votes 2 helpful votes
“good hotel poor view”
4 of 5 stars Reviewed February 26, 2013

went sight seeing with my son in London good place to stay but breakfast was £17 a head felt this was to expensive for us so eat else ware, was very up set with view we stayed on the 9th floor but could not see the ground or the sky as we over looked other windows

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Easytobook.com

Ask Mary N about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
February 28, 2013
Dear Mary N

Thank you for your review online.

I was sorry to read that we did not meet your expectations in regards to the view from your room. We have different room categories in the Hotel and unfortunately not all of them have the same views. For a future visit please do not hesitate to contact us prior to your arrival and we will be glad to offer you a room with one of our fantastic views over the River Thames and Big Ben.

Looking forward to welcoming you back soon!

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atascocita, Texas, United States
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great Riverside View”
3 of 5 stars Reviewed February 25, 2013

Rooms are relatively spacious and quite clean. Staff is friendly and efficient. Stayed in February and despite the fact that is was very cold outside, the room was warm enough that I resorted to opening a window to lower the inside temperature. Fortunately I was not on the side of the hotel near the train tracks. There are some rooms that have a breathtaking view of the river and Parliament but be prepared to pay an upgrade. Food at the Chino Latino Lounge was aweful...try the local restaurants near the hotel. Internet WI-FI was slow and connection dropped frequently. Notified management and got no help.

Room Tip: Ask if your room faces the river or is located over the train track. It can get very loud if the wi...
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Charles N about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
February 28, 2013
Dear Charles N,

Please accept our apologies for the shortfalls described in your review. We appreciate your feedback and would be grateful should you could send me a personal email with further details of your stay. That way I will be able to look into areas that might require attention and avoid experiences like yours.

Nevertheless, I was very happy to read that you had a nice stay overall and you enjoyed the views.

Once again, thank you for your comments and I look forward to hearing from you soon.

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Brilliant stay and breakfast”
5 of 5 stars Reviewed February 25, 2013 via mobile

Dont be taken in by the photos, our three rooms overlooked train tracks. The rooms themselves were modern and clean. Tube stations could have been closer but would stay again. The breakfast was over subscribed so got sent somewhere else.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jakerushy about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
February 28, 2013
Dear jakerushy,

It is our pleasure to read the title of your review and we very much appreciate the time taken to post it.

We are also glad to read you will be returning and we hope will be in the near future!

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester England
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
“Nice Hotel but room air con was out of control!!”
3 of 5 stars Reviewed February 25, 2013

Stayed for one night, and although the bar and restaurant were very pleasant, the hotel room itself was ridiculously hot, so much so that it was difficult to sleep.
The room stat was turned down to 10c but it still kept on heating.
Strangely our friends had the opposite problem and had to be moved at 2am as their room was so cold!
Very strange! Think the hotel needs to get their air con people in to have a look!!
The breakfast was very reasonable although it was taken in a basement room rather than the more pleasant main restaurant.
Although the hotel is slightly out of the way, taxis are always available outside.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by martin1England for London
Ask martin1England about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
February 28, 2013
Dear martin1England

We are very sorry to read about the shortfalls experience upon the room temperature. We do appreciate your feedback and our Engineering team has been advised of this issues for review and action.

In the hope we can welcome you back soon, please do not hesitate to contact me in advance so that I may ensure a wonderful stay.

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
“daughters birthday”
4 of 5 stars Reviewed February 24, 2013

We spent one night at this hotel for my daughters birthday , the service was excellent , the rooms were spotless and we were very satisfied. when we discovered the heating was not working in our room, we were upgraded to a suite very quickly .And the sausages for breakfast were a treat on their own , delicious.


  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Easytobook.com

Ask Graham A about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
March 4, 2013
Dear Graham,

Thank you for sharing your comments.

It was with great pleasure that I read how much you enjoyed your stay on this special occasion.

I appreciate all the good words and I shall look forward to welcoming you back at Park Plaza Riverbank in the future!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza Riverbank London Hotel
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#152 Luxury Hotels in London
#152 Family Hotels in London
#237 Business Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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Park Plaza Riverbank London
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