Back in August I wrote a less than complimentary review of this hotel and vowed never to return. I was contacted by Mario Garcia-Vao, Guest relations manager, who apologised and wanted to hear my concerns and put right a stay that I should have enjoyed in the first place. We decided to give the hotel another go, it was also my wife's birthday celebration and so see what if anything had been done at the hotel. It seems the staff had changed, no sign of the dreadful reception manager from our first visit with a couple of trainees on reception, both very courteous and professional. The concierge staff were friendly and helpful. Our executive room was on the 10th floor, far away from the trains, overlooking the river, Houses of Parliament and Big Ben, a lovely view. Balloons, a card and a bottle of wine awaited us in the room for my wife, wishing her a Happy Birthday. We were returning guests and they did make an effort for us, but also we noticed a complete change in the attitude of the staff compared to our first visit, and I have to give credit to Mario as most managers reading negative reviews will simply ignore them but that he responded and wanted to put right which is a credit to his profession and to the Park Plaza brand. There were a couple of hiccups but nothing worth mentioning and no where near the scale as before but we did have a lovely stay and will now consider future stays at the Riverbank - our faith so far has been restored.

Stayed just the one night, B&B in this Park Plaza. Had good expectations as my colleagues had stayed there regularly & recommended it.

The room had a thermostat that did nothing, seemingly keeping the room at about 25+ degrees. This led to one of the worst night's sleep I've had. Went down to breakfast, given a table but not offered a hot drink by the waiting staff.

Also found that the lifts are ethier insufficient for a hotel of this size, or just badly setup. Waited minutes for lifts in the morning.

Mentioned all of this upon check out, front of house didn't know what to make of poor feedback so simply said sorry & sent me on my way.

There are better hotels in the area for roughly the same amount of money, I'd recommend finding one of them!

This is a good quality hotel.

There is a small gym which is more for aerobic exercise as the weights are limited and tends to get busy around 6ish.

I stayed for 2 nights during which I ate in the hotel and the food was of a very good standard.

I had breakfast included in my room price and was seated in the basement breakfast area....the breakfast selection was a little lacking but was ok.

I understand that there are some executive suites on the top floors which I would imagine are very nice as I had a standard room which was very comfy, clean and had everything i needed (plenty of towels, iron, kettle etc...). I had also asked for a quiet room which I was provided with and so had a good nights sleep.

The views from the hotel were amazing and the staff were very attentive although they werent as friendly as staff at other hotels ive stayed in (which makes a big difference when working away from home)

Overall a good quality hotel with good access to London via the tube (or even by foot on a nice day). I will definitely be staying here again

Me and my boyfriend stayed in this hotel after staying in London last year, last year we stayed in the one up the road from this one, Park Plaza Westminster. Personally we both found that the Westminster hotel was much plusher than what this one seemed to look like online, as we looked at pictures before we booked. Also other things disappointed us, such as having no kettle in our room, it's pety i know, but we had one in the room we had in Westminster, it was just nice to have one. The room was also not as nice, we chose the same type of room to be sure it was the same experience as last time, but the decoration wasn't as nice as what we had at Westminster unfortunately.

Sadly another bad point about this hotel was the thin walls. I was surprised at how thin they were to be honest, and it just so happened that we had incredibly selfish neighbors next door to us. We stayed for 3 nights in this hotel and for the first 2 they were also there, i know it's not the hotel's fault but the couple that were next door was really rowdy, they played music at all hours, waking me and my boyfriend up several times at around 4am (both mornings), this was either because they were arguing, dancing & drinking, smoking ( i smelt smoke through the vents) or.. "getting close" to each other, or all of the above. One way to avoid being bothered by the last one would be to avoid having the huge headboards on the wall in the same place the room next door has theirs, we were able to feel every time they moved on their bed, annoying is not even the word for that. But again, the way these people acted weren't Park Plaza's fault, it was just a shame, it spoilt it for us really.

But anyway the hotel was great other than this, the breakfast variety was great! We didn't chose a bed and breakfast option last year but we're glad we did this time because there was such a range and it was all really nice, fresh and it was frequently being replaced, nice and fresh is always a good thing to see! The staff at reception were always friendly, the staff in the restaurants could have been more polite but they weren't massively rude. The staff in the bars were also nice too. The snacks they serve with the cocktails though! So spicy!!! Haha.

All in all, we had a really good time, the neighbors spoilt it for us, but that's just unlucky for us really! I feel sorry for everyone else who was on our floor too because we heard commotion from others at the early hours of the morning asking them to be quiet, but oh well! Thank god for ear plugs!!

I recommend this hotel, but personally i'd probably stay at the Westminster one if i was to go again and stick with their branch of hotels, mainly because it's more conveniently closer the things me and my boyfriend need when we're there.

Hope this helps anyone looking into going to this hotel!