My second stay at the hotel over the last couple of years. Great central London location on River Thames near Westminister. Good location for exploring the South Bank.

Hotel is high standard - decor and ambience.

There is plenty going on in the hotel, and a good bar and restaurants. The bedrooms and bathrooms are very clean and good quality furniture - very modern feel.

I had 1 slight issue during the stay and the hotel manager resolved it completely to my satisfaction - so no complaints at all. Would recommend this hotel.

Good hotel for Central London sometimes offering really good rates. Rooms were really quiet and was within walking distance back to Westminister. I used the hotel when at meetings in Elephant and Castle so that was OK.

Restaurant was not exactly to my taste but that might just be me as it was not my preference.

Breakfast was nice, although for some reason I was not allowed to eat breakfast in the main hotel restaurant and was sent to the basement restaurant instead. Maybe because I was on a cheaper rate so not allowed to eat in main restaurant? Not sure. Not fussed as the basement reataurant was ok, but it would be helpful to have this explained when you check-in. .

I would use this hotel again.

We live in Sussex and had booked in for one night at the Park Plaza Riverside Executive Room with river view and breakfast. It was a poor experience with equally poor customer service.
1. Despite booking a river view we were given an inside room with no view.
2. We asked to change rooms, but customer service did not come back to us at all.
3. The room was dark and noisy, as the lift was very noisy and we could hear all 4 lifts clearly whenever they moved floors. This kept us awake al night.
4. Breakfast was equally poor. We waited 15 minute to be seated and there was very limited food and the food was not good quality. When we had a table we waited 20 minutes for tea, despite asking two waitresses. There was no fruit juice glasses and there were no plates for the hot food for 15 minutes.
5. The manager called us when we complained for a third time. He was clearly not interested and made us feel as if we were bothering him. He made a vague non-specific promise of a better room for a future visit. I said we would not be going back to a park plaza hotel.
6. We were with good friends from the USA, and we were embarrassed taking them with us to this hotel.

My flight arrived early in the morning and I was able to put my luggage in storage. They have locked room next to the concierge desk. They would have checked me early if the room type I reserved was available that early. I appreciate that they checked and were willing to check me in, in the morning. I reserved a executive room with river view. The view was amazing and worth the extra. Room was clean and modern with everything that I needed for my stay. Hotel is in a great location. I like to walk and was able to walk to all the major sights in central London.