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“daughters birthday” 4 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #286 of 1,073 hotels in London
London
1 review
“daughters birthday”
4 of 5 stars Reviewed February 24, 2013

We spent one night at this hotel for my daughters birthday , the service was excellent , the rooms were spotless and we were very satisfied. when we discovered the heating was not working in our room, we were upgraded to a suite very quickly .And the sausages for breakfast were a treat on their own , delicious.


  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, March 4, 2013
Dear Graham,

Thank you for sharing your comments.

It was with great pleasure that I read how much you enjoyed your stay on this special occasion.

I appreciate all the good words and I shall look forward to welcoming you back at Park Plaza Riverbank in the future!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (453)
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Houston, Texas
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 24, 2013

We stayed at the Park Plaza Riverbank on February 2 and 3, 2012. My husband had a business meeting that week and we decided to take a brief London break beforehand.

We were lodged in the suites part of the building (not their most expensive type of room, though), and maybe this is where the difference lies. Other reviewers seem had a less stellar experience but for us, it was outstanding. Everything was sensational: the bed was super comfy, the bathroom was new, very modern & clean, great toiletries!
We had a sitting area with an ample assortment of TV channels and he was able to watch the Super Bowl which was being directly shown by the BBC!

Their staff was very helpful and kind: they even came in on 2/2 at around 6 PM (when we returned from our sightseeing) to make our bed and clean up the room because we forgot to turn the door light (from red to green) to let them know the room could be entered for housekeeping!Compare THAT to our experience at the Milan hotel! Concierge was knowledgeable and always available for tips on dining and places to go. Definitely a "go back to" place for us.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 24, 2013

The hotel looked good but the freezing temperature of the room took all enjoyment out of the stay. It was possible to use the heating system but it wasn't very powerful and took a while to heat my side of the room. I spent the night curled up under the covers shaking. The bathroom was absolutely freezing and should have had underfloor heating.

No lamps or anything in the room. Generally found the lighting inadequate.

Apart from that, as I say the design was nice and the staff were good. Its just for the price the experience could have been a lot better.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, February 28, 2013
Dear Tickledpinkies,

We appreciate your feedback.

It is with concern that I read your experience as it is far from what we aim to deliver. It would be great if you could spare couple of minutes to send me an email with the room number you stayed in. This way we will be able to look into the ventilation system in that floor and prevent further inconveniences.

Please accept my apologies for any possible disturbance.

Looking forward to hearing from you.

Best regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Mgarciavao@pphe.com
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London, United Kingdom
Top Contributor
93 reviews 93 reviews
73 hotel reviews
Reviews in 54 cities Reviews in 54 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed February 24, 2013

We booked a room via Lastminute and got a really good rate for an Executive Room.

The room was more than we expected with lovely bathroom, plenty of wardrobe space, very comfy bed, flat screen TV and a lot of space generally.

We've stayed at both of the other Park Plaza's (which are about 20 mins walk away), and prefer this hotel although you are therefore 20 mins further away from the London Eye for example.

Breakfast was busy but supplied a good selection of food all served in a basement room with no windows which is kind of strange; mostly English breakfast choices but a wide selection of pastries also.

Our room was sideways on to the river so we could just about see the Thames but there are riverfront rooms if you want them.

Reception staff were excellent: very friendly and went out of their way to make us feel welcome and offered an efficient check out service.

We would recommend this hotel but be aware you are a little way out of central London and it will involve either walking or tube travel to get to the centre. Not a big deal but it's not very near to the tube.

We really enjoyed our stay and would probably stay here again.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, February 28, 2013
Dear Timgin,

It’s great to read about your pleasant experience and we thank you for taking the time to share it. We are also glad to read you have made us yoru preferred hotel in the area and we look forward to your next visit.

