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Park Plaza Riverbank London: Traveler Reviews

4.0 of 5
18 Albert Embankment, London SE1 7TJ, England
Hotel amenities
Park Plaza Riverbank London
Ranked #229 of 1,081 hotels in London
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1,305 reviews from our community

Traveler rating
    534
    502
    157
    81
    31
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Families
151
 
Couples
486
 
Solo
93
 
Business
278
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Brilliant stay and breakfast”
5 of 5 stars Reviewed February 25, 2013 via mobile

Dont be taken in by the photos, our three rooms overlooked train tracks. The rooms themselves were modern and clean. Tube stations could have been closer but would stay again. The breakfast was over subscribed so got sent somewhere else.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jakerushy about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
February 28, 2013
Dear jakerushy,

It is our pleasure to read the title of your review and we very much appreciate the time taken to post it.

We are also glad to read you will be returning and we hope will be in the near future!

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester England
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
“Nice Hotel but room air con was out of control!!”
3 of 5 stars Reviewed February 25, 2013

Stayed for one night, and although the bar and restaurant were very pleasant, the hotel room itself was ridiculously hot, so much so that it was difficult to sleep.
The room stat was turned down to 10c but it still kept on heating.
Strangely our friends had the opposite problem and had to be moved at 2am as their room was so cold!
Very strange! Think the hotel needs to get their air con people in to have a look!!
The breakfast was very reasonable although it was taken in a basement room rather than the more pleasant main restaurant.
Although the hotel is slightly out of the way, taxis are always available outside.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 5 more reviews by martin1England for London
Ask martin1England about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
February 28, 2013
Dear martin1England

We are very sorry to read about the shortfalls experience upon the room temperature. We do appreciate your feedback and our Engineering team has been advised of this issues for review and action.

In the hope we can welcome you back soon, please do not hesitate to contact me in advance so that I may ensure a wonderful stay.

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
“daughters birthday”
4 of 5 stars Reviewed February 24, 2013

We spent one night at this hotel for my daughters birthday , the service was excellent , the rooms were spotless and we were very satisfied. when we discovered the heating was not working in our room, we were upgraded to a suite very quickly .And the sausages for breakfast were a treat on their own , delicious.


  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Easytobook.com

Ask Graham A about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
March 4, 2013
Dear Graham,

Thank you for sharing your comments.

It was with great pleasure that I read how much you enjoyed your stay on this special occasion.

I appreciate all the good words and I shall look forward to welcoming you back at Park Plaza Riverbank in the future!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Incredible service!”
5 of 5 stars Reviewed February 24, 2013

We stayed at the Park Plaza Riverbank on February 2 and 3, 2012. My husband had a business meeting that week and we decided to take a brief London break beforehand.

We were lodged in the suites part of the building (not their most expensive type of room, though), and maybe this is where the difference lies. Other reviewers seem had a less stellar experience but for us, it was outstanding. Everything was sensational: the bed was super comfy, the bathroom was new, very modern & clean, great toiletries!
We had a sitting area with an ample assortment of TV channels and he was able to watch the Super Bowl which was being directly shown by the BBC!

Their staff was very helpful and kind: they even came in on 2/2 at around 6 PM (when we returned from our sightseeing) to make our bed and clean up the room because we forgot to turn the door light (from red to green) to let them know the room could be entered for housekeeping!Compare THAT to our experience at the Milan hotel! Concierge was knowledgeable and always available for tips on dining and places to go. Definitely a "go back to" place for us.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask cmartigani about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“One word "freezing"”
2 of 5 stars Reviewed February 24, 2013

The hotel looked good but the freezing temperature of the room took all enjoyment out of the stay. It was possible to use the heating system but it wasn't very powerful and took a while to heat my side of the room. I spent the night curled up under the covers shaking. The bathroom was absolutely freezing and should have had underfloor heating.

No lamps or anything in the room. Generally found the lighting inadequate.

Apart from that, as I say the design was nice and the staff were good. Its just for the price the experience could have been a lot better.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Tickledpinkies about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
February 28, 2013
Dear Tickledpinkies,

We appreciate your feedback.

It is with concern that I read your experience as it is far from what we aim to deliver. It would be great if you could spare couple of minutes to send me an email with the room number you stayed in. This way we will be able to look into the ventilation system in that floor and prevent further inconveniences.

Please accept my apologies for any possible disturbance.

Looking forward to hearing from you.

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza Riverbank London Hotel
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#152 Luxury Hotels in London
#152 Family Hotels in London
#237 Business Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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Park Plaza Riverbank London
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