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Park Plaza Riverbank London: Traveler Reviews

4.0 of 5
18 Albert Embankment, London SE1 7TJ, England
Hotel amenities
Park Plaza Riverbank London
Ranked #229 of 1,080 hotels in London
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1,300 reviews from our community

Traveler rating
    532
    499
    157
    81
    31
See reviews for
Families
150
 
Couples
484
 
Solo
93
 
Business
276
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Stratford-upon-Avon, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Good hotel”
4 of 5 stars Reviewed December 31, 2012

Stayed for one night - everything was great - apart from a small problem in the bar - but they sorted this out on our bill in the morning. There had been a big party - and as a result breakffast took a while as we had to wait 10 minutes to get seated -but the staff handled the situation well. We left our bags there for the day before we leftwith the concierege and picked them up later - no problem .

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
January 3, 2013
Dear Guest,

Thank you for posting your feedback on TripAdvisor.

It is with pleasure that I read about your great stay with us, and I hope we will get the chance to be your hosts again very soon!

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Good Central Location on River Thames”
4 of 5 stars Reviewed December 29, 2012

My second stay at the hotel over the last couple of years. Great central London location on River Thames near Westminister. Good location for exploring the South Bank.

Hotel is high standard - decor and ambience.

There is plenty going on in the hotel, and a good bar and restaurants. The bedrooms and bathrooms are very clean and good quality furniture - very modern feel.

I had 1 slight issue during the stay and the hotel manager resolved it completely to my satisfaction - so no complaints at all. Would recommend this hotel.

Room Tip: Floors 10 and 11 are executive rooms
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 9 more reviews by grizzly147 for London
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
December 31, 2012
Dear Guest,

I appreciate your feedback, thank you!

As you mentioned, we the hotel is situated just by the river and is within commutable distance to the Southbank, Westminster, and all major London attractions.

I hope you will chose Park Plaza Riverbank upon your next visit.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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Newcastle, UK
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Good location”
4 of 5 stars Reviewed December 29, 2012

Good hotel for Central London sometimes offering really good rates. Rooms were really quiet and was within walking distance back to Westminister. I used the hotel when at meetings in Elephant and Castle so that was OK.

Restaurant was not exactly to my taste but that might just be me as it was not my preference.

Breakfast was nice, although for some reason I was not allowed to eat breakfast in the main hotel restaurant and was sent to the basement restaurant instead. Maybe because I was on a cheaper rate so not allowed to eat in main restaurant? Not sure. Not fussed as the basement reataurant was ok, but it would be helpful to have this explained when you check-in. .

I would use this hotel again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
December 31, 2012
Dear Guest,

Thank you for your good review.

Indeed, we do have two restaurants serving breakfasts - that location depends on the package you had included in your rate or opted for at check-in.

Please do not hesitate to ask for more details at Reception upon your next visit or email me on mhille@pphe.com should you require any further assistance.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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Brighton, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Sadly the hotel did not meet our expectations”
1 of 5 stars Reviewed December 29, 2012

We live in Sussex and had booked in for one night at the Park Plaza Riverside Executive Room with river view and breakfast. It was a poor experience with equally poor customer service.
1. Despite booking a river view we were given an inside room with no view.
2. We asked to change rooms, but customer service did not come back to us at all.
3. The room was dark and noisy, as the lift was very noisy and we could hear all 4 lifts clearly whenever they moved floors. This kept us awake al night.
4. Breakfast was equally poor. We waited 15 minute to be seated and there was very limited food and the food was not good quality. When we had a table we waited 20 minutes for tea, despite asking two waitresses. There was no fruit juice glasses and there were no plates for the hot food for 15 minutes.
5. The manager called us when we complained for a third time. He was clearly not interested and made us feel as if we were bothering him. He made a vague non-specific promise of a better room for a future visit. I said we would not be going back to a park plaza hotel.
6. We were with good friends from the USA, and we were embarrassed taking them with us to this hotel.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great Location and View”
5 of 5 stars Reviewed December 28, 2012

My flight arrived early in the morning and I was able to put my luggage in storage. They have locked room next to the concierge desk. They would have checked me early if the room type I reserved was available that early. I appreciate that they checked and were willing to check me in, in the morning. I reserved a executive room with river view. The view was amazing and worth the extra. Room was clean and modern with everything that I needed for my stay. Hotel is in a great location. I like to walk and was able to walk to all the major sights in central London.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
December 31, 2012
Dear Guest,

Thank you for taking the time to post your comments on TripAdvisor.

It is with great pleasure that I read how much you enjoyed one of our Executive Riverview rooms.

And as you rightly noticed - it is no problem to store luggage at the hotel on the day of arrival / departure.

I shall be looking forward to your next visit!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza Riverbank London Hotel
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#138 Family Hotels in London
#150 Luxury Hotels in London
#237 Business Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Park Plaza Riverbank London
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