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“Smart helpful and a great location” 4 of 5 stars
Review of Park Plaza Riverbank London

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Park Plaza Riverbank London
4.0 of 5 Hotel   |   18 Albert Embankment, London SE1 7TJ, England (Waterloo / South Bank / Southwark)   |  
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Ranked #323 of 1,066 Hotels in London
Bristol, United Kingdom
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
“Smart helpful and a great location”
4 of 5 stars Reviewed December 1, 2012

This hotel was fine and definitely a good choice for the South Bank, London Eye, Westminster end of things. It is right on the Albert Embankment. The bar on the boat opposite is also worth checking out. Quite quirky. The free wifi was appreciated as was the staff member who sought me out a sewing kit and delivered it to me over breakfast when two buttons went flying off my new shirt (be glad I am not reviewing Racing Green!). The breakfast was pretty standard. I wasn't paying so difficult to comment on value. I would certainly consider again though. Service generally excellent were it not for the guy at check out who I think had probably just worked too long a shift and seemed somewhat grumpy and mechanical. Maybe he was just not a morning person. Cant be an easy job.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 10, 2012
Dear Guest,

Thank you for taking the time to review your recent experience at Park Plaza Riverbank.

Please accept my apologies on behalf of the team for the check out situation. Although I will be sharing this with the Front Office team, your understanding is very much appreciated.

We are happy to read in any case that you had an enjoyable stay and our staff went out of their way to meet your needs with the sewing kit.

We are also glad to learn you will be thinking of us on a future trip to London and we look forward to it.

Kindest regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,309 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (512)
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Stratford on Avon
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 30, 2012

I have regular trips to London for business, and after trying many hotels in the Westminster area, am very happy to have found the Riverbank. This is smart, clean, quiet and good value. The breakfast is great, as is the service.

My favorite in London.

Room Tip: River view is fantastic
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 10, 2012
Dear Guest,

Your review and positive comments are very much appreciated.

It is also great to read that you found our Hotel up to your needs and you will be hopefully using us for many future visits.

Looking forward to a continued relationship.

Sincerely,

Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed November 29, 2012 via mobile

Stayed here for one night midweek, great location - very close to vauxhall and the south bank. Room was well equipped and quiet, breakfast the next morning was good; plenty of choice. Nice smart hotel.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed November 28, 2012 via mobile

Stayed there during my business trip. Overall experience is very good. Nice interiors. Clean and tidy room. Free wifi included. Location is good (close to MI6 HQ!). Friendly staff. Really decent place to stay.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 10, 2012
Dear Guest,

Thank you for your online review following your recent stay with us.

We are glad to read that you found the room and facilities including the free wifi internet up to your needs.

We hope we will welcome you back in the near future.

Kindest regards,

Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
doncaster
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 27, 2012

We stayed here on Saturday night the hotel was very busy , check in was quick the staff were very pleasant giving us all the information we needed.Our room was at the back,never heard the trains which after reading reviews thought this may be a problem. We had full English breakfast which was good no waiting to be seated, the restaurant was quiet but we ate at 8am.Overall a very nice hotel,good location,will use this hotel again.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 10, 2012
Dear Guest,

It is with great pleasure that we read your comments after your stay and we thank you for taking the time to share them with other travellers online.

In addition to that, we are glad to learn that you had such a positive experience regardless of the hotel being busy over the weekend.

We look forward to your next visit!

Kindest regards,
Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
northern italy
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 25, 2012

Have been there during WTM and had a great stay. Nice location, well designed hotel, very good breakfast and a nice bar. London eye is just around the corner. London tube station just
6 walking minutes away

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 10, 2012
Dear Guest,

Thank you for making us your preferred Hotel in London for the duration of that remarkable event and we are happy to read you had a pleasant stay.

We also very much appreciate your feedback and we look forward to welcome you again when your travels bring you back to the area.

Sincerely,
Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield UK
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 23, 2012

I've stayed here twice recently and the staff were great both times. Very professional , friendly and welcoming. First time I had room service and it was pretty poor but following my feedback the manager upgraded me for my next stay to a fabulous exec room and the room service was much better. Thanks to M. Hille! Rooms are spotless, spacious, good tv, nice products in the bathroom. Showers v powerful. Views (if you get a river view) are fantastic. You can walk to the Westminster and the Houses of Parliament in around10 minutes. Breakfast - good selection, my only gripe is that the fried eggs leave something to be desired. Otherwise, good selection. Room service is swift , but note that they charge 12% service on that.

Room Tip: High floor and facing the river - fab views
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarioGarcia-Vao, Guest Relations Manager at Park Plaza Riverbank London, responded to this review, December 10, 2012
Dear Guest,

Thank you for taking the time to review your last stay with us.

I read with great pleasure that after a previous unfortunate experience, you have given us the opportunity to redeem ourselves in to your eyes and show you the true Park Plaza Riverbank hospitality. I am also glad to learn that part of my team helped to create this positive experience and I will personally congratulate him.

We really look forward to welcome you many more times in the future.

Sincerely,
Mario Garcia-Vao
Senior Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Riverbank London

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#215 Luxury Hotel in London
#224 Business Hotel in London
#237 Romantic Hotel in London
#275 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Riverbank London 4*
Number of rooms: 395
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Also Known As:
Park Plaza Riverbank London Hotel London
Park Plaza London
London Park Plaza
Riverbank Park Plaza London
Park Plaza Riverbank London England

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