Second time staying here and booked 2 rooms one for my friend visiting from Australia who recently got engaged. Tried to get an upgrade but nothing available. Went to rooms my friends had a cot in it which they hadn't been bothered to take out.. Painters right outside our door not really what you want to see. It wasn't until we had returned to our room after a day out we realised how hot our room was (930) we tried turning it down and completely off but there was still heat coming out! Despite ringing reception they said they will speak to engineer but heard nothing.. Called back as was trying to get ready but heat was unbearable so the guy said he will ring engineer now an call me back (he did eventually) told me that there's nothing he can do as its winter it's only programmed to blow out hot air which was rubbish as my friends room was so much cooler! They said engineer was not coming an they would send a fan up... The engineer turned up (polish man) opened the ceiling could tell he wasn't doing anything an then opened my window wide, I still asked for a fan an he was quite rude about it an asked why i needed a fan, The fan come and it was one of them heaters which was not cold at all!! Explained if the rooms still hot when I get back I want to change rooms.. To my avail when I returned back it was hotter than ever an I asked to move rooms! Told them to come up as it seemed like they did not believe me! Was finally moved to a room on 5th floor past midnight which was cooler thankfully but was twin bed an had a line across the tv no iron an marks on the floor!
Thought they would have offered breakfast for all the trouble we had but got nothing.. Really disappointed this time round an will not be returning even concierge man quite rude compared to the last guy...
If any of you get offered room 930 decline straight away!
I work in travel an will defiantly not be recommending this hotel after experience we had