Sincerely,
Mario Garcia-Vao
Senior Guest Relations Manager
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Cardiff
Top Contributor
155 reviews 155 reviews
34 hotel reviews
Reviews in 50 cities Reviews in 50 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed February 23, 2013

Stayed on the 9th floor with a direct view of Vauxhall Station. Great if you are a train buff not so good if you want a long night of undisturbed sleep. Personally, I love transport so it didn't bother me but beware they run till 11:30 and start again at 5. So if they give you 905 or 903 unless like me you don't mind looking at 6 lanes of the London Transport Network, ask for a front facing room of the Houses of Parliament. What was not good was the thickness of the walls. Ok, Hotel can't do much about it now, but I heard chapter and verse of a couples discussion and they weren't shouting. But it needs soundproofing - all of a sudden the trains didn't seem that bad. Bathroom was nice with a separate shower. Room is quite well appointed and quite chic. Gym is functional but acceptable. Breakfast likewise and Staff are pleasant. Without the noise it would be 4 rated or even maybe a 5 but if you can't sleep what's the point of staying at a hotel?

Room Tip: Ask for a River view
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, February 28, 2013
Dear spongesdad,

Thank you for your review. We are terribly sorry to read about the noise coming into your room and we apologize for any possible disturbance. Rest assured we have put a lot of effort in preventing this with different noise isolations and I will pass this on to our Engineering team to ensure the measures are in place.

It was great however to read you enjoyed the rest of the facilities and we hope you will be back soon.

Kind regards
Mario Garcia-Vao
Senior Guest Relations Manager
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Sheffield, United Kingdom
Top Contributor
78 reviews 78 reviews
19 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed February 23, 2013

The Hotel is nice and clean and has a modern air about it, certainly in the public areas, our room (which was a disabled room) was adequate for the time we spent in it, although overlooked the rail tracks the double glazing kept the noise out.
The bathroom featured a walk in shower which shed water everywhere, so had to use towels all over the floor to mop up, it was apparent that, had we been disabled that the two hooks provided for the towels while showering would be beyond our reach, which would seem a poor design.
The room was booked as a superior deluxe and as this is down as a four star hotel, i wouldnt have classed it as a superior deluxe..

It is in a good location, near to westminster and the city

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, February 24, 2013
Dear Guest,

We appreciate the time you have taken to write about your experience.

I do understand your concerns and I apologize for any inconvenience caused. In order to clarify the details of the booking I would appreciate should you send me an email to the address listed below. This way I will be happy to look into the case personally and resolve any possible miscommunication during the reservation process.

This notwithstanding I was glad to learn you had a pleasant stay overall and I look forward to hearing from you.

Kind regards,

Mario Garcia-Vao
Senior Guest Relations Manager
mgarciavao@pphe.com
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Oxford, United Kingdom
Senior Contributor
38 reviews 38 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 22, 2013

Back in August I wrote a less than complimentary review of this hotel and vowed never to return. I was contacted by Mario Garcia-Vao, Guest relations manager, who apologised and wanted to hear my concerns and put right a stay that I should have enjoyed in the first place. We decided to give the hotel another go, it was also my wife's birthday celebration and so see what if anything had been done at the hotel. It seems the staff had changed, no sign of the dreadful reception manager from our first visit with a couple of trainees on reception, both very courteous and professional. The concierge staff were friendly and helpful. Our executive room was on the 10th floor, far away from the trains, overlooking the river, Houses of Parliament and Big Ben, a lovely view. Balloons, a card and a bottle of wine awaited us in the room for my wife, wishing her a Happy Birthday. We were returning guests and they did make an effort for us, but also we noticed a complete change in the attitude of the staff compared to our first visit, and I have to give credit to Mario as most managers reading negative reviews will simply ignore them but that he responded and wanted to put right which is a credit to his profession and to the Park Plaza brand. There were a couple of hiccups but nothing worth mentioning and no where near the scale as before but we did have a lovely stay and will now consider future stays at the Riverbank - our faith so far has been restored.

Room Tip: Higher the floor the better particularly facing the river side. Rooms ending 47, 45, 43, 41, 39 will...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#200 Luxury Hotel in London
#211 Romantic Hotel in London
#219 Family Hotel in London
#238 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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