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Park Plaza Riverbank London: Traveler Reviews

4.0 of 5
18 Albert Embankment, London SE1 7TJ, England
Hotel amenities
Park Plaza Riverbank London
Ranked #229 of 1,081 hotels in London
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1,301 reviews from our community

Traveler rating
    533
    499
    157
    81
    31
See reviews for
Families
151
 
Couples
484
 
Solo
93
 
Business
276
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Gone down hill”
2 of 5 stars Reviewed December 2, 2012 via mobile

Second time staying here and booked 2 rooms one for my friend visiting from Australia who recently got engaged. Tried to get an upgrade but nothing available. Went to rooms my friends had a cot in it which they hadn't been bothered to take out.. Painters right outside our door not really what you want to see. It wasn't until we had returned to our room after a day out we realised how hot our room was (930) we tried turning it down and completely off but there was still heat coming out! Despite ringing reception they said they will speak to engineer but heard nothing.. Called back as was trying to get ready but heat was unbearable so the guy said he will ring engineer now an call me back (he did eventually) told me that there's nothing he can do as its winter it's only programmed to blow out hot air which was rubbish as my friends room was so much cooler! They said engineer was not coming an they would send a fan up... The engineer turned up (polish man) opened the ceiling could tell he wasn't doing anything an then opened my window wide, I still asked for a fan an he was quite rude about it an asked why i needed a fan, The fan come and it was one of them heaters which was not cold at all!! Explained if the rooms still hot when I get back I want to change rooms.. To my avail when I returned back it was hotter than ever an I asked to move rooms! Told them to come up as it seemed like they did not believe me! Was finally moved to a room on 5th floor past midnight which was cooler thankfully but was twin bed an had a line across the tv no iron an marks on the floor!
Thought they would have offered breakfast for all the trouble we had but got nothing.. Really disappointed this time round an will not be returning even concierge man quite rude compared to the last guy...
If any of you get offered room 930 decline straight away!
I work in travel an will defiantly not be recommending this hotel after experience we had

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask charl-anson about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
December 10, 2012
Dear Guest,

Thank you for sharing this valuable feedback with us.

It is very concerning to read your comments in regards to the service provided as it falls out of the high standards we aim to provide. Please accept my most sincere apologies on behalf of the team for the short comes experienced.

In order to rectify this and hopefully reach a satisfactory agreement where you would give us a future opportunity, I would kindly ask you to send me a personal email to the address listed in the signature. Further details of your booking would also greatly increase my ability to ensure situations like the one related do not reoccur.

Regardless of your response to my request, please rest assured your comments are heard and valued, being the feedback of our guests a great tool to continuously improve our service and product throughout.

Looking forward to hearing from you.

Yours sincerely,

Mario Garcia-Vao
Senior Guest Relations Manager
mgarciavao@pphe.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Smart helpful and a great location”
4 of 5 stars Reviewed December 1, 2012

This hotel was fine and definitely a good choice for the South Bank, London Eye, Westminster end of things. It is right on the Albert Embankment. The bar on the boat opposite is also worth checking out. Quite quirky. The free wifi was appreciated as was the staff member who sought me out a sewing kit and delivered it to me over breakfast when two buttons went flying off my new shirt (be glad I am not reviewing Racing Green!). The breakfast was pretty standard. I wasn't paying so difficult to comment on value. I would certainly consider again though. Service generally excellent were it not for the guy at check out who I think had probably just worked too long a shift and seemed somewhat grumpy and mechanical. Maybe he was just not a morning person. Cant be an easy job.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by Plantmeingarden for London
Ask Plantmeingarden about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
December 10, 2012
Dear Guest,

Thank you for taking the time to review your recent experience at Park Plaza Riverbank.

Please accept my apologies on behalf of the team for the check out situation. Although I will be sharing this with the Front Office team, your understanding is very much appreciated.

We are happy to read in any case that you had an enjoyable stay and our staff went out of their way to meet your needs with the sewing kit.

We are also glad to learn you will be thinking of us on a future trip to London and we look forward to it.

Kindest regards,

Mario Garcia-Vao
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford on Avon
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Great hotel in London”
5 of 5 stars Reviewed November 30, 2012

I have regular trips to London for business, and after trying many hotels in the Westminster area, am very happy to have found the Riverbank. This is smart, clean, quiet and good value. The breakfast is great, as is the service.

My favorite in London.

Room Tip: River view is fantastic
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MaraRafiki about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
December 10, 2012
Dear Guest,

Your review and positive comments are very much appreciated.

It is also great to read that you found our Hotel up to your needs and you will be hopefully using us for many future visits.

Looking forward to a continued relationship.

Sincerely,

Mario Garcia-Vao
Senior Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Good location, smart hotel”
4 of 5 stars Reviewed November 29, 2012 via mobile

Stayed here for one night midweek, great location - very close to vauxhall and the south bank. Room was well equipped and quiet, breakfast the next morning was good; plenty of choice. Nice smart hotel.

Stayed November 2012, traveled on business
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See 2 more reviews by Lauren W for London
Ask Lauren W about Park Plaza Riverbank London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Decent place to stay”
4 of 5 stars Reviewed November 28, 2012 via mobile

Stayed there during my business trip. Overall experience is very good. Nice interiors. Clean and tidy room. Free wifi included. Location is good (close to MI6 HQ!). Friendly staff. Really decent place to stay.

Was this review helpful? Yes
Ask lisu83 about Park Plaza Riverbank London
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review
December 10, 2012
Dear Guest,

Thank you for your online review following your recent stay with us.

We are glad to read that you found the room and facilities including the free wifi internet up to your needs.

We hope we will welcome you back in the near future.

Kindest regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Park Plaza Riverbank London

Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza Riverbank London Hotel
Riverbank Park Plaza
Riverbank Plaza Hotel
Riverbank Plaza
Park Plaza Riverbank
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England
Address: 18 Albert Embankment, London SE1 7TJ, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#138 Family Hotels in London
#150 Luxury Hotels in London
#237 Business Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Park Plaza Riverbank London
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