I've stayed here twice recently and the staff were great both times. Very professional , friendly and welcoming. First time I had room service and it was pretty poor but following my feedback the manager upgraded me for my next stay to a fabulous exec room and the room service was much better. Thanks to M. Hille! Rooms are spotless, spacious, good tv, nice products in the bathroom. Showers v powerful. Views (if you get a river view) are fantastic. You can walk to the Westminster and the Houses of Parliament in around10 minutes. Breakfast - good selection, my only gripe is that the fried eggs leave something to be desired. Otherwise, good selection. Room service is swift , but note that they charge 12% service on that.

I stayed here as I was attending a function at the hotel, admittedly I was not paying for it (luckily), but quite frankly I found it very average and not very welcoming. Maybe it was because the hotel was busy at the time but the staff seem to have had trouble understanding me as they were from somewhere in Europe and I was from London, very strange! Having to repeat and spell you name to the reception staff in your own country was a novel experience as was the fact the light in the wardrobe that wouldn't go out, even with the door closed! One thing I did notice was the small corridors and this distinctly reminded me of a Premier Inn layout, the only difference being a hundred quid a night, sorry pounds per night. The room had no view but their again my hopes weren't very high after the booking in experience, it was supposed to be an executive room, it was OK nothing exceptional which made me think what the standard room may look like! As for being a central location, this I find strange as it's at least a 10 minute walk to Vauxhall Station and about 15 minutes walk to Waterloo, which reminds me of the fact that there are two sister hotels right on top of Waterloo Station which makes them even more of a central location. The hotel really is stuck out on a limb with nothing much around it so a good brisk walk is required to find anything interesting apart from Lambeth Palace (not open to the public) or the Imperial War Museum but either way you either walk a while or get a cab or bus to find any sign of life located on the other side of the River Thames, central it ain't, not if you want the West End, shops and the theatre. Oh and let me not forget the fact that we had to wait a while to get our breakfast because the room in which it is served looks as though it was designed for a much smaller hotel, maybe an architects after thought! Overall not a very pleasurable stay.

I booked this via lasminute.com, secret hotel.It is five minutes from Vauxhall tube and bus station. We booked for one night , when we arrived we asked for a room with a good view. The lovely Laura managed to swing it so we had a room on the 9th floor with a view of Big Ben, Westminster etc etc. Fantastic view day and night. The room was spacious and sumptuous, white linen, black furniture, very clean and roomy bathroom with a bath and a shower. The bed was REALLY comfortable. As always the minibar is to be avoided - but that's all hotels right? Very nice wash gear in the bathroom, extra pillows if you needed them and free internet. We even got some chocolates and an offer to turn our bed down. The staff were very friendly and helpful, all staff. We didn't use the bar or restaurant so I haven't been able to comment on them. The other good feature was an ice machine on each floor. Only one moan, the room was really warm and although there were controls for air con, it would only give out warm air. Apparently the hotel hasn't upgraded its heating system so it can only give out warm in the winter and cold in the summer. Too loud of course to open the window! We would use this hotel again if we were going to stay in London, highly recommend this hotel for business or pleasure.