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“What a lovely stay” 4 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #257 of 1,071 hotels in London
Huddersfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“What a lovely stay”
4 of 5 stars Reviewed December 23, 2012

I stayed here with my family for a weekend and found the hotel to be very good value for money. It was in a great location meaning it wasn't far to walk to see the main sights and whilst we didn't use it, there was a tube station nearby. The staff here were very friendly and helpful which always makes a stay more pleasant. The room was very clean and comfortable with good quality complimentary goods available to use.
The only downside of this stay was with the breakfast. There wasn't enough seating for the guests meaning we had to queue for quite a while and although it was a peak time for breakfast I found this to be quite annoying. I also didn't really feel the it was worth the money as they did run out of certain things on the English breakfast.
However, I would not let this put me off staying here again. Maybe next time I would just order to have the breakfast in my room.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 24, 2012
Dear Guest,

Thank you for taking the time to post your review.

I am happy to read that you found the location convenient and the bedroom comfortable.

Please rest assured that we will act on your feedback to improve our service in future.

I look forward to welcoming you upon your next trip to London!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dublin
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 22, 2012

Stayed at this hotel for a conference. Room was modern and spacious with a lovely view of the Thames. Staff were for the most part helpful and Breakfast was fine, but was not impressed by the lunch buffet. Didn't get the chance to look around much on this visit, but the hotel is a short walk along the embankment to the London eye, Big Ben and the houses of parliament. Not much in the way of restaurants and bars, or shops, in this area - seems to be more of a business district.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 23, 2012
Dear Guest,

Thank you for posting your comments.

I was thrilled to read your good words towards our staff - this sort of feedback is always of great value to us.

I do hope you will get the chance to visit us again some time soon.

Yours sincerely,

Maciej Hille
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, UK
Top Contributor
55 reviews 55 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 21, 2012

This hotel is located on Albert Embankment with views of the Houses of Parliament and near to many of the big sites. It is also very close to Tate Britain just across the water which was where we were headed.
The lobby and entrance hall is very large and impressive - it is a very big hotel. The receptionist was very friendly and helpful when I checked in.
We were in a standard double room on floor 9 which was well kitted out and comfortable. No view but we didn't expect one. Carpet slightly worn in the room but otherwise in good condition.
Couple of tiny problems: I was asked if I wanted to leave my credit card details on arrival so that I could add restaurant bills etc and I opted to pay as we went along. However I discovered when I reached the room that you couldn't get into the fridge unless you had left the credit card details first. Had to return to reception to do this. Once into the fridge, there was a tiny space for your own things and the fridge was computerised so that anything removed was somehow registered (including anything that you had put in). The other minor problem was that our room key deactivated itself twice for no apparent reason which required another return to reception.
Full English breakfast from the buffet was very good.
Overall enjoyed our stay at the hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 23, 2012
Dear Guest,

Thank you for posting your review on TripAdvisor.

Indeed, we are located near to Tate Modern, as well as within commutable distance to all major London's attractions.

I appreciate your feedback, please rest assured that it has been forwarded to the relevant managers and we will action on it to improve our offering.

I look forward to welcoming you back at Riverbank again in future!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 20, 2012

This hotel is really a slightly older and more distant version of the wonderful Park Plaza Westminster Bridge. Consequently it tends to be priced accordingly and that makes it excellent value for money if you don't mind being a little further from the city centre. I stayed in the week room only for £106 and was upgraded as a Club Carlson member to a very nice and spacious suite. Everything in the room was clean, neat & tidy as I have come to expect from this hotel brand.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 23, 2012
Dear Guest,

Thank you for taking the time to review us online.

I am glad to read that you enjoyed your stay and that we met your expectations on this occassion.

I hope to see you again very soon!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
77 reviews 77 reviews
51 hotel reviews
Reviews in 48 cities Reviews in 48 cities
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed December 20, 2012

I made a last minute booking to grab a good nights sleep before important meetings the next day in London. At £219 excl breakfast this was expensive and I was told that this was a 4/5 star hotel.

I did not sleep at all due to extremely loud train noise just outside my bedroom window, It appeared that a train was passing every 50 seconds reducing to every 5 minutes in the small hours puntuated with the occasional train horn. It was a disaster and when I requested a room change the manager advised that the hotel was fully booked and next time they would try and do better and put me on the other side of the hotel.

This hotel is clearly 2 to 3 stars and should never have been built right next to the main line from Waterloo station.

IF YOU WANT TO SLEEP THEN DO NOT COME TO THIS HOTEL!

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed December 19, 2012 via mobile

This is a fantastic hotel in the Vauxhall area of London. It is just 5 minutes walk from Vauxhall tube station.

The hotel is modern, clean, comfortable and welcoming. You are met by a doorman and concierge assist with your luggage. Nice touches.

We usually stay in a standard room which is fine, but this time we stayed in a Riverview Suite which was awesome. The living room was very large with a settee, desk and sideboard along with a mini bar, DVD player and large flat screen TV. The bathroom was wonderful with a great shower and Elemis toiletries and bathrobes/slippers.

The bedroom had a large comfortable bed, ample wardrobe space and a DVD player and large TV.

The view out of the windows was lovely. It looked out over the Thames, Big Ben, The London Eye and many other great buildings and landmarks. I could have sat and whiled the day away just looking at the view.

We had breakfast in the Chino Latino restaurant and this was great. Buffet style continental selection and juices along with a hot breakfast choice from the menu freshly cooked for you.

Stayed December 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, England, United Kingdom
1 review
5 of 5 stars Reviewed December 18, 2012

Staff went put of way o make our stay brilliant. Made sisters birthday special with cakes, wine, cards and balloons. Excellent location lovely walk along embankment to the centre. Spotlessly clean hotel. Excellent breakfast. Would definitely stay again and recommend.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MaciejHille, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 19, 2012
Dear Guest,

Thank you for posting your recommendation on TripAdvisor.

It is with pleasure that I read how much you and your sister enjoyed your stay at Park Plaza Riverbank.

I hope we will get the chance to be your hosts upon your next visit to London!

Yours sincerely,

Maciej Hille
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel
Park Plaza Riverbank London Hotel London
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#173 Luxury Hotel in London
#200 Family Hotel in London
#249 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Reservation Options:
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